Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleExcellent service! 5 star rating! First time buyer and Mel was extremely helpful with the whole process. We definitely recommend and use again. Thanks again.
Dear Taylor Thank you for taking the time to provide a review for us! We understand how … More
5/5
GoogleVery pleased with the professionalism of the staff involved with my sale! Good communication! And it all went very smoothly! I will certainly recommend dawsons to anyone in the future!
Good morning Gary Thank you very much for the positive feedback, we really appreciate you taking … More
5/5
GoogleI wouldn't hesitate to recommend Dawsons at Llanelli. Mel who I have been dealing with is superb. After dealing with various agents in Llanelli - Dawsons are by far the best about.
Good afternoon Mr Howells Many thanks for your 5 star review- we really appreciate the time you have taken … More
5/5
GoogleThe girls at Dawsons were very helpful and patient on the phone and took time to take my details to sign me up to ‘on the market’ which helped with my property search! I would highly recommend Dawsons Estate Agents to anyone!
Hi Tyler Many thanks for your kind review. … More
5/5
GoogleDawsons Llanelli has been a great company to deal with. The staff are always helpful, in particular to Melanie who has kept me fully informed of any progress and who is always available to deal with any queries as they arise. Thank you all.
Hello Martin Thank you very much for taking the time to review us! We pride ourselves on … More
5/5
GoogleI switched to dawsons as I had no joy with a previous estate agency. Melanie was extremely professional and very helpful, with these qualities my house was sold as soon as advertised. Highly recommend this branch.
Hello NiP G We strive to provide outstanding customer service and all the while getting the … More
5/5
GoogleAmazing service, kept me up to date without even asking!! Highly recommend Dawsons, I have used them more than once and will continue to do so if needed in the future, Mel is so efficient friendly and really cares about you and the stresses that come with buying/selling a house, thank you.
Good morning Emma Thank you for selecting Dawsons to represent your property for sale. We … More
5/5
GoogleWe've had a great experience so far with Dawson's, very responsive, totally informative, can answer any question and even when they can't they do all they can to find out. Recommended mortgage advisors, solicitors and have helped us all along the way. Leah has been amazing!
Hi Aysha Thank you so much for your lovely review and kind words - we rely on … More
1/5
GoogleRating only, no written review.
Good Morning. Whilst we are grateful you have taken the time to provide us with a 1* review, our team in Gorseinon would like the opportunity to speak to you further on this and ask if you can email our branch directly on … More
5/5
GoogleHelen was brilliant, a joy to deal with.
Good Morning Thank you for taking the time to provide us with this fantastic 5 * review for our Gorseinon Sales team and Helen of our Sales Progression team too. Both teams … More
5/5
GoogleGreat service from everyone at Dawsons from start to finish. I can’t fault any aspect.
Good afternoon Jeff Thank you very much for writing a review! We pride ourselves on service, coupled … More
5/5
GoogleVery easy to deal with from the first step to the last. Would highly recommend Dawson's over others!
Hi Greg It was an absolute pleasure to help you, we are so pleased that you are happy … More
5/5
GoogleBig thanks to Dawsons, Gorseinon for their help in my purchase of a new house. They were always helpful, and ready to answer any queries.
Good afternoon Sue Many thanks for your 5 star review- we really appreciate it! … More
5/5
GoogleFirst class experience. From the initial valuation of the property, through to marketing of the property & the completion of the sale. Everything was done in a friendly but professional manner. The sales progression team kept us informed of all developments which made the sales process smooth & worry free.
Good afternoon Mr Bowles Thank you very much for writing a review and 5 star rating. We pride ourselves … More
5/5
GoogleI have been thoroughly impressed by Dawson’s, in particular with Sarah who has been a great communicator. I have been kept in the loop when anything has happened and always responded to promptly when I have asked a question. I would recommend them to anyone buying or selling
Hi Alison Many thanks for your kind words. It has been an absolute pleasure dealing with … More
5/5
GoogleWe have used Dawsons Gorseinon and Morriston many times and had exceptional service. This time Selina made sure that all was in order for our completion and kept nagging our solicitor to complete and keeping us up to date in meantime. Thank you Dawsons you never fail to impress
Hi Caz We are very grateful for you taking the time to review the Gorseinon team! … More
5/5
GoogleWe used Dawsons to sell a renovation in Pontarddulais and were pleasantly surprised at their professionalism, speed and customer service. Selina has kept us up to date with proceedings tirelessly and chased progress for us continually. We would recommend Dawsons to anyone and will use them again.
Hello Mr Perry Many thanks for your 5 star review! We know how stressful the experience can be … More
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for so much for providing our Morriston sales team with a 5 * review. We very much appreciate you taking the time to do this, as it is from current … More
5/5
GoogleRating only, no written review.
Hello Mr Gill Thank you for taking the time to provide a five star review. At Dawsons, we work … More
5/5
GoogleVery pleasant and knowledgeable staff.
Good afternoon David Many thanks for your 5 star review for the Morriston team. … More
5/5
GoogleStephanie Vellacott Branch Manager was very professional with her job and very helpful ! Fast responding on email and will keep you up to date on everything ! Great customer service ! Thank you
Hi Nat Thank you for your kind review. We understand how stressful the experience can … More
5/5
GoogleI am buying a house through Dawsons and Stephanie has been extremely helpful and has kept me updated every step of the way. Great service and would definitely recommend.
Hi Jes! We are so pleased we were able to help you secure your dream home. … More
5/5
GoogleHouse sold within days, the team at Dawson kept me informed throughout the process and chased the solicitors which saved me the pain of doing so. This is 3rd time I have used Dawsons Morriston and will definitely use again if the need arises.
Hello Martine We recognise how stressful it can be and aware of the challenges buyers and … More
5/5
GoogleExcellent service from all the team. Prompt responses to all enquiries and keeping us informed on a regular basis with professionalism and direction. Great customer service.
Good Afternoon and thank you for the positive feedback for our Morriston sales team. We pride ourselves on providing the best service we can so it's always much appreciated when we get a 5* review with such great comments on the back of … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
