Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,434 reviews on Google only. Show every review
1/5
GoogleBooked a viewing in Eastleigh with this agency. I asked for a day off to be able to go there from Winchester, and after a confirmation the same morning, one hour before the viewing ( I was at the train station and I had already bought train tickets) they called me saying Im sorry the viewing is canceled because someone has just rent the house now. Well, I found it really rude and not a serious attitude for an agency. If i could give less than 1 star i would.
5/5
GoogleOn behalf of my family and myself I can't thank Nikki, Louise and Grace enough! These lovely ladies worked hard on our behalf every step of the way leaving us with the impression they genuinely care about us. If it weren't for them fighting our corner we would never have gotten our new place. That we're SO excited about!! Thank you! Thank you! To anyone looking to move I cannot recommend the Enfields team in Eastleigh enough! xx
5/5
GoogleExcellent service from Enfields who we sold our house through in August 2016, valuation was spot on, sold within 3 weeks and completion within 12 weeks! Very professional, honest and hard working. Couldn't do enough to ensure we had regular updates on the sale from the viewings through to completion! Highly recommended
1/5
GoogleIf you're buying or selling avoid this agent at all costs! There are both cheaper and more expensive agents in the Waterside area offering a much better service. We experienced a series of errors with Enfields, Hythe, all of which could have been avoided. They struck us as desperate for business but unable to deliver. They don't communicate with one another, other agents or the clients and appear to lack basic common courtesy and sense. Expect the worst if you're stuck in a chain with this company.
1/5
GoogleAppalling.Once they'd secured a sale they did nothing if they could help it,Every time we rang them we would get fobbed of with excuses and promises to ring back that never happened. We used Enfields despite being one of the more expensive because of a previous positive experience,unfortunately the people we dealt with first time round no longer worked in this office. After a 6 month slog to sell a house where there was no chain involved, our advice would be - Avoid Enfields at all costs, moving house is stressful enough without having to battle with the estate agents..
1/5
GoogleIf you're a student, don't go with these estate agents, always go straight through a landlord
Hi Lucy, Thank you for giving us the opportunity to review your feedback. We are saddened to hear that you experience with Enfields was not as you had expected. We have attempted to reach out to you to discuss this in more detail but we note that you have not rented a property through our company. We would ask that you contact our Director Mr Jonathon Thomas on 01202 635870 or email jthomas@enfields.co.uk so that we may gather further information from you. We look forward to being of assistance.
4/5
GoogleI want to thank Jonathan at Enfields for all his help. After feeling very disheartened by the services that Enfields provided he has been quick to help and correct any on going issues I have had with my property. This previously was not an estate agent I would have used again but now I am happy with the outcome and look forward to using their services again.
Hi Zena, Thank you so much for posting your review! We are delighted that you were happy with your interaction with Jonathon and all the team hope we will have the pleasure of helping you and your friends find your next home!
5/5
Google2 and a bit years ago we bought our first home through Enfields and due to no fault of the company it was a long, arduous process but throughout we were shown the highest amount of patience and friendly, professional service and couldn't of asked for more. Because of the way we were dealt with, when it came to selling and moving again there was no hesitation in picking up the phone to use Jonathan, Bethany and their team at Enfields again to deal with our sale. At no point did we recieve any 'flannel' or BS which unfortunately you do with many other agents, when we sent (frequent) emails they were replied to almost always within an hour, whenever we called (even more frequently) again we received equally as prompt call backs if on the rare occasion the team were otherwise engaged when we called. Then as for rates the commission was a very competitive figure which was good for us and also incentivised for the company. If like us you're a bit nervous with all things buying or selling property I really couldn't recommend anyone more than this agent. Our house went up for sale the end of February, a buyer found within 5 weeks and the sale completed in equally decent time pushed through all the way by Jonathan and his team. Thank you Enfields.
1/5
GoogleBooked a viewing in Eastleigh with this agency. I asked for a day off to be able to go there from Winchester, and after a confirmation the same morning, one hour before the viewing ( I was at the train station and I had already bought train tickets) they called me saying Im sorry the viewing is canceled because someone has just rent the house now. Well, I found it really rude and not a serious attitude for an agency. If i could give less than 1 star i would.
Alice, it has been a while but I just wanted to say that we were not being rude, we had informed you so that we wouldn't waste your time viewing a property that had been taken that day. I am sure you would not have been happy if we had showed you around and then told you it had been let.
5/5
GoogleExcellent work getting me into my new place!
Thanks James. Glad we could help. And come back anytime if you need any more assistance.
5/5
GoogleVery professional and friendly at all times. Every member of the team gave a first class service and Chris Heaps should be proud of them all!
5/5
GoogleI used Enfields to sell my house in Ackworth and the customer service I received was excellent. The sales team were very proactive and kept me informed of viewings and feedback. The negotiators were also excellent and I would certainly use Enfields in the future.
5/5
GoogleI recently bought an apartment through Enfields. I was very pleased with the service I received throughout the purchase. I was updated regularly and given good advice about buying a leasehold property which I have never done before. Would recommend them to everyone - a great team!
5/5
GoogleWe're very pleased with the service provided by Enfields. They delivered on everything they promised and you really can't ask for more than that. Pre-sale we had multiple viewings every week and were kept constantly up to date with viewer feedback and advice. Enfields sold our house after only 3 weeks! Post-sale, we continued to receive great service. Although our chain wasn't straight forward, Joanne kept us informed as to what was going on every week and was very friendly, knowledgable and professional at all times. We wouldn't hesitate to recommend Enfields to all of our friends.
