Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleWe have had a fantastic experience with mannington stainton particularly with Tom Young, He is a thorough professional and always available for an advice, All our queries were dealt very swiftly by him and whatever services we required were provided promptly, highly recommended.😊😊 …
Thanks Sandeep, great to hear your comments on Tom
5/5
GoogleExcellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!
Great to read your comments Beth
5/5
GoogleTom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!
Thanks Charlotte, good luck in the new home!
5/5
GooglePaulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. This meant Paulina had to amend our letting agreement but it was not too much trouble for her.
Thanks for your feedback on Paulina
5/5
GoogleLouis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have not, I am given frequent updates which gives me peace of mind knowing they are being dealt with. Louis is very approachable and very informative as well. I have full confidence in Louis as my dedicated property manager. Thank you for being so efficient :)
Thanks Rebecca
4/5
GoogleOffers a wide variety of goods and prices arnt bad
Good Morning and thank you for taking your time to provide Dawsons Estate Agents in Mumbles with a 4 star review. We hope we can be of service to assist in any property purchases or rentals in the future. … More
5/5
GoogleVery pretty. Great to walk under the waterfall.
Hi there Not sure this review was meant for us as Dawsons Estate Agents, but its great to see someone taking the time to review an experience all the same. It sounds … More
2/5
GoogleHaving booked a set stop when I returned I still had to wait 30 mins
Morning. We are grateful for all feedback and thank you for taking the time to provide us with your's. whilst we are struggling to understand what a 'set stop' is, we are sorry to hear you had to wait for us. Please be assured of our best intentions at all times, and wish you all the best for 2021. Thanks Naomi (Marketing).
5/5
GoogleThe whole work very well together and Angi Cooney is an excellent and very caring attentive manager
Thank you so much we wish you all the very best x ❤
5/5
GoogleEstate agent can be pretty poor and off putting but I have been seriously impressed with the staff and service. Very highly recommended
Thanks so much for the review ... you know where we are if you need anything- the whole team
5/5
GoogleAngie and her team were fab, dealt with every query, every hurdle, every road block impeccably. Thank you all!
Thank you Amie send JP - wishing you all the very best x
5/5
GoogleAmazing service! Always helpful, knowledgeable and go above and beyond. Would recommend to anyone looking to buy or sell.
Thanks Rachel - wishing you all the best
5/5
GoogleOutstanding, Going above and beyond to help, cannot thank them enough for what they have done towards helping my elderly mum's move to her new home
Thanks for the review ... hope she will be happy in her new home x
5/5
GoogleThe service and help I had through c residential was outstanding , the staff go beyond to make the process easy and fast for all parties with no issues what so ever. Would recommend them to anyone who is interested in buying/selling or renting a property top quality service and business.
Thank you Aaron ... got there in the end x
5/5
GoogleWe honestly received the best service anyone could wish for, from start to finish. The level of compassion we received in what was a really difficult time for us (there were many tears from myself) was amazing . They were kind, honest and extremely professional, always knew the answers to all our questions. After many house moves I would never use any other agents . Special thanks to Angie(sorry I cried on you ❤️) Chloe and Vikki. Thank you Laura x
Thank you for such a lovely review. We wish you all the very best for the future xx
5/5
GoogleI had never sold a house before and it's supposed to be quite stressful but Angi put me at ease straight away with her professional but friendly manner. She was confident that it would sell and she managed that no problem and got me more than I was expecting whilst not overpricing it. All the staff I came into contact with were friendly and helpful so I have no reservations about recommending them, so buying or selling i will certainly be using their services again. Many thanks to Angi and her staff.
Thanks so much Chris ... we wish you all the best for the future x
4/5
GoogleRating only, no written review.
Good Morning I am disappointed that you found our level of service unsatisfactory. I can only presume this 1 star is in relation to two very brief conversations we have had with you as you are not a registered client and so if I may explain. I understand you spoke with a colleague last Saturday when you enquired about viewing a property, we explained our strict Covid-19 viewing procedures following Government guidelines and subsequently went on to arrange the viewing as initially from the basic information we could glean you did meet the required criteria. However, you were in a rush to end the phone call as you advised us you did not have time to provide us with any further information such as your home address and any further details in your relation to your current status. It was agreed that you would call us back to give us the required information and in the meantime we booked a preliminary viewing appointment. As does happen the property has since gone under offer prior to your preliminary arrangement to view. As we had still not heard from you we called out of courtesy to explain the situation and that our vendor no longer wished to have any further viewings conducted at their property. As you can appreciate during this pandemic we have strict procedures in place following Government guidelines to minimise risk of transmission to our staff and clients, their health and safety is our priority. Equally we do require basic information, such as home address etc, in the respect of our staff’s safety when conducting viewings, which equally is paramount. We asked would you like to register for property alerts with us to avoid you losing out on any future suitable properties to which you declined. If we can be of any further assistance in the future please call., Joanne Talbot, Sales Director
1/5
GoogleRating only, no written review.
Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on sw@dawsonsproperty.co.uk, by phone 01792 646060 or in confidence to our directors at info@dawsonsproperty.co.uk to discuss your experience further we would be grateful. Thanks
5/5
GoogleMy dealings were mainly with Alix who was very efficient and contacted me with regular updates. I found all the staff were extremely pleasant and professional in all aspects.
Thank you for your kind words Andy and Deborah. It’s been a pleasure working with you from start to finish
5/5
GoogleRating only, no written review.
Thank you for your 5* review
4/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleAlways very helpful and professional and thank you
Hi Sue, Thank you for your kind review. We hope you enjoy your new home and send our best wishes for the future. Kind regards, Ben
5/5
GoogleFantastic to work with these guys.. having just bought a property through them 👍🏻 …
Thank you so much for the kind words. We’ve really enjoyed assisting you with your purchase and hope you enjoy your home. With our regards, Lewis and the team at Clitheroe.
5/5
GoogleWe completed our purchase of a property through Mortimer estate agent at their Clitheroe office. The whole process went very smoothly and we are really happy with the overall experience. I would like to mention Lewis Hunter in particular, who looked after us really well. He gave regular update phone calls and responded promptly to solve any issues that arose during the purchase. This meant a stress free purchase for us. Thank you.
t’s been a pleasure helping you and Olga with your purchase, all the very best for the future. Lewis.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
