Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleSarah Hewitt has been extremely helpful during the past few months. We are waiting for our vendors to secure an assisted living home so its taking longer than usual to purchase our house. …
Hi Diane Many thanks for your 5 star review and positive feedback for the team. We know … More
5/5
GoogleI can't recommend Dawson's highly enough. Throughout possibly the most complicated and tricky sale ever they really went the extra mile to keep things moving, were always there with suggestions to make things easier, and never gave up until …
Dear Sally It was our pleasure! We know how stressful the experience can be and strive to … More
5/5
GoogleBoth viv and Lisa were amazing , we originally put our property up for sale with other online agents, my advice don’t!! Go straight to Viv and Lisa, they know the market and within days of us putting the property in their hands they …
Good morning Mr Phillips We were delighted to assist with the sale of your property, we are thrilled we … More
5/5
GoogleMany thanks to Lisa, Viv and the team for securing a very quick sale on my property - above the asking price. I was impressed with the way that you arranged 9 viewings on 1 day to maximise efficiency. I was also impressed that Lisa …
Good afternoon Clive It was a pleasure to deal with you and to sell your fantastic property. … More
5/5
GoogleMy husband and I only had 2 days in Swansea to view prospective new homes. The staff at Dawsons could not have been more helpful. They showed us the three properties we had identified, plus one more just coming onto the market. We are now …
Hi Julia Thank you for your review. We are delighted to have been able to help you find … More
5/5
GoogleSo about 3 months into our 6 month tenancy and so far everything has been positive. …
Good morning Josh It was a real pleasure to help you with finding and securing your property and … More
5/5
GoogleAysha from Dawsons (Marina) today was lush. Spoke to Lisa on the phone who lined up 2 viewings back to back at a time I wanted, which I thought was amazing. And thanks to Viv, who sorted out a 3rd viewing for the day, back-2-back with the …
Hello Jamie We're always thrilled to hear that our clients are happy with our level of … More
5/5
GoogleAs a first time visitor (& buyer) to Swansea, I am very fortunate to have Dawsons with my search for a small place to call my own to live. Aysha is a gem - she is professional, proactive (very clued in) and incredibly helpful. She is …
Good morning TeA It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleVery helpful and professional service with helpful information and advice as a first time buyer we left the office very happy and ,definitely her advice as yield a positive decision from us. …
Good morning Titilope & Paul, Thank you for your review and we are so pleased that you are happy with our … More
5/5
GoogleAyesha It was lovely chatting to you yesterday 27/8/2022, You were friendly, patient and helpful. …
Good afternoon Gill You have been an absolute pleasure to work with and we are so pleased we are … More
5/5
GoogleI’ve visited the office at Merida. Bay twice now with view to rent and buy a property. Aysha was amazing, really helpful she made suggestions about other properties that might be useful. She was polite and professional. I’d definitely use …
Good morning Mandy Thank you very much for your review and great feedback for Aysha, our Property … More
5/5
GoogleHad two viewings the first property was unsuitable, the second property we were interested in and Lisa the agent was very helpful in getting answers to our questions. While we liked the property and the location we decided it was too small and too many compromises would be required. We decided not to proceed. But we would be happy to contact Dawsons in future.
Hi Susan Thank you for your 5 star review and for contacting Dawsons to help with your search. It was great to have met you and we wish you all the best for the future. Kindest regards, Vivienne & Lisa - Marina team.
5/5
GoogleHonestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a Business WhatsApp group, so that the tenants are able to contact you easily because it took a few days for me to receive your replies via email. Thank you!
