Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on The Trusted Agent
All 8 offices
14
Reviews on Trustpilot
All 8 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
FacebookRented with them years ago always unhelpful and nothing ever get sorted but I should thank them as it pushed me to buy my own house, avoiding any being sold by them of course
Sorry you feel you did not receive a good service with Dawsons. Whilst we always strive to offer the best service possible, we do appreciate sometimes circumstances of a transaction do not work in everyone’s favour. We would like to fully understand t…See more
5/5
FacebookEmma and the team in the Mumbles branch have been nothing short of fantastic in the sale of our house. It’s been a complex process at times, but they’ve handled it all for us and taken all the stress away from us. They’re so professional, other agents I’ve dealt with aren’t in the same league. We can’t thank you enough!
Thank you so much Sophie for your kind words, hopefully our paths will cross again during your property journey ??
5/5
GoogleDealt with Jonathan Richmond and Chrystal Patel who were very helpful throughout the process of the end of my tenancy. Would highly recommend.
5/5
GoogleVery professional, always have the right person for the right job. I dealt with Sharron, Kimberley and Kay on different things, and all three were on the ball and had everything sorted quickly and simply. Made my life a lot easier.
5/5
GoogleA really professional service from Kay and Kimberley. It was a very quick turnaround from getting the property on the market to finding a tenant. I would highly recommend both Kay and Kimberley to other landlords.
5/5
GoogleVery professional, always have the right person for the right job. I dealt with Sharron, Kimberley and Kay on different things, and all three were on the ball and had everything sorted quickly and simply. Made my life a lot easier.
5/5
GoogleA really professional service from Kay and Kimberley. It was a very quick turnaround from getting the property on the market to finding a tenant. I would highly recommend both Kay and Kimberley to other landlords.
1/5
GoogleRating only, no written review.
1/5
GoogleShocking they don't chase thing up for you and never open on time go somewhere else
5/5
GoogleRating only, no written review.
5/5
GoogleAngie Cooney very helpful. Good company I've sold and bought a few houses with c residential.
Thanks for the review Dee - hope all goes well xx
5/5
GoogleVery professional estate agents. Always willing to help, regardless which end of the chain you are. Can actually see the smile through the phone!! Thankyou
Morning Stephen - thank you for that review. Kind Regards all the team at C res x
5/5
GoogleOur sale was not straightforward but with the reassurances and intervention from the staff we got there in the end. We are extremely appreciative of the work they put in, unfortunately we can't say the same for the acting Solicitors!
Thank you for so much for the review ….hopefully you can all move on now
5/5
GoogleHelped me . with every aspect of me selling and buying my new property
5/5
GoogleVery friendly staff 🙂 …
5/5
GoogleVery friendly staff 🙂
5/5
GoogleVery friendly staff 🙂 …
3/5
GoogleWe were looking for commercial property, we emailed then few times regards few property and nobody came back to us. We decide to go to the office to speak with somebody (We had to drive about an hour because we not local) when we arrived to the office, lady said there is nobody in the office who deals with commercial and best thing is emailed them. I got the business card and personalised email. I have emailed and got some response.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAngie real helpful in buying or selling your home most choice in area to buy and best place to sell also would definite recommend All staff real helpful and friendly would not go any where else 5 stars
Thanks Paul hope you remain happy in your home - Angi
5/5
GoogleCoundnt thank all The sales Team enough me & husband wasn't looking forward to selling his mum & dad s house x but Ang & her team were very under standing x we coundnt believe how many viewings & offers we had in the first week x from the sale to completion they have kept us informed all the way & made parting with no 35 much easier so a huge thankyou to everyone x
Thank you for the review. An absolute pleasure and the young couple who have bought it I'm sure will make many happy memories xx
5/5
The Trusted AgentBrilliant team work,sold my property in 9 days!
The team are friendly, helpful and work together well as a team.. I found them very professional and good communicators making my sale straightforward and as stress free as possible. Thank you very much. Excellent service
5/5
GoogleVery friendly staff 🙂 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
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