5/5
Excellent work getting me into my new place!
Agent replied
Thanks James. Glad we could help. And come back anytime if you need any more assistance.

Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,434 reviews on Google only. Show every review
5/5
Excellent work getting me into my new place!
Thanks James. Glad we could help. And come back anytime if you need any more assistance.
4/5
We bought a house through them in 2014, and they were generally very helpful, and pretty good at chasing up the owners, solicitors and the rest of the chain.
Thanks Robin, good to hear. All the best.
5/5
I have recently purchased a house through Enfield's and in particular Shaun Jordan. Shaun and his team have been fantastic throughout the whole process. They have been a pleasure to talk to, friendly and very helpful. They resolved issues in a really good way and quickly, benefitting all involved. I needed to complete before the tax changes and could not have done it without their expert skills. It is by far the most positive experience I have had in buying a house through any estate agent. I could not recommend them more.
Thanks so much Robert that’s really helpful feedback.
5/5
Enfields Eastleigh have been amazing. I bought my house from them and sold it with them and they couldn't have been more helpful. I got a great service from Luan who kept on top of my sale and pushed it through to make it an easy process. Couldn't recommend them more!
5/5
Bethany, Hanna, Jonathan, Lisa, Michael and Rhys are always knowledgable and courteous. They respond quickly to calls and emails and are happy to share their experience and give advice.
5/5
I used Enfields to sell my house in Ackworth and the customer service I received was excellent. The sales team were very proactive and kept me informed of viewings and feedback. The negotiators were also excellent and I would certainly use Enfields in the future.
1/5
Appalling.Once they'd secured a sale they did nothing if they could help it,Every time we rang them we would get fobbed of with excuses and promises to ring back that never happened. We used Enfields despite being one of the more expensive …
5/5
2 and a bit years ago we bought our first home through Enfields and due to no fault of the company it was a long, arduous process but throughout we were shown the highest amount of patience and friendly, professional service and couldn't of …
1/5
Throughout the whole tenancy Enfields have been reluctant to help with any maintainence that has needed doing and have waited 9 months for their approved contractor to get the parts for some of the fittings he needed to fix. When wanting to end the tenancy I called back at the beginining of January and they told me they will discuss with landlord, 4 days now before the tenancy runs out they advise that they didn't believe me when I said I didn't want to renew and so didn't actually accept that as our notice, they didn't advise me at the time that it had to be in writing and so are now charging us an extra months rent all for a mouldy flat which we have had to live with for a year! Do not recommend renting a property in Balmoral court, Regent's Park road
4/5
We bought a house through them in 2014, and they were generally very helpful, and pretty good at chasing up the owners, solicitors and the rest of the chain.
Thanks Robin, good to hear. All the best.
5/5
Shaun and team helped me buy a flat and it was a very pleasant experience. They kept me informed through the whole process and guided both parties to the correct endpoint.
Thanks Jas, that’s much appreciated. All the best.
5/5
I have recently purchased a house through Enfield's and in particular Shaun Jordan. Shaun and his team have been fantastic throughout the whole process. They have been a pleasure to talk to, friendly and very helpful. They resolved issues in a really good way and quickly, benefitting all involved. I needed to complete before the tax changes and could not have done it without their expert skills. It is by far the most positive experience I have had in buying a house through any estate agent. I could not recommend them more.
Thanks so much Robert that’s really helpful feedback.
5/5
A very professional and diligent service offered throughout. From the initial valuation process through to completion I was impressed with the way Enfields went about their business. They kept me suitably informed of progress, were sensitive to our needs and timescales and, when necessary, applied the relevant pressures to the solicitors and other parties involved to ensure the target completion date was met. I would certainly recommend Enfields to any future seller.
Thanks so much for your recommendation Matt, it appreciated. All the best.
5/5
Very professional and friendly at all times. Every member of the team gave a first class service and Chris Heaps should be proud of them all!
5/5
Excellent service from all the staff. Sold quite quickly and although the first sale didn't go through, sold a 2nd time and all was good. Lots of viewers and plenty of interest. Would recommend.
1/5
I wouldn't recommend them, the guy came out and did his sale pitch offering all these things we accepted and none of the sale pitch matched what they actually did. Didn't return calls when asking for information, no help was given.
Thankyou for your comments, which we take seriously. I am sorry you feel the way you do about the service you have had from Enfields. Based on the amount of sales we have achieved and the number of positive reviews, this kind of feedback is not what we are used to. We have strict policies and procedures to ensure prompt responses to any missed calls and a high level of service is maintained. However we take your comments on board and where possible we will look to further improve our services. I would like to wish you all the best with the future sale of your property.
5/5
Excellent service from start to finish. We were kept fully informed during the house sale which went through extremely quickly. We would certainly use Enfields again...... :)
5/5
I own a number of properties in West Yorkshire and had become dissatisfied with my letting agent. I contacted Enfields in Pontefract after a recommendation from a friend. They were fantastic from the very first phone conversation I had with Andrew, through to meetings with Chris. They have a very enthusiastic "can-do" attitude, professional, thorough and always follow things up and keep you informed. Their fee rate is also very competitive and they offer an excellent one stop service. Everything is taken care of and you can trust them to manage your properties, allowing you the time to get on with other areas of a busy life, just what I was looking for. Wouldn't hesitate to recommend this company.
5/5
I used Enfields to sell my house in Ackworth and the customer service I received was excellent. The sales team were very proactive and kept me informed of viewings and feedback. The negotiators were also excellent and I would certainly use Enfields in the future.
5/5
I recently bought an apartment through Enfields. I was very pleased with the service I received throughout the purchase. I was updated regularly and given good advice about buying a leasehold property which I have never done before. Would recommend them to everyone - a great team!
5/5
Having had some really bad experiences with estate agents, I was weary about trying yet another. From the word go, Sophie made an amazing impression on me. Professional, friendly, reassuring and certainly knew what she was talking about. I thought that this was too good to be true. How wrong I was. Throughout the process, the team at Enfields in Pontefract delivered everything we were told they would do. Regular updates, texts to confirm viewings, regular contact and always happy to help with any questions. When they were doing viewings, they respected the property and left the property as they found it. On completion, they kept in regular contact with solicitors and myself to make sure all went through as smoothly as possible. From my sister and myself, Thanks to Sophie and all the team. A credit to estate agents - others could learn a lot from you.
5/5
Excellent work getting me into my new place!
Thanks James. Glad we could help. And come back anytime if you need any more assistance.
5/5
Helpful, Friendly and Professional Staff. Highly recommended!
5/5
I rented through Enfields for 3 years, I cannot rate Nikki and her team highly enough. These are genuine agents that work fairly for both the tenant and the landlord. Thanks guys for everything!!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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