Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

3/5

Google

Very helpful stuff but the company cannot help you if you not earning over 25k that’s not good

Milan · 14 May 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Good afternoon and thank you for taking the time to provide our Swansea lettings team with a 3* review and noting the staff as very helpful. We have a strict referencing procedure to protect our clients assets, which does involve a scaled … More

4/5

Google

amazing agency. Have few of the best properties in Swansea. Had a great experience with them.

Della · 14 May 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Hello and thank you so much for taking your time to provide our Swansea Lettings team with this wonderful 4* review. Its great to hear the high level of service we pride ourselves on has shone through in the experience you had wtih 'Team … More

1/5

Google

Phoned Dawsons earlier today about a property to rent. I explained I wasn’t working due to disability and was told because of this I would need to pay 5 months rent in advance and also provide a guarantor. I’m unable to work. This is absolute discrimination against people with disabilities.

Holly · 14 May 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Good Morning Thank you for taking the time to provide us with your review and comments. I … More

5/5

Google

Rating only, no written review.

Rafiqul · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good Afternoon Thank you for the 5* Review, our Swansea lettings team are extremely grateful. Kind Regards, Jade and the Swansea Lettings Team

1/5

Google

Phoned Dawsons earlier today about a property to rent. I explained I wasn’t working due to disability and was told because of this I would need to pay 5 months rent in advance and also provide a guarantor. I’m unable to work. This is absolute discrimination against people with disabilities.

Holly · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good Morning Thank you for taking the time to provide us with your review and comments. I believe you have now spoken with our senior member of staff Laurence after your initial call, who explained our referencing policy in greater detail with you, running through the affordability scale and how this can be met from many different incomes not just those working. If you require any further information or wish to speak to us again please call 01792 301000 or email rsw@dawsonsproperty.co.uk. Kind regards Naomi (Marketing) on behalf of Laurence Christmas and the team at Swansea Lettings.

3/5

Google

Rating only, no written review.

Dawn · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Hello, thank you for taking the time to provide us with a 3 * review for our Swansea rental team. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any further feedback to ensure we are providing the best possible service please email info@dawsonsproperty.co.uk. Thanks again, Naomi (marketing).

4/5

Google

Rating only, no written review.

Eric · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good Afternoon Thank you kindly for providing us with a 4* star review this week, Jade and the team at Swansea will be very grateful. Kind regards Naomi (Marketing).

5/5

Google

Rating only, no written review.

Matthew · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good evening and thank you so much for taking your time to provide our Swansea lettings team with this great 5* review. These types of reviews give the team a real boost and helps to ensure future customers can trust the services we provide. Thank you once again. Kind regards Naomi (Marketing)

1/5

Google

Rating only, no written review.

Janine · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good Morning. Whilst we are grateful you have taken the time to provide us with a 1* review, our Residential Lettings team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thank you.

1/5

Google

Do not use dawsons...

Silver · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our Swansea lettings team would really like the opportunity to speak to you further on your comment and review and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks

4/5

Google

amazing agency. Have few of the best properties in Swansea. Had a great experience with them.

Della · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Hello and thank you so much for taking your time to provide our Swansea Lettings team with this wonderful 4* review. Its great to hear the high level of service we pride ourselves on has shone through in the experience you had wtih 'Team Dawsons'. I know Bernadette, Kelly and Gethin will enjoy reading this review. Thank you once again for your kind words. Kind regards Naomi (Marketing)

3/5

Google

Very helpful stuff but the company cannot help you if you not earning over 25k that’s not good

Milan · 13 May 2022 · Dawsons Swansea Sales

Agent replied

Good afternoon and thank you for taking the time to provide our Swansea lettings team with a 3* review and noting the staff as very helpful. We have a strict referencing procedure to protect our clients assets, which does involve a scaled rent to income ratio as you have noted. We need to ensure all our clients needs are met, both landlord and tenant to encourage long happy tenancies. If we can assist you any further in the future please do not hesitate to contact the team. Kind Regards Naomi (Marketing).

3/5

Google

Hello, thank you for taking the time to provide us with a 3 * review for our Swansea rental team. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any further feedback to ensure we are providing the best possible service please email info@dawsonsproperty.co.uk. Thanks again, Naomi (marketing).

Dawn · 30 March 2022 · Dawsons Swansea Sales

4/5

Google

Good Afternoon Thank you kindly for providing us with a 4* star review this week, Jade and the team at Swansea will be very grateful. Kind regards Naomi (Marketing).

Eric · 30 March 2022 · Dawsons Swansea Sales

5/5

Google

Good evening and thank you so much for taking your time to provide our Swansea lettings team with this great 5* review. These types of reviews give the team a real boost and helps to ensure future customers can trust the services we provide. Thank you once again. Kind regards Naomi (Marketing)

Matthew · 30 March 2022 · Dawsons Swansea Sales

1/5

Google

Good Morning. Whilst we are grateful you have taken the time to provide us with a 1* review, our Residential Lettings team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thank you.

Janine · 30 March 2022 · Dawsons Swansea Sales

5/5

Google

Good Afternoon Thank you for the 5* Review, our Swansea lettings team are extremely grateful. Kind Regards, Jade and the Swansea Lettings Team

Rafiqul · 30 March 2022 · Dawsons Swansea Sales

1/5

Google

Rating only, no written review.

Swansea · 24 March 2022 · Dawsons Morriston Lettings

Agent replied · 24 August 2024

We are sorry that you felt so strongly to provide us with a 1*rating and would like to ask you to provide us with some feedback if possible to our email info@dawsonsproperty.co.uk so we can work to rectify the issue with you. Apologies for … More

5/5

Google

Rating only, no written review.

Jade · 24 March 2022 · Dawsons Morriston Lettings

Agent replied · 24 August 2024

We would like to say thank you for providing our Morriston Lettings team with a 5* review (albeit a little delayed, apologies we have clearly had issues with our google account and now many reviews are flying through to us). Naomi (Marketing).

5/5

Google

Really helpful staff.

John · 24 March 2022 · Dawsons Morriston Lettings

Agent replied · 24 August 2024

Thank you so much for noting the team as really helpful and for providing them with a 5 star review. We must apologise for the delay in response, we have had an issue with our google account and today many reviews have come flooding in, which we are very grateful for thank you.

1/5

Google

Have rung twice and left a message to enquire about a property for sale but no response, I have no idea how you expect to sell houses!!!

Jennifer · 24 March 2022 · Dawsons Morriston Lettings

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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