Trusted Agent profile
Verified
★★★★★
2,356 reviews across 10 offices and 4 platforms
Enfields has 2,356 reviews across 10 offices (Bournemouth, Southampton, Bitterne, Pontefract, Southampton, Eastleigh, Southampton, Bournemouth, Hythe and Southsea) and four platforms, rated 4.5 out of 5 overall. Enfields has the most, 747. Checked 9 October 2026.
1,855
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
185
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Enfields. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsSale of Property in Shirley
Enflields sold my property, they were excellent to work with I would highly recommend. I received regular feedback on viewings, they put in a lot of work to arrange viewings and market the property. Once sold the process was supported through the final completion of the sale.
5/5
View AgentsExcellent service
Enfields Shirley efficiently and successfully marketed and found a buyer for the property, Thereafter Shaun Jordan provided an excellent and professional service throughout the following stages, which, for reasons beyond the agent's control, were prolonged. Shaun was always thoroughly up to speed with the current situation and we were kept informed accordingly. Calls were always returned promptly and I'd have no hesitation in recommending the team at Enfields Shirley.
5/5
GoogleVery professional and friendly at all times. Every member of the team gave a first class service and Chris Heaps should be proud of them all!
5/5
GoogleI used Enfields to sell my house in Ackworth and the customer service I received was excellent. The sales team were very proactive and kept me informed of viewings and feedback. The negotiators were also excellent and I would certainly use Enfields in the future.
5/5
GoogleI recently bought an apartment through Enfields. I was very pleased with the service I received throughout the purchase. I was updated regularly and given good advice about buying a leasehold property which I have never done before. Would recommend them to everyone - a great team!
5/5
GoogleWe're very pleased with the service provided by Enfields. They delivered on everything they promised and you really can't ask for more than that. Pre-sale we had multiple viewings every week and were kept constantly up to date with viewer feedback and advice. Enfields sold our house after only 3 weeks! Post-sale, we continued to receive great service. Although our chain wasn't straight forward, Joanne kept us informed as to what was going on every week and was very friendly, knowledgable and professional at all times. We wouldn't hesitate to recommend Enfields to all of our friends.
1/5
GoogleIf you're buying or selling avoid this agent at all costs! There are both cheaper and more expensive agents in the Waterside area offering a much better service. We experienced a series of errors with Enfields, Hythe, all of which could have been avoided. They struck us as desperate for business but unable to deliver. They don't communicate with one another, other agents or the clients and appear to lack basic common courtesy and sense. Expect the worst if you're stuck in a chain with this company.
1/5
GoogleAppalling.Once they'd secured a sale they did nothing if they could help it,Every time we rang them we would get fobbed of with excuses and promises to ring back that never happened. We used Enfields despite being one of the more expensive because of a previous positive experience,unfortunately the people we dealt with first time round no longer worked in this office. After a 6 month slog to sell a house where there was no chain involved, our advice would be - Avoid Enfields at all costs, moving house is stressful enough without having to battle with the estate agents..
5/5
GoogleVery happy with the service i received through Enfields. I was with another agent with no success to sell my property but as soon as i signed up with Enfields it didn't take long to accept an offer. throughout the whole process i was kept updated with progress. Very friendly and professional! Thank you especially to Kevin for everything you did to sell my property(and get me through the process)
Hi Lisa Thank you for the review it is much appreciated. We really hope you enjoy your new home!
5/5
View AgentsSale of house in Seagarth lane
It was a complete pleasure to deal with Enfields from start to finish. They kept us informed and updated. I would look to use their services again.
5/5
View AgentsFriendly Professional Service
Enfields were very helpful from start to finish explaining each stage of the process as we went. Very friendly but professional service. would recommend
Thanks very much for your review Rob, its much appreciated, all the best.
4/5
View AgentsProfessional service
Shaun was helpful in pushing our buyer when he needed a nudge and helped save lots of additional days with his quick thinking at one point.
Thank you for taking the time to review us Nicola, all the best for the future.
5/5
View AgentsExcellent communication and support with the purchase of our flat
I cant speak highly enough of Sam Binnington and his support throughout the purchase of our flat. The communication was constant and he had an answer for everything we asked. The whole process went as smoothly as it could have and a lot of that was down to Sam's help and allowing us access to the property when required.
Thank you so much for your review Joseph, we really appreciate the feedback.
5/5
View AgentsExcellent service from the appraisal to the sale, highly recommend
Enfields gave a great service. They listened, gave good advice, always professional and trustworthy. Definitely use them again.
Thank you for the review Rowena, its very much appreciated
5/5
View Agentshave been amazing
helping us to find a property that suits our needs and getting us in quick;y
Thanks very much for the review Mhairi, glad we could be of assistance.
5/5
View AgentsFantastic friendly service
We have had quite a long drawn out period buying our property but they stuck with us, all the members of staff we dealt with were brilliant. We dealt with Kevin mostly and he was absolutely fab couldn't praise him more!! He was chasing things up and giving us regular updates even if there wasn't much to report. He was always easy to contact and always very willing to help out with anything. Very good experience with Enfields!
