5/5
helpful, happy, polite
very polite, always happy on the phone and in store, nothing is a problem to Becky

Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 182 reviews on The Trusted Agent only. Show every review
5/5
helpful, happy, polite
very polite, always happy on the phone and in store, nothing is a problem to Becky
5/5
Rebecca Gleeson
Rebecca has been nothing short than outstanding in her service whilst having my property managed with her. I would highly recommend working with Rebecca and Enfields who continually provide professional, affordable and a trusting service. Rebecca is thorough and always answers any questions or requests incredibly quickly, which is especially reassuring when being an overseas landlord.
5/5
Excellent Service from a great team
I couldn't have found a better agent than Kevin and his team. They are all extremely professional and have delivered an excellent service. They actually do what they say they will, with a friendly, positive,, realistic approach.. I always felt I was kept informed and nothing was too much trouble.
Thank you for the great review Avis. We wish you all the best for the future Kind Regards Kevin
5/5
Enfields were spot one with my sale
From start to finish they have always kept me informed and have always been polite and professional,my sale fell through and they were on it straight away and sold it the very next day with a clean sale. It was easier than doing it on line because they do all the viewings and deal with all the hassle for just a tad more money. Big thanks to the bitterne branch.
Hi Paul Thank you for the review, it is much appreciated and we are delighted we were able to assist you. Kind regards Kevin
5/5
Enfields simply the best Outstanding customer service Kevin and his team are first class nothing too much trouble Anyone moving would be folish not to use Enfields Thankyou is not enough
Hi Andrea Thank you for your kind words they are appreciated. We wish you all the best in your new home! Kind regards Kevin
5/5
Exemplary
From initial valuation through to completion Enfields have proved a fantastic choice. They demonstrated a genuine knowledge for the area and of their industry to help affectively market and sell my property. I have been kept up-to-date throughout the entire process via proactive, exemplary customer service. I would not hesitate to recommend Enfields Estate Agents, Bitterne.
Hi Chris, Thank you for the review. It is much appreciated, we hope you will enjoy your new home Kind Regards Kevin
5/5
Sale of late mothers bungalow
Enfields service was outstanding. The most important aspect is communication and considering we had 5 beneficiaries, a solicitor and a trust involved with the sale, they constantly kept me informed with the next step. From initial viewings through to exchange Enfields delivered a patient and professional service. Highly recommended.
Hi Alison Thank you for the great review All the best Kevin
5/5
Fantastic Estate Agent
I would give you 10 stars if I could! Myself and my husband have recently gone through the process of buying a house through Enfields. Kevin has been fantastic and the communication has been first class. Always keeping us up to date and very quick to deal with any issues. I couldn't thank him enough. A special mention to Darryl who also has been brilliant!
Hi Kerry Thank you for the great review it is appreciated. Enjoy your new home! Kind Regards Kevin
5/5
A1 service
From my initial call to Enfields, Bitterne in order to instruct them to market and sell my property, to the last call from Kevin advising me that my property had sold, I can honestly say that I found the whole process to be conducted extremely professionally by Kevin and all of his team. Daryl arrived promptly in order to market the property through the taking of professional photographs and taking his time in order to ask several questions about the property that assisted in the marketing. Daryl took his time in order to achieve an extremely professional package that resulted in my property being placed on a premium listing on Right Move and was obviously key in receiving several viewings and an offer within the week that it was initially marketed. Rio kept me fully informed at all times in regard to the time and dates of all viewings, making sure that if there were any changes, that I was made fully aware and to make sure that they fitted in with my schedule. Rio provided me with prompt calls after each viewing, providing feedback from each viewing. I never had to chase for any updates, which was really appreciated. Kevin kept me fully updated from the moment that the flat received a great offer that I accepted within the week that it was marketed. The service that I received was so good, that I recommended Enfields, Bitterne to a colleague who was having difficulty in getting any viewings for his property with his previous agent. I understand that since he decided to move over to Enfields, Bitterne that he received several viewings and that his property is now sold STC. Overall, I have nothing but positive comments to make in regard to my experience of having used Enfields, Bitterne and I would like to thank Kevin and his team. If you are looking for a professional, hassle free, non pushy and no upfront fees agent, then look no further than Enfields, Bitterne.... you won’t be disappointed.
Hi Simon Thank you for the review, this is really appreciated We hope you will enjoy your new home Kind regards Kevin
4/5
Flat sold
Very professional service. I saw 6 estate agents before deciding to go with Enfields. They had good reviews and didn’t have a long tie in time. The estimates from the estate agents varied greatly and it was difficult to know who was valuing it accurately. I was disappointed that it did sell for less than they advertised it for. The price was still more than 3 other estate agents suggested it would go for and considerably more than 1 estate agent estimated. The other estate agent had a long tie in time so overallI I think I made the right decision. Every other element I couldn’t fault. Kevin was proactive and always quickly answered any queries. After I had accepted the offer the sale went through quickly so I am happy with the service provided.