5/5
GoogleVery happy with the service i received through Enfields. I was with another agent with no success to sell my property but as soon as i signed up with Enfields it didn't take long to accept an offer. throughout the whole process i was kept updated with progress. Very friendly and professional! Thank you especially to Kevin for everything you did to sell my property(and get me through the process)
Hi Lisa Thank you for the review it is much appreciated. We really hope you enjoy your new home!
1/5
GoogleIf you're buying or selling avoid this agent at all costs! There are both cheaper and more expensive agents in the Waterside area offering a much better service. We experienced a series of errors with Enfields, Hythe, all of which could have been avoided. They struck us as desperate for business but unable to deliver. They don't communicate with one another, other agents or the clients and appear to lack basic common courtesy and sense. Expect the worst if you're stuck in a chain with this company.
1/5
GoogleAppalling.Once they'd secured a sale they did nothing if they could help it,Every time we rang them we would get fobbed of with excuses and promises to ring back that never happened. We used Enfields despite being one of the more expensive because of a previous positive experience,unfortunately the people we dealt with first time round no longer worked in this office. After a 6 month slog to sell a house where there was no chain involved, our advice would be - Avoid Enfields at all costs, moving house is stressful enough without having to battle with the estate agents..
1/5
GoogleThese are the worse estate agents in Bournemouth! Fact! I was told it would take up to 12 days for my deposit to come back to me. I have now been waiting over a month for them to make it available. i have tried to call them day after day for the last 2 weeks. i keep on getting told they will call me back, but nothing! Please stay clear of the estate agency.
Mr Holmes, Firstly due to an issue with GooglePlus we wish to apologise for the delay in our response but are thankful for the opportunity to now look at your review in more detail. We appreciate the time you have taken to write about your experience when renting through us and note the issue seems to be surrounding the end of your tenancy. In order to get a clearer understanding of what happened we have put together a timeline of events: 11/08/15 - Your tenancy end date. 14/08/15 - Check Out completed by Independent Company. 21/08/15 - Check Out report received and referred to Landlord - We receive confirmation that Landlord wishes to hold back for gardening/cleaning etc. 22/08/15 - Contractors visit property to estimate for deposit deductions 28/08/15 - Received invoices/quotes from contractors 03/09/15 - Email sent to you with Invoice for work relating to deposit deductions. We confirm that we await landlords confirmation that they will remove the cost of weeding at your request. 08/09/15 - Landlord agrees to reduce deposit deductions to only include general clean and carpet clean. An email is sent to confirming this and that we have submitted the agreed figure on the DPS website for you to claim back. 10/09/15 - You agree to the deposit deductions online. Please be aware that we lodge all deposits received through the Deposit Protection Service (DPS). By doing this it will ensure that you are treated fairly and give you peace of mind that your deposit is with the largest and most experienced supplier of deposit protection in the UK. Although we always strive to assist you in getting your deposit back as quickly as possible we must stress in some cases where deductions are necessary it is not always possible. In this instance we were able to facilitate your deposit being agreed and complete the repayment process online within 28 days of the tenancy end date despite having to obtain a check out report, contractor quotes and negotiate the final amount agreed. However we understand your concerns and agree that you should not have been waiting for a call back and sincerely apologise for this. We would like to assure you that we take all feedback seriously and have discussed your comments at great length with the team in order to improve the overall experience. With this said, we hope to have an opportunity to help you again and redeem your confidence in our company. Kind Regards
5/5
GoogleBrilliant!!! Always available at the end of a phone, found great tenants, they keep us updated at all times. We changed after being with Mays Estate agents for years, but problem caused us to try Enfields and cannot rate them high enough. In particular Rhys Williams, he is the reason we signed up and unlike other agencies, he stays involved and available. Many Thanks for your continued support and help.
4/5
GoogleI have used Enfields for the purchase of two Student houses over the last 8 years . They were exremely quick efficient and helpful. They then helped me to sell one of these houses and again a quick and efficient service This year they found four students for me and I have continued to manage the house. The students were found, shown round the house and signed up quickly. All went well with no problems and I continue to manage the house. I am so pleased with them that from next year 2016/17 I will give them the full management of the house. I care about the students who live in my property and I care about my property by looking after it. It is therefore because I can trust Enfields I am giving them the full management. I will of couse still always be there at the end of my email for my Students. Thanks Jonathan and co. for all your help over the years.
5/5
GoogleI have had a brilliant experience with Enfields, starting with the salesman that showed us around the potential houses to rent out, we gave a brief and they found houses suitable. Since then, we have moved into a property admittedly we have had a few problems in the property that we voiced to the team at Enfields where they have worked efficiently and quickly to get the problem fixed. I would recommend Enfields to all Bournemouth Students and will definitely be using their services again in the near future.
5/5
GoogleI have purchased two (and hopefully soon to be 3) properties through Enfields, they have also sourced excellent tenants for these properties. I find them to be efficient, professional and extremely personable. I couldn't and wouldn't identify one specific person because I believe I have excellent working relationships with all that I have liaised with. Rhys, Bethany, Jonathon, Jo, Georgina and Hanna are all excellent in their relevant fields and look forward to a continued working relationship with them. Keep up the excellent work!
5/5
GoogleExcellent work getting me into my new place!
Thanks James. Glad we could help. And come back anytime if you need any more assistance.
1/5
GoogleThroughout the whole tenancy Enfields have been reluctant to help with any maintainence that has needed doing and have waited 9 months for their approved contractor to get the parts for some of the fittings he needed to fix. When wanting to end the tenancy I called back at the beginining of January and they told me they will discuss with landlord, 4 days now before the tenancy runs out they advise that they didn't believe me when I said I didn't want to renew and so didn't actually accept that as our notice, they didn't advise me at the time that it had to be in writing and so are now charging us an extra months rent all for a mouldy flat which we have had to live with for a year! Do not recommend renting a property in Balmoral court, Regent's Park road
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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