Hi Lucy Thank you so much for your wonderful review, both myself and my team really appreciate this. Thank you also for your patience throughout, I know it must have been frustrating especially when the delays were out of your control. We hope you enjoy your new home! Kind Regards Kevin
5/5
FacebookWithout Nikki's amazing dedication, our house sale would never have gone through. Highly recommended
5/5
View AgentsProfessional, efficient and friendly service
Shaun kept me informed of progress on a regular basis.. Shaun always returned my calls if he wasn't available immediately when I rang. I was very impressed from start to finish.
Thank you for taking the time to post us a review Tina, we really appreciate it
5/5
View AgentsSelling & buying
Shaun has been absolutely amazing not only has he supported us through a difficult and lengthy buying process he had also taken on added responsibility of informing our sellers of all the latest updates and changes. He kept us informed and up to date will all the latest info and fully explained all the steps. It was a stressful and difficult time but I always knew Shaun had everything in hand. Amazing job.
Thank you very much for the review Karen, we really appreciate the feedback, all the best.
5/5
View AgentsExcellent Service - a Buyers View
The service from Enfields was excellent from start to finish. Shaun Jordan was our contact and he was instrumental in getting (being polite) ambivalent solicitors on both sides to move to completion and he kept up the pressure on them to act. We were kept informed at every step and Shaun’s general advice and assistance was very helpful to us as the buyers. Many thanks Enfields - I have somewhat changed my view about Estate Agents.
Thank you very much for the review Sean, that's great to hear and we wish you the best with your new home
4/5
View AgentsVery professional and personable
Chloe coppard was my initial contact and she was amazing. Very professional and honest she listened and communicated really well, whilst not wasting my time.
5/5
View AgentsAmazing to deal with
I have both sold and purchased properties through Enfields and cannot fault there service. They are proactive on both sides keeping you well informed of the progress of your sale along with throwing a few wildcards in for you to view that you may have not given a chance Viewings are always very informative but without breathing down your neck to pressure sell. I wouldnt consider selling with anybody else
Thank you very much for the review Gavin, great to hear your feedback.
1/5
GoogleThese are the worse estate agents in Bournemouth! Fact! I was told it would take up to 12 days for my deposit to come back to me. I have now been waiting over a month for them to make it available. i have tried to call them day after day for the last 2 weeks. i keep on getting told they will call me back, but nothing! Please stay clear of the estate agency.
Mr Holmes, Firstly due to an issue with GooglePlus we wish to apologise for the delay in our response but are thankful for the opportunity to now look at your review in more detail. We appreciate the time you have taken to write about your experience when renting through us and note the issue seems to be surrounding the end of your tenancy. In order to get a clearer understanding of what happened we have put together a timeline of events: 11/08/15 - Your tenancy end date. 14/08/15 - Check Out completed by Independent Company. 21/08/15 - Check Out report received and referred to Landlord - We receive confirmation that Landlord wishes to hold back for gardening/cleaning etc. 22/08/15 - Contractors visit property to estimate for deposit deductions 28/08/15 - Received invoices/quotes from contractors 03/09/15 - Email sent to you with Invoice for work relating to deposit deductions. We confirm that we await landlords confirmation that they will remove the cost of weeding at your request. 08/09/15 - Landlord agrees to reduce deposit deductions to only include general clean and carpet clean. An email is sent to confirming this and that we have submitted the agreed figure on the DPS website for you to claim back. 10/09/15 - You agree to the deposit deductions online. Please be aware that we lodge all deposits received through the Deposit Protection Service (DPS). By doing this it will ensure that you are treated fairly and give you peace of mind that your deposit is with the largest and most experienced supplier of deposit protection in the UK. Although we always strive to assist you in getting your deposit back as quickly as possible we must stress in some cases where deductions are necessary it is not always possible. In this instance we were able to facilitate your deposit being agreed and complete the repayment process online within 28 days of the tenancy end date despite having to obtain a check out report, contractor quotes and negotiate the final amount agreed. However we understand your concerns and agree that you should not have been waiting for a call back and sincerely apologise for this. We would like to assure you that we take all feedback seriously and have discussed your comments at great length with the team in order to improve the overall experience. With this said, we hope to have an opportunity to help you again and redeem your confidence in our company. Kind Regards
5/5
GoogleBrilliant!!! Always available at the end of a phone, found great tenants, they keep us updated at all times. We changed after being with Mays Estate agents for years, but problem caused us to try Enfields and cannot rate them high enough. In particular Rhys Williams, he is the reason we signed up and unlike other agencies, he stays involved and available. Many Thanks for your continued support and help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Enfields has 2,356 reviews across its 10 offices, rated 4.5 out of 5 overall: 1,855 on Google, 133 on Facebook, 183 on View Agents, 185 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Enfields has the most, with 747 reviews rated 4.2 out of 5, followed by Enfields Estate Agents with 480.
Enfields, 383 Wimborne Road BH9 2AQ; Enfields Estate Agents, 347 Shirley Road SO15 3JD; Enfields Estate Agents, 3 West End Road SO18 6TE; Enfields, 2 Alamo House, Sessions House Yard WF8 1BN; Enfields Estate Agents, 46 Oxford Street SO14 3DP; Enfields, 13 Market Street SO50 5RH; Enfields, 51 London Rd SO15 2AD; Enfields, 56 Holdenhurst Road, Lansdowne BH8 8AQ; Enfields, 3 Marsh Parade SO45 6AN; Enfields, 33b Marmion Road PO5 2AT.
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.