Trusted Agent profile · Greater London
★★★★★
6,150 reviews across 14 offices and 2 platforms
Felicity J Lord has 14 offices, all in London (Greater London). Together they have 6,150 reviews on two platforms, rated 4.7 out of 5 overall.
6,137
Reviews on Google
All 14 offices
13
Reviews on View Agents
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI couldn’t recommend FJL enough, Kyanne, specifically! She has been extremely attentive with my case, staying on top of anything outstanding and updating me, as the seller, frequently. She is a true star!
Thank you Antonela, it has been a pleasure to work with you, wish you happiness for your journey ahead. if you need any help or assistance in the future do let me know. kind regards, Kyanne
5/5
GoogleExcellent service by the whole team. Vicki Tait was very efficient and guided me through every step of purchasing my home! Very proactive and hands on which made the whole process go smoothly. Highly recommend!
Thank you Sahand, I appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
5/5
GoogleWe recently purchased a flat that was listed with FJL Blackheath. We worked with Vicki who was very helpful in guiding us through the process. She was quick to respond to all our questions and proactive in helping move the sale along. Would definitely recommend FJL and Vicki. Many thanks!
Thank you Ling, I appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. And hope to work together again in the future. Best of luck, Regards Vicki Tait Blackheath Village
5/5
GoogleGreat service from Felicity J. Lord where property viewings go smoothly and without a fuss. Also to mention the very knowledgeable and reliable Kyanne who has set the bar very high for other estate agents to follow.
Hello Simonce, Happy new year, thank you for your honest and kind words, describing your experience. if you ever require our services in the future, please reach out, Kind regards, Kyanne Martin,
1/5
Googleused Felicity J Lord as the letting agent for my property and the lack of communication has been unacceptable. Felicity J Lord were the agent who let the property out and they received correspondence from the council, including a court summons for approximately £3,000. I was not informed at the time and only received this information today, long after it should have been passed on to me as the landlord. This is serious, time-critical correspondence, and failing to forward it promptly is a fundamental breakdown in professional responsibility. The situation and stress this caused could easily have been avoided with basic communication. Very poor experience. I would not use them again and would not recommend them to other landlords.
Hi Andrew, We are truly sorry for any stress and inconvenience this situation has caused you. Your experience does not reflect the high standards we strive to maintain, and we are taking your feedback seriously to ensure that such issues do not occur in the future. If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly. We value your feedback and are committed to making necessary improvements.
5/5
GoogleKyanne was always available to enable us to visit the prospective property at the drop of a hat. She always tried her best to resolve the myriad challenges we encountered. Many thanks Kyanne - we really appreciate it!
Thank you for your honest experience Katherine, Thank you for trusting me and choosing me to help you find a home that suited your needs and wants. I wish you happiness in your new home. don't hesitate to reach out in the future if you need any help from myself, all the best, Kyanne Martin
5/5
GoogleKyanne has been super helpful and responsive throughout the buying experience, we were first time buyers and had a lot of queries which might look trivial now, she was patient and helped us across the complete process.
Thank you Nishant, it has been a pleasure to work with you, wish you happiness for your journey ahead. if you need any help or assistance in the future do let me know. kind regards, Kyanne
5/5
GoogleMy partner and I recently sold an apartment with Felicity J Lord. Both Victoria and Vicki were excellent throughout the process, highly recommend!
Thank you Max, we appreciate your feedback and are glad you are happy with the service you have received, Please do let us know if there is anything else you need. We hope to work together again in the future. Best of luck, Regards Vicki Tait and Victoria Collins Blackheath Village
1/5
GoogleWe attended a viewing as buyers with agent Kyanne Neavin Martin - This was our first experience with the agency. We expected a reasonable level of engagement and information; however, the agent came across as dismissive, abrupt, and appeared eager to end the viewing as quickly as possible, showing no interest in assisting potential buyers. Given the time spent arranging and travelling to the viewing, it was frustrating to leave with no more information than was already available online and feeling our time was not valued. Unfortunately as a result of this poor experience, we will not be pursuing any further engagement with Felicity J Lord in the future.
Dear Linda, Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience with Kyanne in Blackheath village. I just wanted to let you know that Kyanne is actually based in our Blackheath Village office, and it appears the review may have been posted on the Greenwich page in error. If possible, we would really appreciate it if you could kindly remove the review from the Greenwich page, as this will help ensure the feedback reaches the correct branch so it can be properly addressed and responded to. Thank you for your understanding, and please do let us know if there’s anything further we can assist with. Kind regards, Alex Greenwich Director
5/5
GoogleI've worked with Chris Lee - and most recently with the wonderful Olivia Mott - for over 15 years. Every time, the properties were unique and I'm delighted to say that thanks to them, I just bought a real gem of a home in Bermondsey. These …
Dear Lisa, Thank you very much for taking the time to leave such a lovely review. It was a pleasure to be of assistance. We hope you enjoy your new home! Best Wishes, Olivia and Chris - Shad Thames EA Sales
5/5
GoogleHazal did an excellent job taking us around a number of properties and giving us plenty of her time, despite her hectic schedule. Highly recommend considering FJ Lord for your property needs!