Hi Natalie Thank you for the review, it is appreciated. We wish you all the best for the future. Kind regards Kevin
5/5
Amazing Service
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through this, and always kept in contact even when the solicitors had delays with this and that. He was instrumental in getting us through some of the more tricky enquiries that was slowing the purchase down. Without his assistance, the purchase would certainly have taken much longer to complete. I am so very grateful for his help!
Hi Steven Thank you for your very kind words, they are appreciated. I pleased I was able to help out Kind regards Kevin
5/5
Great service throughout the whole process
Kevin was amazing at keeping things moving and keeping us informed the whole way through. We would highly recommend this estate agent.
Hi Lizi Thank you for your great review. This is appreciated. We hope you will enjoy your new home Kind Regards Kevin
5/5
Customer service and communication
Kevin was a star during our very stressful experience and always kept me updated which I really appreciated I would fully recommend Enfields to anyone .
Hi Tracy Thank you for the review, we do appreciate this. Hopefully you can now have a rest :-) Kind regards Kevin
5/5
Superior estate agents
The service from Enfields, Bitterne was impeccable throughout the whole process. They were unfailingly patient, courteous, very knowledgeable about the current market conditions, helpful and informative in their advice and highly pro-active in following up the various aspects of the sale with buyers and solicitors.to bring it to a conclusion. I wouldn't hesitate to use them again above any other estate agent in the area.
Hi Susan Thank you for your kind words I am delighted we got it through for you in the end Kind regards Kevin
5/5
Friendly and proactive at all times
I'm a first time buyer and feel very grateful for the support I got from Enfields. they kept in touch regularly even when things were moving slowly which made me feel that I hadn't been forgotten.
Hi Lucy Thank you for your great review, we do appreciate this. We hope you will enjoy your new home! Kind regards Kevin
5/5
5 Star Service!
From the minute Enfields came around to value my property, I have received nothing but a fantastic service from Kevin and his team. I was constantly updated with viewings and feedback and would recommend to any friends and family.
Hi Yasmin Thank you for the great review This is much appreciated Kind regards Kevin
5/5
Thank You to Enfields
Thank you to Enfields in Bitterne for guiding me through the tricky process of house selling. They were always ready to provide answers to my questions and gave someone who was unfamiliar with the house selling process lots of help. They are an excellent team.
Hi Jill Thank you for the great review, we do appreciate it. We hope you enjoy your new venture! Kind Regards Kevin
1/5
Rating only, no written review.
5/5
Great customer service
Great customer service when my mum was selling her house, especially Joanne who was great at keeping my mum informed and guiding her through the process.
1/5
So Rude and Ignorant
Enquired about a lettings property that was no longer available and I asked for them to send me any other things they have available and they said they would email me ... They went to hang up and HADNT TAKEN MY DETAILS let alone my email. Would never let a property through them.
Hello I am so sorry that this is the service you received from us. If you could please contact me on 02380 425925 or kevinashley@enfields.co.uk so that I can address this for you. Kind Regards Kevin
5/5
Excellent service selling my property, friendly and very efficient
I have bought and sold property through Enfields, a very professional and friendly branch. Nothing was too much trouble and everyone was very professional and efficient. I would definitely recommend them.
Hi Jeanette Thank you for the great review. I hope you enjoy the seaside! Kind Regards Kevin
1/5
No call back
Tried to book a viewing, unhelpful and never returned my call
Hi Julie Thank you leaving this review. I am so sorry that nobody got back to you. Could you please give me a call on 02380 425925 or email me at kevinashley@enfields.co.uk and I will resolve this for you. Kind Regards Kevin
5/5
Organised, professional and friendly
From start to finish we were so impressed with everyone at Enfields. It was clear that they understood the area we were selling in, and the house was sold within days. They kept in touch and helped keep anxiety at bay throughout, and we never had to chase them for information. We can't recommend them highly enough, they were fantastic.
Hi Thank you so much for the wonderful review! I hope it was not to stressful for you. Thank you again Kind regards Kevin
5/5
Excellent communication
Sold a property in Southampton and I was extremely pleased with the service, speed of sale, regularity of information and complete package. All the team at Enfields were extremely helpful from start to finish and I would be very happy to recommend the agent to others. ThNk you very much
Hi David Thank you for the great review. We are extremely grateful Kind regards Kevin
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.