5/5
Very friendly staff π β¦

Trusted Agent profile Β· Swansea
Verified
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1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very friendly staff π β¦
4/5
Rating only, no written review.
2/5
Went to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. On the first appointment the estate agent showed up late and told me it was because he'd been buying his girlfriend vodka from Lidl. He mentioned he isn't allowed to do stuff like that in work hours but 'if no one sees' then it's fine. So not the most professional introduction. I also wasn't overly impressed with his ability to show me round a property - mostly he just unlocked the door and I would have to go in first (even with properties that were currently occupied and had people at home). We got to one flat and he quoted a monthly rent that was Β£100 cheaper than what it said online. I queried this but he insisted the online price was wrong. On this basis I booked a second viewing so my partner could come and see the place. He did give me a lift home as it was close by, but didn't want to pull over and I pretty much had to get out of a car that was still moving (albeit very slowly). On my second viewing I met a different agent at the flat that I was viewing with my partner. He gave the correct price (Β£100 a month more expensive) which essentially meant the viewing was a waste of time as the flat was not in condition where that rent was reasonable. We then went and saw 2 more flats, one of which was about Β£50 a month over our maximum budget. The agent suggested that we offer a lower monthly rate and that the owner would be open to us having a cat (not a deal breaker as we didn't have one at the time, but we were keen to get one). Later that day I visited the office and was told that this owner would never allow pets or drop their prices due to the quality of their properties (which in fairness were very nicely finished) and that 'everyone' knew that. At this point I felt fairly messed around and had had enough of the conflicting messages so went to Fresh instead (which I would recommend). Ultimately, it's not the worst customer service I've received, but I felt messed around and would add that when it comes to something as stressful as finding somewhere to live it's just not what you need.
2/5
Went to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. β¦
5/5
Letting team
This is our first time dealing with estate agent for rent. Letting team are so polite and very helpful especial Laura. Without Laura things would have been more difficult , Laura always there for us when we need help and gets things done professionally. Also thank you Lisa who dealing with maintenance for us and not forgetting Leon who is leading professional letting team. Thank you.
5/5
Support for moving rental accomdation.
The whole team at Dawsonβs Marina weβre outstanding in the support, advice and delivery. Second to none and canβt rate them highly enough. Many thanks to the whole team.
5/5
first rate, experienced, efficient local business
from the first day when I walked into Dawsons on spec, to the last day when my house sold I found that the whole team at Dawsons were; polite, competent, conscientious, knowledgeable, determined and proud of the service they knew they could deliver. my house went onto the market very quickly, with some great photos, they managed all of the viewings on my behalf and gave me prompt updates on every viewing by phone and email, once the prospective buyers had come along, Dawsons were able to advise me of what I needed to do and when, they arranged a solicitor for me and provided the link between myself and the buyers, Dawsons have been in the area for a long time and they should rightly be very proud that not only do they deliver an excellent service, it is one that is based on great local knowledge with some very skilled and experienced staff working behind the scenes, If you need an estate agent in Swansea, whether buying or selling, don't look any further than Dawsons, they are head and shoulders above the rest
4/5
Rating only, no written review.
5/5
Sarah Lewis was excellent
Sarah Lewis was a brilliant estate agent. Me and my partner just moved into our first rented property together, our first time living away from our family homes and Sarah couldn't have made it easier for us. She was always answering any questions we had quickly and efficiently. She even helped us clean the property before we moved in! Would 100% recommend Sarah and Dawson's to anyone! We're a very happy couple. Thank you Dawson's!
Hi Shaunna Thank you so much for taking the time to write such a positive review. It's great to know that we played such a positive role in your first ever rental experience and Sarah will be pleased that her hard work and excellent customer service skilsl have been recognised. Myself, Sarah and the rest of the Dawsons team here in Morriston, would like to welcome you both to your new home and wish you both the very best in the future. Kind regards
5/5
New tenancy pantiago rd
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and cooperation that I received from Rebekah at the Morriston branch. She has liaised between myself and the landlady even responding and working past office hours and into the late evening. It is only through the exceptional efforts of the Dawsons team that I have had a successful move with minimal stress and frustrstion. I would definitely recommend. A big thank you to Rebekah and the team. Matthew
Hi Matthew. Thank you for your kind words and positive feedback. I understand this move-in was a challenge, but with your understanding and Rebekah's efforts, we managed to meet our ultimate aim of offering great customer service and of course handing you the keys to your new home. Rebekah, myself and the rest of the team wish you all the very best for the future and we hope you settle in to your new home quickly. Kind regards Kristian
5/5
Review for Laura
I am very happy with the services Laura who make possible renting this very nice and clean flat. I would like to point out that Laura was very professional, friendly and nice person every time I contacted her. I t was very easy for me to deal with her even being abroad (n Spain) If I had contact her from Spain to let the Flat.. Thanks very much Laura I would like to thank also Lisa for her help and professionalism
5/5
Excellent service from Dawsons
We highly recommend Dawsons to any prospective seller. We have received first rate service throughout the process which at times was a little difficult. Dawson's personnel have been supportive, understanding, and extremely helpful with all aspects of our sale. Offering competitive rates and providing agents to take viewings on our behalf, which was a great help. A big thank you to all the team in Walter Road branch. It pays to support your local businesses.
5/5
Excellent Service from Julie Lawry and Dawsons Auction Team
Throughout the whole process from the valuation of my mother's property to the successful sale at auction, the service we received from Julie and her team was outstanding and Julie's experience in selling properties at auction was obvious. The advice she gave was always spot on and she was always cheerful and patient when I phoned up with a query. From the day my mother moved out of her property, we left everything in Julie's hands and she and her team members Corey Ashford and Nicola Taylor kept me fully informed on what was happening and didn't disappoint. I would thoroughly recommend Dawsons and Julie in particular, to anyone considering selling at auction.
5/5
Auction Sale
Couldn't recommend Dawson's Auction department more. Their Team Lead by Julie and Corey and Nicole have been perfect! Thank you for the professionalism and getting the job done!
5/5
Dawsons staff are very helpful and diligent in the service they provide to clients. Corey is a consummate professional and represents Dawsons to the very best of his ability.
5/5
Above and beyond
I had a short window to move properties and the agent I dealt with really worked hard to help me make the deadline. They are professional, friendly and extremely helpful. I would highly recommend Dawsonβs to any tennant looking to rent a property
Hi Rhiannon Thank you for leaving such a positive review for Rebekah. We strive to offer great customer service and I am delighted that you have experienced this with your recent move-in. Myself, Rebekah and the rest of the team would like to wish you all the very best for the future and we hope that you will be happy in your new home. Kind regards
1/5
Advise not to use these if they fully manage the rented property. Let themselves in your house on many occasions without consent. Was still living in the property for the last month of tenancy and agreed I would be there for all viewings, man got there early and let himself in my house, being a young woman living on her own I thought it was disgusting, he was going around the house moving stuff and binning items he felt was rubbish which was not. Made me feel unsafe and felt intimidated being on my own in the house with a strange man. Such a relief to leave Dawsons and live in a stress free, safe feeling home.
5/5
First class experience of sale with Dawsons Auction
We put our property up for auction with Dawsons. From the outset, the quality of communication, response and professionalism was outstanding. I commend Julie Lawry, Corey Ashford and Nicola Taylor on a superb service with prompt feedback, proactive involvement and trustworthy advice. Our property was sold, and the finances settled in an efficient manner. Many thanks to you all.
To Dawn and Bob, many thanks for your lovely review most appreciated. Kind regards Julie
5/5
A Very Happy Tenant
I will like to say that I was EXTREMELY impressed with the professionalism with which Dawsons Lettings processed the letting our home. One of the agents-Lauren was exceptional in making sure that we were kept abreast of any developments regarding the letting process and also ensured that we were very happy with our new home.
5/5
Excellent valuation and sales service
Thankyou Dawsons for knowing the local market when other agents did not and then for being proven right..
Thank you both re the very kind words we wish you bath every good luck fot the future kindest regards Alison
5/5
Great service received throughout tenancy application process
Myself and my girlfriend had been looking for a suitable property to rent for some time as our first home together, And houses in this particular area were highly sort after so were never vacant for long. When the right property came along, we booked a viewing straight away. From that point right through to the tenancy agreement, our Dawson's agent Rebekah couldn't do enough for us, and was always prompt in replies to our emails etc. She has been a pleasure to deal with and has made the rental process a positive experience for us as she has guided us through each step thoroughly. A pleasure to deal with :)
Hi Simon Thank you for the fantastic review and I'm glad you had a great experience dealing with Rebekah and Dawsons. We Strive to offer excellent customer service to both tenants and landlords and I'm glad that you have experienced this during what can be a stressful time. Dawsons would like to thank you once again for taking the time to write such a positive review and we wish you both all the very best in your new home and for the future. Kind regards .
5/5
FIRST CLASS PROFESSIONAL SERVICE
Dawsons at Sketty has offered me a first class service which started on day one when my house was valued and put on the market. Following each viewing I was updated at the earliest opportunity and any issues that arose were resolved with no fuss and always with enthusiasm and a can do approach. The exchange / completion proved to be rather protracted but full credit must go to both Helen and Alison who drove the deal forward offering sensible advice and a cool head throughout. They both went above and beyond to bring a positive resolution for all concerned. I cannot offer high enough praise for this small team who are galvanised by the experience, professionalism and dedication of Alison Morris. Many thanks also to Sian, Natalie and Christine. A big thank you to you all.
Thank you Andy for such lovely comments most kind of you we do appreciate you making time to do this for us Thanks again Al & Team Sketty
5/5
Swansea Auction Team
Nothing but praise for the Swansea Auction Team, (Julie, Cory and Nicola). Very professional performance, kept me informed throughout process and most importantly exceeded my expectation for the price they achieved for my property. Wouldnβt hesitate to recommend them if you are going to auction your property. Well done guys.
Hi Huw Thank you so much for your lovey review most appreciated. Have a great New Year Julie
4/5
Supported a rapid sale with professionalism
Purchased from out of area and appreciated staff excellent local knowledge of property values and sales patterns, all delivered with a friendly manner. Communication, updates and general support during the process was good, particularly at the point of negotiation. Provided excellent suggestions on local surveyors and solicitors. Would strongly recommend.
Thank you for kind word, I We hope you have settled into your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.