Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

4/5

Google

Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.

Catherine · 30 March 2021 · Dawsons Swansea Sales

4/5

Google

Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).

Elzaan · 30 March 2021 · Dawsons Swansea Sales

4/5

Google

Thank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing

Angela · 30 March 2021 · Dawsons Swansea Sales

5/5

Google

Thank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).

Leanne · 30 March 2021 · Dawsons Swansea Sales

1/5

Google

Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

Kamal · 30 March 2021 · Dawsons Swansea Sales

4/5

Google

Thank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).

Karl · 30 March 2021 · Dawsons Swansea Sales

5/5

Google

Thank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.

Steve · 30 March 2021 · Dawsons Swansea Sales

1/5

Google

No reply x2 from sales when enquiring about a house for sale and no response to messages left on answer phone, not sure how they expect to sell houses!!!

Jennifer · 23 February 2021 · Dawsons Swansea Sales

Agent replied

Good morning, Its such a shame to hear that you are having issues getting through to our Swansea sales team now also. Just to confirm the Swansea number is 01792 646060 (option 1 for sales) or you could email them directly on sw@dawsonsproperty.co.uk. I have spoken with the manager Kerry who confirms whilst they are receiving a high volume of calls at present due to the current situation we have not received any messages from you directly to be able to call you back. Whilst we had issues previously when you were unable to contact our Morriston team these have been resolved so would really appreciate if you could provide us with some feedback as to what happens when you call either number and when you left a message so we can ask our IT team to look into this. We strive to ensure we provide all our customers with the best possible service and most certainly would not respond out of choice. If you could please email myself on info@dawsonsproperty.co.uk I can then look into this issue for you directly as we most certainly don't want this to happen again, and we can ensure we then put you in touch with the relevant branch to assist you with your enquiry further. Kind regards Naomi Webborn (Marketing)

5/5

Google

Rating only, no written review.

Jade · 6 February 2021 · Dawsons Killay Sales

Agent replied · 6 February 2024

Thank you for our 5* review, our Killay team much appreciate it. Naomi (Marketing).

1/5

Google

never returned calls customer service shocking 🙄 …

David · 6 February 2021 · Dawsons Killay Sales

Agent replied · 6 February 2024

Afternoon David Sorry to hear of your experience, our team in Killay would like to speak to you further on this and ask if you can email our branch manager directly on david.parton@dawsonsproperty.co.uk or by phone 01792 298014 to discuss your experience further we would be grateful. Thanks

5/5

Google

Good people good service I like them it's best agents in Swansea so far....all staff are great aswell.

Ayad · 26 November 2020 · Dawsons Swansea Sales

5/5

Google

Rating only, no written review.

Skywalker · 12 November 2020 · Dawsons Swansea Sales

Agent replied

Thank you so much for this 5* review, our Swansea sales team are very grateful.

4/5

Google

Rating only, no written review.

Lisa · 12 November 2020 · Dawsons Swansea Sales

Agent replied

Thank you so much for your review, every star counts. Much appreciated.

3/5

Google

Rating only, no written review.

Sarah · 13 October 2020 · Dawsons Swansea Sales

Agent replied

Thank you for your * rating, we hugely appreciate this.

1/5

Google

Please avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, …

Rumer · 8 October 2020 · Dawsons Swansea Lettings

1/5

Google

Would not advise renting from this company. I left the house early and spent several days cleaning it. When I moved in the house was grubby and had damp damage. I cleaned the mould away, jet washed outside area, and left this house far …

Sarah · 8 October 2020 · Dawsons Swansea Lettings

1/5

Google

Would not advise renting from this company. I left the house early and spent several days cleaning it. When I moved in the house was grubby and had damp damage. I cleaned the mould away, jet washed outside area, and left this house far cleaner than when I moved in. They still said house required moderate cleaning and withheld over £100 of my deposit. Don’t trust them- they are a scam!

Sarah · 2 October 2020 · Dawsons Swansea Sales

1/5

Google

I was left in a house with a hole in the roof for over 12 months, after constantly getting in touch with them and the landlords to fix I had to get in touch with environmental health to get the work started only to be handed with an …

Ware · 30 September 2020 · Dawsons Llanelli Sales & Lettings

Agent replied · 28 May 2023

Thank you for your recent review for our Llanelli rentals team. Whilst we appreciate living with a roof leak must not have been a pleasant experience, especially where environmental health was involved, unfortunately due to the works … More

5/5

Google

I rented a flat from them during a year. They've been helpful since the day that I visit the house until I've got the bond back. …

Lluís · 16 September 2020 · Dawsons Mumbles Sales & Lettings

1/5

Google

Tenant I advise not to rent any property from them, also careful when you sign contract, they will give you fixed contact without break clause , but verbally assure you that you can leave by giving notice! Then they will cheat you and your …

Annindita · 16 September 2020 · Dawsons Morriston Sales

5/5

Google

Sorting the moving process during lockdown was made so easy thanks to Owen and John, really responsive and had us moved in within the week, very grateful!

Amy · 27 August 2020 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Great to hear about your experience with Owen and John, we wish you all the best in your new home

5/5

Google

Great service from Kimberly and Kay when letting a property. Was kept up to date during all viewings, really quick responses to emails. All requests met professionally and dealt with really effectively.

Dean · 27 August 2020 · Dawsons Morriston Sales

Agent replied · 27 August 2026

Thanks for your review Dean

5/5

Google

Sharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x

Sally · 27 August 2020 · Dawsons Morriston Sales

5/5

Google

Georgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.

Richard · 27 August 2020 · Dawsons Morriston Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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