Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleA big thanks to the Llanelli Team; showing a lot of patience with my wife and I debating whether or not to put the house on the Market last December, Melanie and Lorraine took all the details and photos "Just in Case" and kept them ready, …
Good morning Mr and Mrs Davies It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleFantastic estate agents to use. All team members were lovely and really made us feel at ease. They were informative and honest with us. Also really appreciate how Lorraine managed my labs neediness for attention :D. …
Hi Tara Thank you for such a glowing 5* Review! We are always so pleased to hear when … More
5/5
GoogleBrilliant service. The staff are very efficient. I requested a valuation for the house online and had a callback the same day. Melanie then came out the next working to do it. Again, as soon as we decided to go ahead with putting our house …
Dear Lucy We are overwhelmed by your kind words and absolutely thrilled that you chose us … More
5/5
GoogleHonestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a …
Good Afternoon Thank you for your 5* review along with confirming you find our service very … More
1/5
GoogleThe branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that …
Dear Nikita Sorry you feel that we have not had your best interests at heart, as the … More
5/5
GoogleI can’t thank all the staff at Dawsons Sketty enough for the service they have provided and helping me find the perfect house, very professional and thorough with everything from first meeting them and letting hem know exactly what sort of …
Good afternoon Mr Crabbe Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleWe used Dawsons Sketty Branch to sell our house. They have made the whole process stress free and managed to find a buyer after one day of viewings while we were on holiday. Sharon Mayers has been incredibly helpful and extremely …
Hello Sara We are overwhelmed by the kind words and thank you for taking the time to review … More
5/5
GoogleDawsons of Sketty, Swansea were excellent when we engaged them to help sell our house in the area recently. They were committed and professional, and seemed genuinely interested in helping us …
Good morning Mr Bidder Many thanks for your 5 star review! It was a pleasure dealing with you and we … More
5/5
GoogleAll of the staff at Dawsons Sketty are very helpful and knowledgeable. Nothing is too much trouble for them. The service we received from everyone was brilliant. Cannot thank everyone enough for assisting in completing on our house in …
Hello Marita, Thank you for taking the time to leave us this 5* Review! We are always so … More
5/5
GoogleMy wife and I have been completely bowled over by the service we have received from Dawsons in Sketty. Sharon and Gemma in particular have been wonderful and have really gone the extra mile to get our property sold quickly, for a price we …
Hello Mr Howell Thank you very much for the review and positive feedback for the team. At … More
5/5
GoogleWe have lived in our property for forty one and a half years and it was a sad time to leave but growing older we needed to downsize. Dawson’s of Mumbles acted very professionally and steered us through from beginning to end with no problems …
Good afternoon Mr Billings Thank you very much for the 5* Review. We appreciate the time you have taken to … More
5/5
GoogleWell what can I say about this office, they are very good at their job, I sold a house with themselves it took about 10 months nothing to do with the office but the people who were buying it were quite awkward, I wanted to twice take it …
Hi Denise Thank you for such a glowing 5* Review! We are always so pleased to hear when … More
5/5
GoogleWe highly recommend Dawson’s at Mumbles Swansea. They helped us through a protracted conveyance,I cannot fault their excellent communication with us throughout , they were encouraging and professional at all …
Good morning Lynda Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
GoogleA well organised sales team. There was excellent communication and feedback throughout the early stages of the sales process, which culminated in a professionally prepared sales pamphlet. Nothing was too much trouble. All the staff were …
Dear Mr Hurlock It is wonderful to read such positive feedback for the team - thank you for … More
5/5
GoogleI have no hesitation in recommending Dawsons Mumbles for the efficient and friendly service they provided in the sale of our house. After over 30 years in the house it was a daunting prospect that faced us but …
Dear Mr Baglow Many thanks for your 5 star review. We know how difficult the experience can be … More
5/5
GoogleGot to say how professional helpful and knowledgeable Stephanie has been in helping my daughter and son-in law to sell their property and going out of her way to find a property that suited them as a family.Would definitely recommend Dawsons Morriston 😀 …
Good morning Tracey It has been a pleasure to help you and your daughter in selling and buying. … More
5/5
GoogleWould just like to say a massive thankyou to dawsons morriston team for selling, And also finding a property. I can tell that a lot of work in the background was done and its very much …
Hi Michael Thank you for your kind words. It has been an absolute pleasure to have been … More
5/5
GoogleVery positive and confident manner to selling your property. No nonsense, fast, work really hard to get you the best price. Also at the heart of the community and have probably bought and sold more than a few of the same houses several …
Hello David A huge thank you for your review, rating and kind words. We really do value your … More
5/5
GoogleWe have used dawson’s in morriston to sell our property. We have found the entire team to be extremely professional and helpful. Andrea in particular is very knowledgable about the local market and has been extremely helpful with our search …
Good afternoon Ceri Many thanks for your 5 star review- we really appreciate the time you have taken … More
5/5
GoogleThe team at Dawsons Morriston branch have been amazing! They have recently sold my house and I'd reccomended them. They are professional and helpful along the journey. …
Hi Yvonne Thank you very much for the positive feedback, we really appreciate you taking … More
5/5
GoogleWe are so thankful to Dawsons Morriston for the wonderful service they have provided. We are buying and selling with them at the moment and their communication and help has been amazing. Stephanie has been so helpful and managed to find us our perfect home so we are truly thankful. Wouldn't hesitate to recommend her 😊 …
Hi Sarah It has been a pleasure dealing with you and we are so happy that we could help … More
5/5
GoogleI would just like to post my appreciation for all the hard work Dawsons have provided our company over the past 7 years. Morriston branch have not only sold properties for us but helped my clients grow their portfolios. Working with Andrea …
Good afternoon Many thanks for your review- we really appreciate you taking the time to … More
5/5
GoogleVERY HAPPY I was assigned Amanda Bamford and could not be happier with her efforts. She constantly keep me updated at every stage, she was very easy to get in touch with, …
Hi Gary We are so happy that you are satisfied with the service throughout the sale! We … More
5/5
GoogleRecently bought a house through Dawsons in Morriston. The service from all staff was exellent from veiwings to completion. …
Good morning Siobhain Many thanks for your 5 star review- we know how stressful the experience can be … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