Dear Ollie, I am delighted to hear that you had a good experience with Hazal and our sales … More
5/5
GoogleLenny from the Islington branch is exceptional at this craft - he genuinely listened to our requirements and was able to match these to the perfect property. …
Dear Thomas, Thank you so much for taking the time to provide me with your feedback. It has … More
5/5
GoogleMy partner and I recently bought our house in London Fields with Lenny O'Shea as the agent. …
Dear David, Thank you so much for taking the time to provide me with your feedback. It has … More
5/5
GoogleRia and Precious were very friendly and helpful in showing us around the properties! Thank you
Thank you for your comments regarding Ria and Precious that is so very kind of you. They will be pleased to hear remarks
5/5
GooglePrecious and Ria worked really hard on my behalf, was so grateful. Great communication and really thorough market analysis. Long process but they made it so much less arduous. Kind, hard-working people here!
Dear Ailsa Joy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new home and hope that you have settled in well. We always love to hear from our … More
5/5
GoogleMet with Ms. Precious for a property viewing in Charlton on 22nd November. She was probably the most professional and most supportive Sales Agent we have met since we started our search. She took the pain to call her colleague and tried her …
Thank you so much for taking the time to share this, it genuinely means a lot. Precious will be over the moon to read your comments. She really does care about making the process feel supported rather than stressful, so it’s lovely to hear … More
1/5
GoogleDuring winter, I was left without heating or electricity for 24 hours and had to chase the company repeatedly before any action was taken. Since then, basic maintenance issues have dragged on with no resolution. My dishwasher was been …
Thank you for your review and for sharing your experience. We’re sorry to hear how frustrating this has been and understand how disruptive unresolved maintenance issues can be. … More
5/5
GoogleI had an excellent experience working with Hasan and Tolu throughout my tenancy process. Both of them were incredibly supportive, responsive, and professional at every stage. Hasan kept me well-updated, guided me clearly through the steps, and ensured everything moved smoothly. Tolu was extremely helpful with the paperwork, explained everything clearly, and handled all my queries with patience and efficiency. Their communication, guidance, and attention to detail made the entire process stress-free. I truly appreciate their hard work and dedication. Highly recommended, thank you both for the outstanding service!
Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Hasan and Tolu were able to provide you with such supportive, responsive, and professional service throughout your tenancy process.
1/5
GoogleRating only, no written review.
Dear Mercan, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our agency did not meet expectations. We’d appreciate the opportunity to discuss this further and understand how we can make things right. Please contact us directly at 0207 923 0158 or do feel free to pop into branch so we can address your concerns personally. Your feedback helps us improve, and we hope to restore your confidence in our service. Kind regards, Laarni, Felicity J Lord, Stoke Newington
5/5
Google5 stars. I've just rented through Felicity J Lord (Stoke Newington lettings) and the team - Rob, Ellesse, Hassan, Dean, Mel and James - have been brilliant throughout. This was my first time doing a move completely solo, and it's been a real exercise in patience at points (especially with Christmas timings), but they stayed calm, responsive and genuinely helpful from start to finish. Viewings were well organised and actually fun, I found the right place quickly, and they acted as a solid go-between whenever I had questions or needed clarity. If they couldn't pick up the phone, they always came back to me by email. I originally found Felicity J Lord through a lot of research (including AI tools) and the proof is in the pudding - they made a daunting process feel manageable, and they consistently made me feel like a priority. Moving in next week and genuinely excited.
Dear Hugh, Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear about your experience with Felicity J Lord Stoke Newington and that the whole team. Rob, Ellesse, Hassan, Dean, Mel and James; were able to support you throughout your move. Moving solo for the first time, especially around the Christmas period, can be challenging, so it’s great to know we were able to make the process feel manageable and keep things running smoothly. We’re especially pleased that you felt well supported, kept informed, and treated as a priority from start to finish. Your kind words about our communication, organisation, and approach really mean a lot to us. Wishing you all the best in your new home we hope you enjoy settling in and feel excited for this next chapter. Please don’t hesitate to reach out if we can help with anything in the future.
5/5
GoogleThe Hackney Branch walked us through the process of selling our house, they were calm, helpful, patient and realistic and helped us through some frustrating and challenging times in the process. A special "shout out" to Charlie & Lenny who were both very professional. Thanks guys for all your help.
Dear Harry, Thank you so much for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny has been great. Proactive, kind and not pushy.
Dear Tim, Thank you for your review and I am pleased to read that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat experience with Charlie Saville. Although I opted to use another agent this was nothing against Charlie who was wonderful throughout. My valuation was very professional and our meeting across teams just proved how much care Charlie puts into his work. Thank you Charlie
Dear Lee Lee, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny was great. Active, helpful, making sure I knew what was going on all the time. Thanks!
Dear Cath, Thank you for your wonderful review and I am so pleased that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (644/646 Mile End Road) has the most, with 964 reviews rated 4.6 out of 5, followed by London (313 Upper Street) with 861.
The 14 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum.