Good Afternoon Thank you for your 5* review along with confirming you find our service very good. We are looking into alternative ways to contact us, but at present you can: call, email, use our Facebook messenger service or use our online maintenance service on our website (which is available 24/7). Should we introduce the option of what's app to our services we will of course update you. Thank you again. Kind regards Jade and the Swansea Lettings Team
1/5
GoogleThe branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that she is just following the landlords requests, however won’t look after the tenants. Complete lack of customer service! If I could give Dawsons a 0 star rating I would. They took over my tenancy half way through and not once came to the house to conduct their own inspection, never introduced themselves. The only time I have heard from them was when I moved out after the landlord said they wanted to sell the house. Since I’ve moved have had deductions of my deposit for things I wasn’t ever informed of. The house it’s self was moldy and damp and made half of our furniture unusable and disgusting. They haven’t been nice, helpful or even sympathetic for our situation. I have always told them and the previous estate agents of anything that’s been broken or needs replacing. The fence in my back garden was held up by a shovel for they entire time I lived there and it was reported the week I moved in. The landlord said they couldn’t afford to fix it, surely it wouldn’t take a year to save the money to fix two fence panels. Just ridiculous customer service and they are all money grabbing pigs. As usual they look after the landlord and nothing is done for the tenants. Absolutely disgusting customer service! Will never go through Dawsons again and will never recommend this estate agents to anyone. EDIT: As stated to yourself previously I took full responsibility for the carpets however wasn’t ever informed of the walls. The rubbish again? I have told you repeatedly that we had arranged before even vacating the property the rubbish had been arrange to be picked up which I had given the emailed receipt of the order to have the rubbish collected! The black bags can and was picked up by the council on the set bin day so its absolutely ridiculous you keep using this against me.
Dear Nikita Sorry you feel that we have not had your best interests at heart, as the property was left with damaged carpets by the pets kept during the tenancy, and walls painted different colours to what was present upon your move in, we were not in a position to be able to agree to a return of your full funds, without the landlord's consent. We hope that the quick turn around of negotiations and allowing you the extra days needed to remove the refuse left at the property, helped with your overall opinion of the vacation process. Kind Regards, Jade Bija & The Swansea Lettings Team
5/5
GoogleDawsons are the letting managers of my company property portfolio. They are excellent to deal with and always available at the end of the phone. They take all the pressure away and deal with absolutely everything. They are very …
Good Afternoon Chris Thank you for your lovely words, we really do appreciate it. It has been our pleasure working with such a fantastic landlord and long may it continue. … More
5/5
GoogleMel came to our home and the service she offered truly deserved this 5 star rating; she was professional, caring and above all kind. Mel is exactly the type of person you want to walk through your front door as part of potentially selling …
4/5
GoogleSpecial mention to Leah Rees at the Llanelli branch.. Leah was the one to phone us with congratulations to let us know when our offer …
Good afternoon Sam & Kyle Many thanks for your lovely review- we really appreciate the time taken to write … More
5/5
GoogleMe and my partner have been searching for a house for a little over a month now. I have registered with many of the agencies around the Llanelli area but Dawson's have shone above the others. The lovely agents I've been dealing with have …
Hi Katie We have thoroughly enjoyed helping you with your property search and we do hope … More
5/5
GoogleWe used Dawson’s to sell our home recently . The first viewer, recommended by Dawson’s, offered the asking price and that was that. It was not the simplest chain but Dawson’s were constantly on the case prompting …
Good afternoon Paul Firstly, thank you for taking the time to write a review. … More
5/5
GoogleHonestly, Dawsons Llanelli branch what a bunch of lifesavers! Being first time buyers and going through the whole process Dawson's were always the top runner for estate agents, so communicative and helpful! Melanie is a star, she has helped …
Hi Elise Thank you for your review! … More
5/5
GoogleWould recommend in a heartbeat, Dawsons llanelli branch keep you informed every step of the way and go above and beyond. They really have made buying a home a joyful experience! …
Hi Laura Many thanks for your review for Llanelli! … More
5/5
GoogleA wonderful team. From the moment Mel stepped in to the property and valued ( which gave me a big shock) . She was confident she could get the right price and her enthusiasm was infectious. …
Good morning Angharad, You have been an absolute pleasure to work with and we are so pleased we were … More
5/5
GoogleBest agent in town without a doubt! I was selling my property with the Llanelli Team and despite my doubts of them achieving the price mentioned in the valuation, within 48hrs they had viewers lined up and had agreed a sale at asking price. …
Hi Matthew Thank you for your kind words! … More
5/5
GoogleWhat a fantastic team at Dawsons Llanelli and I would thoroughly recommend using them, if you're thinking of putting your house on the market. I've dealt with Melanie, Leah and Lorainne and from the very beginning of this process, to the …
Dear Claire It has been an absolute pleasure and be a part of sharing that experience with … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
