Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
3/5
GoogleWe were looking for commercial property, we emailed then few times regards few property and nobody came back to us. We decide to go to the office to speak with somebody (We had to drive about an hour because we not local) when we arrived …
2/5
GoogleWent to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. …
3/5
GoogleWe were looking for commercial property, we emailed then few times regards few property and nobody came back to us. We decide to go to the office to speak with somebody (We had to drive about an hour because we not local) when we arrived to the office, lady said there is nobody in the office who deals with commercial and best thing is emailed them. I got the business card and personalised email. I have emailed and got some response.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAngie real helpful in buying or selling your home most choice in area to buy and best place to sell also would definite recommend All staff real helpful and friendly would not go any where else 5 stars
Thanks Paul hope you remain happy in your home - Angi
5/5
GoogleCoundnt thank all The sales Team enough me & husband wasn't looking forward to selling his mum & dad s house x but Ang & her team were very under standing x we coundnt believe how many viewings & offers we had in the first week x from the sale to completion they have kept us informed all the way & made parting with no 35 much easier so a huge thankyou to everyone x
Thank you for the review. An absolute pleasure and the young couple who have bought it I'm sure will make many happy memories xx
5/5
GoogleVery friendly staff 🙂 …
5/5
GoogleWe booked a viewing through this estate agent and although I ended up renting a property privately I found the agents here to be very professional
Thank you, whilst we were unable to find you the right property this time, with a 5* review like this we are sure that should your needs change and you are looking again you will come back to us first. Thanks Sharon & the team.
5/5
GoogleRating only, no written review.
5/5
GoogleWe booked a viewing through this estate agent and although I ended up renting a property privately I found the agents here to be very professional
Thank you, whilst we were unable to find you the right property this time, with a 5* review like this we are sure that should your needs change and you are looking again you will come back to us first. Thanks Sharon & the team.
5/5
GoogleVery friendly staff 🙂 …
4/5
GoogleRating only, no written review.
2/5
GoogleWent to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. On the first appointment the estate agent showed up late and told me it was because he'd been buying his girlfriend vodka from Lidl. He mentioned he isn't allowed to do stuff like that in work hours but 'if no one sees' then it's fine. So not the most professional introduction. I also wasn't overly impressed with his ability to show me round a property - mostly he just unlocked the door and I would have to go in first (even with properties that were currently occupied and had people at home). We got to one flat and he quoted a monthly rent that was £100 cheaper than what it said online. I queried this but he insisted the online price was wrong. On this basis I booked a second viewing so my partner could come and see the place. He did give me a lift home as it was close by, but didn't want to pull over and I pretty much had to get out of a car that was still moving (albeit very slowly). On my second viewing I met a different agent at the flat that I was viewing with my partner. He gave the correct price (£100 a month more expensive) which essentially meant the viewing was a waste of time as the flat was not in condition where that rent was reasonable. We then went and saw 2 more flats, one of which was about £50 a month over our maximum budget. The agent suggested that we offer a lower monthly rate and that the owner would be open to us having a cat (not a deal breaker as we didn't have one at the time, but we were keen to get one). Later that day I visited the office and was told that this owner would never allow pets or drop their prices due to the quality of their properties (which in fairness were very nicely finished) and that 'everyone' knew that. At this point I felt fairly messed around and had had enough of the conflicting messages so went to Fresh instead (which I would recommend). Ultimately, it's not the worst customer service I've received, but I felt messed around and would add that when it comes to something as stressful as finding somewhere to live it's just not what you need.
2/5
GoogleWent to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. …
4/5
GoogleRating only, no written review.
1/5
GoogleAdvise not to use these if they fully manage the rented property. Let themselves in your house on many occasions without consent. Was still living in the property for the last month of tenancy and agreed I would be there for all viewings, man got there early and let himself in my house, being a young woman living on her own I thought it was disgusting, he was going around the house moving stuff and binning items he felt was rubbish which was not. Made me feel unsafe and felt intimidated being on my own in the house with a strange man. Such a relief to leave Dawsons and live in a stress free, safe feeling home.
1/5
GoogleIf you want your estate agent to never show up to show potential buyers around and instead ask you to do it everytime these are for you. I feel like I gave them £1500 to put my property on Zoopla and do nothing else. At one point I was even …
1/5
GoogleTurn around walk out
5/5
GoogleLovely helpful staff who have always gone extra mile to help me in renting my property. Especially Rhodri and Sammantha.
5/5
GoogleVery good estate agents sold my house with them and would highly recommend
Thanks Chris all the best for the future xx
5/5
GoogleGood option of properties
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
