Trusted Agent profile · Swansea

Verified

Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

3/5

Google

Nowt special it's an estate agents they sell house's

Colin · 16 June 2021 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thankyou for your review Mr Wrighton. Unfortunately we are unable to find any records of previous contact with you. Please could you get in touch with the office so that we can discuss why you have left us a three star rating. Kind regards

5/5

Google

Rating only, no written review.

Nils · 22 May 2021 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Thank you so much for your full 5* review, our Marina sales team are extremely grateful. Kind regards Naomi - Marketing

5/5

Google

Rating only, no written review.

Warren · 22 May 2021 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Thank you for our 5* review, our Marina team will very much appreciate it. Naomi (Marketing).

3/5

Google

Rating only, no written review.

Melanie · 22 May 2021 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Good Morning and thank you for taking the time to provide us with a * review for our Marina team. We are grateful for all the time you have taken to provide us with a rating, should you wish to provide us with any further feedback to ensure … More

5/5

Google

Rating only, no written review.

John · 22 May 2021 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Thanks so much for the 5* review for our Marina sales team, they will be pleased. Naomi - Marketing.

3/5

Google

Rating only, no written review.

Danny · 22 May 2021 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 6 February 2024

Apologies for the response to your review, we are getting through them. Our Marina sales team appreciate your review greatly. Thanks

5/5

Google

Rating only, no written review.

A · 22 May 2021 · Dawsons Llanelli Sales & Lettings

Agent replied · 6 July 2023

Thanks so much for taking the time to provide us with a 5* review. We appreciate these reviews so much as a company and as a branch. Thank you kindly, Naomi (Marketing)

5/5

Google

Very helpful and hard working staff, brilliant every step of the way.

Holly · 22 May 2021 · Dawsons Llanelli Sales & Lettings

Agent replied · 28 May 2023

Thank you so much for your 5* review, our Llanelli team really appreciate you taking the time to complete this. Have a lovely weekend.

5/5

Google

Great team helped no end with our recent sale

Rob · 22 May 2021 · Dawsons Llanelli Sales & Lettings

Agent replied · 28 May 2023

Thanks so much for your kind words and the 5*, our Llanelli sales team will truly appreciate it. Naomi (Marketing)

5/5

Google

They have helped my wife and her family to sell their late father's home quickly and at a good price.

Mark · 22 May 2021 · Dawsons Llanelli Sales & Lettings

Agent replied · 28 May 2023

Sorry to hear of your loss, its great to hear that we were able to help ensure the property transaction was quick for you at such a difficult time for the family, as the sale of family estate can often be a very difficult task. Take comfort in the memories you made that you can hold dear forever.

4/5

Google

Rating only, no written review.

Hilary · 22 May 2021 · Dawsons Gorseinon Sales

Agent replied · 23 November 2024

Good Morning I am disappointed that you found our level of service unsatisfactory. I can only presume this 1 star is in relation to two very brief conversations we have had … More

4/5

Google

Friendly staff

Terry · 22 May 2021 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Thank you kindly for your 4* review and mention of our friendly team at Gorseinon they will be pleased to read this. Wishing you a happy and healthy new year. Naomi (Marketing).

5/5

Google

Pleasant and helpful

Dai · 22 May 2021 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Thanks for our 5* review, much appreciated. From Sharon & the team.

5/5

Google

The staff, and the service they provide.

Heath · 22 May 2021 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

We really appreciate your feedback and are delighted to have been of service. Thank you. Sharon & the team.

3/5

Google

Rating only, no written review.

Erdal · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Hello, thank you for taking the time to provide us with a * review for our Morriston sales and rental team's. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any … More

5/5

Google

Rating only, no written review.

Ana · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Hello there and thank you so much for your 5* review for our Morriston team. We are grateful for all the reviews we receive as they give the teams a real boost to their working week, we hope to see you in the future should you need our services again. Thanks again, Naomi (marketing).

4/5

Google

Rating only, no written review.

Helen · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you kindly for your 4* review for our Morriston sales team, they will be pleased to see this. We truly appreciate you taking the time to provide this review. Naomi (Marketing).

5/5

Google

Rating only, no written review.

Lee · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you so much for taking the time to provide us with a 5* review, our Morriston Sales team will very much appreciate it. Naomi (Marketing).

1/5

Google

Rating only, no written review.

Sarah · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Sorry to hear of your experience, our team in Morriston would like the opportunity to speak to you further on this and ask if you can email our branch directly on mo@dawsonsproperty.co.uk or by phone 01792 700777 to discuss your experience further we would be grateful. Thanks

5/5

Google

Rating only, no written review.

Hannah · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Thank you so much for this 5 * review. Dawsons Morriston Sales Team

1/5

Google

Booked a virtual valuation, didn’t hear from anyone at Dawson’s to say they were cancelling or after to explain why they didn’t do it, very poor customer service!!

Marc · 22 May 2021 · Dawsons Morriston Sales

1/5

Google

Awful, tried to get a probate valuation and they wanted me to pay £200 which will be then taken off at the end of the house sale. That's if I go with them. Then I got put through to commercial sales. Probate valuation are free.

Tracey · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Sorry to find you rate our services as a 1* , and thank you for taking the time to explain you’re reasons. I can only apologise for the miscommunication you feel you received. Our probate valuation services do carry a charge (as do most … More

1/5

Google

I've never had a good experience with Dawsons of Swansea, initially renting from them in 2003 and since in house purchases, and the most recent a stalled purchase of a property for nearly two years. I wouldn't recommend them, I even now avoid buying property on the market with them, I've dealt with far better in Swansea.

Ben · 22 May 2021 · Dawsons Morriston Sales

Agent replied

Afternoon and thank you for taking the time to provide us with your review. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there … More

5/5

Google

Used Dawson Morriston Sale branch to sell a property in May 2020. It was a stress-free process and found communicating with them easy and fast. They also suggested a local solicitor they work closely with who was fantastic. If you are looking to sell a house in the area, I would not hesitate to recommend them.

Ian · 22 May 2021 · Dawsons Morriston Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Want Dawsons to help?

Send Dawsons a message.

What do you need help with?

Dawsons will use your details to contact you about this. See our privacy notice.

Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent