Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

5/5

Google

The Sales Team were absolutely fantastic in helping me sell my house. I would like to thank Melanie especially for all her help and great communication throughout. I highly recommend Dawsons Estate Agents.

Jacqueline · 30 October 2022 · Dawsons Llanelli Sales & Lettings

Agent replied · 28 May 2023

Good morning Jacqueline Exceptional customer service really is what we pride ourselves on. We know how difficult the experience can be so we always put ourselves in our clients' shoes and we are so thrilled that we are helping you throughout this process. Thank you for the review! Kind Regards Lorraine and the Llanelli team

5/5

Google

Every helpful in the sale of my house thank you Sarah and team at dawsons gorseinon

Christian · 30 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hi Christian Exceptional customer service really is what we pride ourselves on. We know how difficult the experience can be so we always put ourselves in our clients' shoes and we are so thrilled that we are helping you throughout this process. Thank you for the review! Best wishes, Matt and the Gorseinon team.

5/5

Google

Had two viewings the first property was unsuitable, the second property we were interested in and Lisa the agent was very helpful in getting answers to our questions. While we liked the property and the location we decided it was too small …

Susan · 8 October 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Hi Susan Thank you for your 5 star review and for contacting Dawsons to help with your … More

5/5

Google

Honestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a …

Renee · 8 October 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Good Afternoon Thank you for your 5* review along with confirming you find our service very … More

1/5

Google

The branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that …

Nikita · 8 October 2022 · Dawsons Swansea Lettings

Agent replied · 29 April 2024

Dear Nikita Sorry you feel that we have not had your best interests at heart, as the … More

5/5

Google

Fantastic service throughout, quick replies, helpful and just can’t fault them really! 😊 …

Alan · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good morning Mr Sykes Thank you for your 5 star review. We pride ourselves on customer services and … More

5/5

Google

All of the staff at Dawson's who helped us with the sale of our late Dad's property were always helpful and professional but also treated us with respect and compassion for our circumstances. …

Glynis · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Dear Glynis Thank you very much for the 5* Review. We appreciate the time you have taken to … More

5/5

Google

We have just completed the sale of a property that was a family home for over a century. From the valuation, organised viewings to the exchange of contracts, the service …

Nigel · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hello Mr Williams Many thanks for your 5 star review. We know how difficult the experience can be … More

5/5

Google

Great experience dealing with Dawson's while selling my Mum's house. From the fantastic photos they took, to their good advice re marketing the property and their managing of viewings and visits by prospective buyers and assessors. The team …

Louise · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good afternoon Louise It has been a pleasure dealing with you and we are so happy that we could help … More

5/5

Google

I cannot speak highly enough or recommend on both a personal and professional level the outstanding service i have received from the front of house sales team in Gorseinon. …

Jayne · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good afternoon Jayne Thank you very much for your kind words. It has been an absolute pleasure … More

5/5

Google

Just sold our property and bought our next home with Dawsons in Gorseinon. Has been an overwhelmingly positive experience with Dawsons from the point of having a valuation on our home which was fair and appropriate (we had a gross …

Tom · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Dear Tom Many thanks for taking the time to provide a review for our Gorseinon branch. … More

5/5

Google

Amazing staff at Dawsons Gorseinon, especially Sarah Hewitt. Sarah has gone above and beyond to help us get our forever house. She has listened to us, taken everything on board and has been very professional and polite throughout. …

D · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 15 May 2026

Good afternoon Deanne Exceptional customer service really is what we pride ourselves on. We know how … More

5/5

Google

My property is currently on the market and Sarah Hewitt has been very helpful in getting it to this stage and in also sending me details of properties which might be of interest to me as a buyer. Sarah and Owen have have been patient in …

Viv · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good morning Viv, Thank you for your review and wonderful feedback for Sarah and Owen. It has been … More

5/5

Google

We chose Dawsons to sell my Mum's house as it scored highly for house sales in our area and to date, it has been a really positive, straightforward and well organised experience. Owen has been kind, sensitive and very responsive to our …

Janet · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Dear Janet Thank you very much for the glowing review and 5 star rating. We strive to put … More

5/5

Google

We have literally bought our first house in UK through Dawson , (Gorseinon branch) . They are really so professional and we are so happy with our experience with Dawson Gorseinon . …

Remon · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hello Remon You have been an absolute pleasure to work with and we are so pleased we were … More

5/5

Google

We have recently used Dawsons to sell our mother's property, and would thoroughly recommend them! Sarah Hewitt is the ultimate professional - she has kept in regular contact, ensured a very smooth sale and nothing has been too much …

Alison · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good afternoon Alison We are overwhelmed by the kind words and thank you for taking the time to review … More

5/5

Google

The only estate agent who cared. We were moving to Swansea to be near our Son daughter-in-law and our grandchildren. We were six weeks into a purchase when the vendor pulled out. We obviously didn't want to loose our buyer and needed to …

Lorraine · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good morning Lorraine Thank you for the 5* Review for the team and in particular, the glowing feedback … More

5/5

Google

My partner and myself are currently in the process of buying our first home together which has been made a pleasant experience so far thanks to Sarah Hewitt. She was extremely welcoming, professional and knowledgable during our visit house …

Carys · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Bore Da Carys We are so happy that we were able to help you find your dream home and very … More

4/5

Google

Sarah Hewitt was very friendly, and efficient. To give one bit of constructive feedback, I felt at times that email responses …

Chris · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good afternoon Chris Thank you very much for the review and feedback for Sarah and the Gorseinon … More

5/5

Google

I feel it is worth mentioning the excellent service my wife and I received from Owen Davies at Dawsons Estate Agents in Gorseinon. He was very professional in his manner and the service given to us. Unfortunately the property was not …

Keith · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Good morning Mr Walters We are thrilled that you are happy with the level of service and thank you for … More

5/5

Google

We are currently looking for our next property and have had really positive experiences with Dawson’s so far. Sarah Hewitt has been very helpful in getting us in for viewings quickly as well as organising a valuation and financial advice …

Abbie · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hello Abbie Many thanks for taking the time to write a review with such positive feedback … More

5/5

Google

Professional and efficient! Would highly recommend ! From the onset communication has been excellent. We have developed a wonderful …

Bex · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hello Bex We are thrilled that you are happy with the service we provided as we put … More

5/5

Google

I have had a long and complicated experience of purchasing a house, but I'd like to thank everyone at Dawsons Gorseinon for their help and professionalism during the process. Thanks especially to Matthew Jones for giving excellent advice …

Judith · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Dear Judith Thank you very much for the glowing review star rating. It's feedback like this … More

5/5

Google

We have only been involved with Dawsons, Gorseinon for a short time, but already they have made such a stressful, intense experience so much easier and manageable. Sarah Hewitt has been so friendly and supportive. She's guided us through …

Lowri · 8 October 2022 · Dawsons Gorseinon Sales

Agent replied · 28 May 2023

Hi Lowri Exceptional customer service really is what we pride ourselves on. We know how … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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