Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleWe have had the experience of selling our house made all the more stress free from the professionalism and enthusiastic approach of Luan and Nicky at Enfield's in Eastleigh it has been a pleasure doing business with them, we would strongly recommend them to anyone who is looking to move house. Thank you it has been a pleasure.
5/5
GoogleEnfields Eastleigh have been amazing. I bought my house from them and sold it with them and they couldn't have been more helpful. I got a great service from Luan who kept on top of my sale and pushed it through to make it an easy process. Couldn't recommend them more!
5/5
GoogleWe've just bought our new home through Enfields and we cannot recommend them more highly. They have worked tirelessly to help us through some challenging issues within our chain, doing far more than you would normally expect from an agent. We will certainly be using them if we ever want to sell.
Thanks Abi. We look forward to seeing the house change!
5/5
GoogleI sold my old property and purchased my new one through Enfields in Hythe. The whole experience from start to finish was superb. Both Jamie and Mark handled the sale and purchase with professionalism, courtesy and skill. constantly updating me on progress, and made the whole process stress free. I would gladly recommend them to anyone.
5/5
GoogleAs a first time buyer, Enfields made the whole process very easy and as stress free as possible. Jamie and Mark were excellent throughout, including showing me a property I would never have even considered which has become the one I eventually bought! They were happy for me to view properties without any pressure and at my own pace, answered all the questions I had at each stage and kept me in the loop with how the sale was progressing. Both Jamie and Mark were very professional and I would have no hesitation in recommending them.
5/5
GoogleOn behalf of my family and myself I can't thank Nikki, Louise and Grace enough! These lovely ladies worked hard on our behalf every step of the way leaving us with the impression they genuinely care about us. If it weren't for them fighting our corner we would never have gotten our new place. That we're SO excited about!! Thank you! Thank you! To anyone looking to move I cannot recommend the Enfields team in Eastleigh enough! xx
5/5
GoogleEnfields were amazing with our first property we purchased, we would highly recommend, fast responses and always happy to help. Thanks to Mandy & Beth especially..also thanks for the wine Enfields!! It went down very well.😜 Jess and Matt
5/5
GoogleRating only, no written review.
Dear Jono, Thank you for taking the time to leave us a five star rating! We are so pleased we met all your expectations and hope to help you again in the future. Kind regards,
1/5
GoogleSTOP CALLING ME!!! I haven't answered any of the dozens of calls I have rejected for a reason: If I don't return your numerous voicemails it is because I don't want to. That doesn't mean that you should call me again every day, at various times, leaving me voicemail after voicemail. Your number has now been blocked. Harassment is not the way to sell houses.
4/5
GoogleEnfields were excellent with organising and undertaking the viewings and giving regular communications and updates without us having to chase this up. All the team are approachable and friendly but more importantly they are reliable. My only criticism would be that their preferred solicitor did not meet these high standards.
5/5
GoogleA fantastic recommend service from start to finish Buying our forever home A supportive professional service from all staff Thank you
5/5
GoogleAbsolutely amazing from start to finish. Always available to speak to and very proactive 😊 All staff are professional and very friendly. Would highly recommend enfields to anyone. Thanks a millions! …
5/5
GoogleI sold my old property and purchased my new one through Enfields in Hythe. The whole experience from start to finish was superb. Both Jamie and Mark handled the sale and purchase with professionalism, courtesy and skill. constantly updating me on progress, and made the whole process stress free. I would gladly recommend them to anyone.
2/5
GoogleRating only, no written review.
5/5
GoogleExcellent service and professionalism by Hannah & Alex.. Had a very straight forward process of renting... NO Hassle..
Dear Jhouie, My team and I appreciate your comments, and for your time to leave such a lovely review! I will be sure to pass your generous comments over to our staff, and we hope you were very happy in your new home! Kind regards,
5/5
GoogleWe are one of Enfields cleaning Contractors we started with them this Summer We have worked for some other Agents in the past we must say Enfields are all very Professional in there work We cannot not fault them at all.. We loved working along side Sam of Enfields Sam's approach is very professional he is on the ball 24/7 Also we must mention Micheal and all the team of Enfields Winton Branch Your are all Fab Martin and I Look forward to 2017 Season with Enfields. All the Best Martin and Penn of M.Palmer HCB Services Ltd
Thank you for these lovely comments! We have been thrilled with the service you have provided to our clients, you definitely have worked hard which is exactly what we had hoped for. We look forward to you helping us again in 2017 and more doughnuts!
