Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleSteph & Nicole have been amazing throughout my experience with Dawsons. They've been so helpful and kind. It was very daunting buying my first house, but Steph & Nicole have been amazing …
Dear Rhian It was a real pleasure to help you with finding your first home and thank you … More
5/5
GoogleFantastic service! Initially I had my reservations about using Dawsons, but these preconceptions were quickly addressed and I cannot express how pleased I am at how both Stephanie and her team had been through the whole process. They were …
Good afternoon Mr Gosling Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
GoogleI contacted Andrea from Dawson’s Morriston when we decided to put our property on the market after my parents had bought their property from a few years previously, and had provided an excellent service. …
Good morning Lisa Thank you very much for the glowing feedback! … More
5/5
GoogleWhat an amazing experience. Andrea in Dawsons ( Morriston ) is excellent. I purchased my property with them 3 years ago, and she remembered the sale, quoting unprompted details. …
Hello Mr Jenkins Thank you very much for the review and positive feedback. At Dawsons, we are … More
5/5
GoogleExtremely professional. Great communication and passionate. There’s nothing Sarah won’t help with. A league above other estate agents we’ve spoken to. Would highly recommend.
Good morning It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. Please do not hesitate to contact us if you have any queries. Kindest Regards Matt and the Gorseinon team
5/5
GoogleAmazing staff at Dawsons Gorseinon, especially Sarah Hewitt. Sarah has gone above and beyond to help us get our forever house. She has listened to us, taken everything on board and has been very professional and polite throughout. Communication has been outstanding, always keeping us up to date and quickly responding to any questions. I highly recommend the team at Dawsons Gorseinon!
Good afternoon Deanne Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be so we always put ourselves in our clients' shoes and we are so thrilled that we were able to help you. Please do not hesitate to call in to branch or call us if you have any questions in the meantime. Thank you for the review! Kind Regards Matt & the Gorseinon team
1/5
GooglePartner went to look at a property on Chetwynd mead, abbey phoned a few times during the day when she's working full time and also a mum of a young child so hadn't got around to responding. Amy left a voicemail extremely patronising & very …
5/5
GoogleAs someone who bought a property through you, I just wanted to put on record how much I appreciated the service that you gave to the seller! Because you were superb. …
5/5
GoogleIf you've letting property then Moortown lettings team have been very good & particularly good now with Bobbie Brockbank Property manager.
5/5
GoogleI would like to thank Adam Kemp for looking after us so well whilst in our current rental property, always quick to respond with any enquiry we may have had always friendly, helpful and professional. Would definitely recommend!!
5/5
GoogleAdam kemp is our property manager and he always provides a great service, is very efficient and helps straight away with any problems the tenants have. Highly recommend.
5/5
GoogleI am totally happy with the service I've received so far. Given this is just the start of my tenancy, I may update this score if the need arises. As it stands though, this is a well-deserved 5 stars. Big shout out to Paulina Gluszek :-)
Thanks Ebai!
5/5
GoogleAs a newbie in Leeds, i would like to send my sincerely thanks to the letting team (Especially to Paulina and Tom ^^~). They are very nice, supportive, helpful and responsive for my inquiry. Best wishes to them.
Thanks for the great review!
5/5
GoogleThroughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.
Thanks for your review
5/5
GoogleI would personally like to thank Bobbie Brockbank who has been dealing with the end of tenancy for one of our flats, the whole experience was very professional and I was impressive by the swiftness of responses we were given, sadly something that you rarely see in this climate. Many thanks once again.
Thanks Dianne, we're pleased to hear you had such a great experience!
5/5
GoogleWe have been with manning Stainton for many years now renting our flat. We have had good communication from our property manager Charlotte who has acted promptly and professionally with any issues or maintenance concerns we have had.
Thanks Hannah, this is great to hear!
5/5
GoogleJust got the keys to our first rental property, Catherine Downs liaised with us while we were going through the application and referencing she has been really helpful with answering all our questions and providing information, super polite and cheery when we spoke on the phone and in person when we collected our keys. Always quick to respond via email too! Thanks Catherine, much appreciated!
5/5
GoogleWe have had fantastic support from Adam Kemp in managing our properties - he is always easy to get hold of, super responsive and nothing is too much trouble. Really appreciate all the help he has given us and our tenants.
5/5
GoogleWe have rented this house for 8/9 years and never had a problem with manning stainton. Since Louis has taken management of our property things have been a lot faster and more efficient. He is very polite and always quick at replying to emails and sorting any problems we have.
Thanks Shaun, we're really happy to hear everything has been so smooth for you!
4/5
GoogleI’d like to express our thanks to John and Tom for all their help in getting our flat let out. They quickly got tradesmen in to do painting, carpet fitting and some electrical and plumbing repairs, ready for a new tenant. The whole process has been very speedy, Tom in particular has always been good at keeping us informed of the progress with the tenancy.
Thanks Susan!
5/5
GoogleAdam kemp is our property manager and he always provides a great service, is very efficient and helps straight away with any problems the tenants have. Highly recommend.
5/5
GoogleI am totally happy with the service I've received so far. Given this is just the start of my tenancy, I may update this score if the need arises. As it stands though, this is a well-deserved 5 stars. Big shout out to Paulina Gluszek :-)
Thanks Ebai!
5/5
GoogleAs a newbie in Leeds, i would like to send my sincerely thanks to the letting team (Especially to Paulina and Tom ^^~). They are very nice, supportive, helpful and responsive for my inquiry. Best wishes to them.
Thanks for the great review!
5/5
GoogleThroughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.
Thanks for your review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
