Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleCannot thank the Gorseinon Team enough for helping us purchase a beautiful new home. Tim was excellent showing us around, Matt for negotiating our purchase and extra …
Good afternoon and thank you so much for taking your time to provide our Gorseinon sales team with this wonderful 5* review. These types of reviews give the team a real boost and confirm they are doing a fantastic job and also helps to … More
1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x x
5/5
GoogleI use Dawson’s extensively, as a buyer I find them very professional, expedient and supportive. I buy a lot from their auction department and give particular thanks to Callum who is always available to help with any issue I may have. I can’t recommend Dawson’s enough.
Hello and thank you so much for taking your time to provide our fantastic Auction team with this lovely 5* review. These types of reviews really do give the team a real boost, and confirm they are doing an amazing job, whilst also ensuring future customers feel they can trust the services we provide. I know Julie and Callum will enjoy reading this review very much, they truly do go over and above for their clients and this shows in the service they provide. Thank you once again. Kind regards Naomi (Marketing)
4/5
GoogleOverall a good experience with Dawsons. The sale took longer than anticipated but covid didn't help. The staff pushed to get viewings, far more than another estate agent I used. The …
Good morning and thank you so much for taking your time to provide our Llanelli sales team with this lovely 4* review. Its great to know we were able to assist in selling your property during the later 6 months that we were involved in … More
5/5
GoogleWe used Dawson’s for the sale of our house. We were with a smaller estate agent but changed to Dawson’s, and our house sold within a week of being with them. Viewings were organised very efficiently! We went through the viewings with …
Good afternoon and thank you so much for taking your time to provide our Llanelli sales and sales progression team with this wonderful 5* review. Its great to hear the high level of service we pride ourselves on has shone through in the … More
5/5
GoogleI use Dawson’s extensively, as a buyer I find them very professional, expedient and supportive. …
Hello and thank you so much for taking your time to provide our fantastic Auction team with this lovely 5* review. These types of reviews really do give the team a real boost, and confirm they are doing an amazing job, whilst also ensuring … More
5/5
GoogleCat Sollis, Andrea & George are unbelievably helpful and have been from day one. They are extremely knowledgeable, very supportive & professional. Nothing is to much trouble. …
Dear Lloyd Thank you very much for your review of the Morriston team. We rely so much on … More
5/5
GoogleWe cannot fault Dawson’s - Morriston Branch one bit. James Smale has dealt with us from our first viewing to providing advice and support throughout the entire process. James is professional and always on hand to provide support. The branch …
Good afternoon and thanks so much for taking the time today to provide such a detailed 5* review for our sales team in Morriston. Their commitment to ensuring their clients receive the best possible customer service throughout a sale or … More
5/5
GoogleJames and Andrea were amazing. Times are so hard at the moment, with only skeleton staff in the office, they kept me informed every step of the way. Definitely recommend them, A1 service 😁 …
Another fantastic 5* review for our Morriston team, they have pulled out all the stops during this difficult year, as they do every year, a winning team. Thank you so much for your kind review and words of praise for James and Andrea.
5/5
GoogleUsed Dawson Morriston branch to buy a property this year. Found communicating with them easy and fast and estate agent James Smale extremely professional and helpful. They have made a stressful process feel a lot less and have been …
Thank you so much for your 5* review today and your kind words concerning our Morriston team. James and the team at our Morriston branch have been made aware of your review and send their thanks. We hope you enjoy your first Christmas in your new home this year. Kind Regards Naomi (Marketing)
5/5
GoogleRating only, no written review.
1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality
5/5
GoogleI received such amazing service from the Mannings Lettings team, Owen & John both superb, kept me updated throughout the whole process and moved me into my perfect home!! thank you so much :-)
Thanks for your review, all the best in your new home
5/5
GoogleI've recently signed up to rent a property with them and it has been by far the easiest process I've experienced; the assistance I've had from Tom Young was great from start to finish.
Thanks Graham, good to hear about Tom's great work
5/5
GoogleBeth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure I’d filed in everything I needed!! Fingers crossed we get the property!!!
Thanks for your feedback Emily
5/5
GoogleMy flat has been taken care of by Bobbie for some time now and I am pleased to say that it is a very thorough and professional service. Good communication, quick response and friendly advice.
Thanks for your comments on Bobbie and her professional service
5/5
GoogleWe have had a fantastic experience with mannington stainton particularly with Tom Young, He is a thorough professional and always available for an advice, All our queries were dealt very swiftly by him and whatever services we required were provided promptly, highly recommended.😊😊 …
Thanks Sandeep, great to hear your comments on Tom
5/5
GoogleExcellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!
Great to read your comments Beth
5/5
GoogleTom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!
Thanks Charlotte, good luck in the new home!
5/5
GooglePaulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. This meant Paulina had to amend our letting agreement but it was not too much trouble for her.
Thanks for your feedback on Paulina
5/5
GoogleLouis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have not, I am given frequent updates which gives me peace of mind knowing they are being dealt with. Louis is very approachable and very informative as well. I have full confidence in Louis as my dedicated property manager. Thank you for being so efficient :)
Thanks Rebecca
1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality
5/5
GoogleBeth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure I’d filed in everything I needed!! Fingers crossed we get the property!!!
Thanks for your feedback Emily
5/5
GoogleMy flat has been taken care of by Bobbie for some time now and I am pleased to say that it is a very thorough and professional service. Good communication, quick response and friendly advice.
Thanks for your comments on Bobbie and her professional service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