5/5
GoogleI have purchased two rental properties which Enfields have tenanted. They have always kept me informed & updated...... even when a tenant let me down the day before they were due to move in Rhys found an alternative, and prospectively longer term tenant within 48 hours.
Mr Cox, Firstly we want to thank you for allowing us the opportunity to help you find tenants for both of your new property purchases! It is incredibly important to us that all of our landlords are given the best possible service, so your lovely comments are very much appreciated. All we can ask is that you now spread the word! We hope to help you again soon. Thank you and best regards,
1/5
GoogleEnfields have been difficult to work with, often dodging issues or not responding at all. They will be very prompt asking for fees, however will often completely ignore any issues you have regarding the property. Most staff seem friendly and will at least attempt to assist you. Apart from Alex, who is the rudest estate agent I've had the displeasure of dealing with. Throughout several exchanges as soon as I have to deal with him, it is obvious I'm just going to get no assistance at all or a shift of blame. If you're using this company, be sure to photograph every tiny little blemish and individual object when you move in as they will try charge you for this when you move out.
I would like to thank you for choosing Enfields to help find your rental property and for giving us valuable feedback which will no doubt help us as we try and provide the highest possible level of service. It is a real shame to hear that we didn’t live up to your expectations on this occasion. I would like to take this opportunity to clarify some of your points raised above. As an estate and letting agency we pride ourselves on offering a number of different services which include tenant referencing. Once a prospective tenant decides that they wish to reserve a property it is our duty as well as their expectation that referencing fees are taken quickly to ensure that both the landlord and ourselves cease marketing whilst we do all necessary checks prior to move in. As with all of the properties we are instructed to manage tenants are provided with a very detailed independent inventory report at the beginning of their tenancy which they are directed to check over and given the ability to make notes if required. We ensure that every deposit is lodged with a government scheme prior to you moving into the property thus ensuring that you would be treated fairly. We sincerely apologise that you feel we were difficult to work with. Hearing about your experience is hugely important to us, and your comments will be discussed with our lettings department to ensure that this experience is not repeated again in the future. Regarding your other points I would welcome you contacting our Director Jonathon Thomas on 01202 635877 or email jthomas@enfields.co.uk who would be happy to address these directly. .
5/5
GoogleI can say only this: " They are providing high class services!" They were better than I thought! I am very pleased and happy that I made this choice! When I started to look for the house I didn't knew what's involved. I didn't had a mortgage advisor or a solicitor. Enfields referred me a professional mortgage adviser and solicitor . Everything went smoothly and efficiently! Thank you for your service!
5/5
GoogleHi,my name is Ray Perry. of Perry plaster and property maintenance. i have worked for Enfields now for one year. i help look after the general maintenance,for the company. the team at Enfields are very professional and friendly thanks for the contract this here,hopefully continue for 2017. many thanks Enfields team. Ray perry .
Dear Ray, Thank you for taking the time to leave such a positive review. It is nice to know that external companies that we work alongside, in particular Perry Plaster and Property Maintenance, also find our team professional and friendly, we hope to continue to work with you in the future. Kind Regards,
4/5
GoogleReally helpful people and fast response times. Online document signing and fix-flo property repair reporting system is a great plus point.
Thanks Sriram, we try to make the process and simple as possible for our clients and part of that is providing simple online solutions so that great feedback. Thanks and all the best.
1/5
GoogleSTOP CALLING ME!!! I haven't answered any of the dozens of calls I have rejected for a reason: If I don't return your numerous voicemails it is because I don't want to. That doesn't mean that you should call me again every day, at various times, leaving me voicemail after voicemail. Your number has now been blocked. Harassment is not the way to sell houses.
4/5
GoogleReally helpful people and fast response times. Online document signing and fix-flo property repair reporting system is a great plus point.
Thanks Sriram, we try to make the process and simple as possible for our clients and part of that is providing simple online solutions so that great feedback. Thanks and all the best.
5/5
GoogleI have recently sold my apartment in South Western House through Enfields. Throughout the whole process all the members of staff I have spoken to have been extremely helpful. They have kept me informed of developments and given good advice. My property was let and at times it was difficult to gain access but they were willing to go the extra mile to assist a tenant and help me to sell. I would recommend them wholeheartedly and wish all the staff great success in the future. Best wishes to you all and I hope Miss Murray Cox is very happy in 511.
Thanks so much Diane, really pleased we could help and it worked out well for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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