Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleVery happy with the service Dawsons have provided during the process of selling my property. Have kept me informed throughout and given expert advice and assistance with any queries. Would definitely recommend.
Good afternoon Noir, Thank you very much for writing a review and 5 star rating. We pride ourselves … More
5/5
GoogleWe sold a property through Dawsons during 2021. Andrea and the team were great, providing good feedback throughout and ensured the process was as smooth as possible. Would highly recommend.
Hi Trystan Thanks for your kind words and we are thrilled to have been able to help you in … More
5/5
GoogleAndrea, George & Rebecca have all been amazing and made the process of selling our house very easy. They have kept us informed every step of the way with viewings, feedback etc. We would not hesitate to recommend Dawsons to anyone.
Hi Michele Thanks for the 5* Review - it is much appreciated. … More
5/5
GoogleI have been using Dawsons estate agents for the last few years for buying and selling properties. There professionalism and service is excellent. Andrea and the team will go above and beyond to help you. I would highly recommend Dawsons as there quick, reliable and efficient.
Good afternoon Luke Thank you so much for the 5* Review! … More
5/5
GoogleViv and the team at Dawsons Marina were very helpful, proactive and quick to respond to any queries and went above and beyond to help us through a difficult purchase
Hi Sarah Thankyou for your kind review! … More
5/5
GoogleSpecial thanks to Aysha, Lisa and Viv for a great service, really helpful, returned called when they said they would and were happy to share a wealth of local knowledge. Thanks again 😃 …
Good morning Angela It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleExcellent service with the sale of apartment at asking price. Great patience and help with prolonged sale process. Will continue to use for future sales.
Good morning Mr Williams Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
GoogleAs both a purchaser and a seller I have used Dawson’s services. I find them professional and responsive. Their fees are also very reasonable. Highly recommended.
Good morning Gary Many thanks for scoring us 5 stars - we really appreciate the review. … More
5/5
GoogleVery helpful staff at Dawsons Marina. Always happy to take a call & assist in pushing along the purchase of the property I bought through them. Would definitely highly recommend using them!
Good morning Andrew Many thanks for your review. We were very happy to be able to assist you in the … More
5/5
GoogleI've been looking to purchase my first home, but didn't know my affordability. I spoke with Viv at Dawsons who put me in touch with their Financial Advisor James, who helped me to understand my budget and options when buying a home. Would highly recommend
Hi Sophie Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
GoogleThe whole team at dawsons have been fantastic through the process of selling our house especially the branch manager stephanie, always been very helpful and professional and kept us updated throughout the sale. Would highly recommend using this service!
Good morning Ellecia Thank you very much for the review - it was wonderful to read. At Dawsons, we work tirelessly to maintain our reputation of getting results for our clients and we couple this with always striving to offer outstanding customer service so the team always loves to hear the feedback! It was our sincere pleasure and thank you for using Dawsons for selling your home. All the very best, Stephanie & the Morriston team
1/5
GoogleNever been there........
Good afternoon Vivian Thank you for your review. However we are unable to locate a record for you on … More
3/5
GoogleIt's been a very long journey with Dawsons in Gorseinon but at long last we seem to be getting there. Hopefully they can sell the property now without any more hitches. Will review again when property is sold
Dear Julie Thank you for your feedback and for using your local agent. … More
5/5
GoogleI just would like to thank the staff at the gorseinon branch of dawsons for making me feel comfortable with the sale of my property and my purchase. I was kept in the loop at every stage. It all went smoothly and efficiently. Thank you all very much for your support.
Good afternoon Maralyn It has been our pleasure. We recognise how stressful the process can be so we aim to deliver nothing less than excellence when it comes to customer service and communication. We appreciate the time you have taken to complete this and we are thrilled that you are happy with the service received. Best wishes for the future, Kind Regards, Matt & the Gorseinon team
5/5
GoogleWe are currently buying a property with Dawsons and so far they have made the experience very easy and pleasant for us. We felt really comfortable during our viewings with Ollie, he has been very helpful when we've had questions and starting the process of buying our first home!
Good afternoon Samantha Thank you for taking the time to leave us such a glowing 5* Review! We are … More
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Hello, thank you for taking the time to provide us with a 3 * review for our Swansea rental team. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any further feedback … More
1/5
GoogleRating only, no written review.
Good Morning. Whilst we are grateful you have taken the time to provide us with a 1* review, our Residential Lettings team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on … More
5/5
GoogleRating only, no written review.
Good evening and thank you so much for taking your time to provide our Swansea lettings team with this great 5* review. These types of reviews give the team a real boost and helps to ensure future customers can trust the services we provide. Thank you once again. Kind regards Naomi (Marketing)
4/5
GoogleRating only, no written review.
Good Afternoon Thank you kindly for providing us with a 4* star review this week, Jade and the team at Swansea will be very grateful. Kind regards Naomi (Marketing).
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for the 5* Review, our Swansea lettings team are extremely grateful. … More
1/5
GoogleDo not use dawsons...
Good Afternoon. Whilst we are grateful you have taken the time to provide us with a 1* review, our Swansea lettings team would really like the opportunity to speak to you further on your comment and review and ask if you can email our … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
