Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers147 reviews

4.9 / 5 We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...HELEN, 28 November 2017Read all 147 from sellers

Buyers94 reviews

4.9 / 5 We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Jenni, 12 October 2017Read all 94 from buyers

Landlords33 reviews

4.9 / 5 All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Andrew, 12 October 2015Read all 33 from landlords

Tenants35 reviews

4.9 / 5 Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Matthew, 12 March 2018Read all 35 from tenants

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

5/5

Google

Super friendly and helpful team at Sketty. Always do what they say they will do and have kept me updated and informed at every step. Thank you.

Rachel · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Dear Rachel Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we are so happy to know that you are satisfied with the outcome! Thank you for the review - the team is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Sharon and the Sketty team

5/5

Google

I would highly recommend selling with Dawsons. Alison was highly professional, friendly, helpful and knowledgeable.

Andrea · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Andrea Thank you very much for the review and kind words, we are thrilled that you were happy with the service. We thoroughly enjoyed working with you and hope to see you in the future! Best wishes Sharon and the Sketty team

5/5

Google

Excellent customer service at the Sketty office. Alison Williams provided me with really good advice about local properties. Very friendly and knowledgeable.

Beth · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Beth Thank you for taking the time to post a 5 star review and provide such positive … More

5/5

Google

Alison was a pleasure to work with and clearly knows her stuff. I would definitely use Dawsons again and can’t recommend them enough.

Alysha · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Hi Alysha Thank you very much for the glowing review and feedback for Alison. We have thoroughly enjoyed working with you and please do not hesitate to contact us if we can help in the future. We hope to see you soon! Sharon and the Sketty team

5/5

Google

A huge thank you to the team at Dawsons Sketty for all their help with our property search. In particular, a huge thank you to Sharon for her friendly and professional approach. We would recommend Dawsons without hesitation!

Jaclyn · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good afternoon Jaclyn Many thanks for your 5 star review, we are thrilled to have been able to work with you in your property search. Please do not hesitate to contact us if we can be of further assistance and we hope to see you soon! All the very best Sharon and the Sketty team

5/5

Google

Thank you Gemma Burgin…Amazing customer service and support very easy to talk too and so very helpful

Johnathan · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Hello Mr Evans The team are so grateful for the glowing review for Gemma Burgin and 5 star … More

5/5

Google

A massive thanks to the team, in particular Alison, who was a fantastic help throughout our purchase. Would strongly recommend!

Scott · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Hello Scott Thank you for taking the time out of your busy day to post a review for the team … More

5/5

Google

Alison was very helpful with the whole process of choosing our home. Communication and responding to questions was spot! Highly recommend!

Thomas · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Thomas We are so pleased to hear that you are satisfied with the customer service and … More

5/5

Google

5 star customer service can’t thank Gemma burgin enough

Brandon · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Dear Brandon It has been absolutely fantastic working with you and we are thrilled that you … More

5/5

Google

Simply superb customer service from the lovely young lady Gemma Burgin, understanding, patient, professional, honest and friendly. 12 out 10 would recommend.

Brad · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Brad Thank you for your feedback for Gemma Burgin, our Property Sales Consultant. We … More

5/5

Google

Andrea provided excellent service throughout.

Jordan · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Jordan Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More

5/5

Google

The team in Dawsons Morriston has been fantastic - with special thanks to Andrea for all her help

Anne · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Hello Anne Thank you very much for the review and feedback for Andrea Devoy, our Senior … More

5/5

Google

First class service, Andrea was excellent and especially understanding of our specific needs. Thank you so much for your help and understanding.

Huw · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Hello Mr Roberts Many thanks for your 5 star review and positive feedback for Andrea, our Senior … More

5/5

Google

The staff at Dawsons Morriston have been really excellent in the way they have dealt with the sale of this property. Andrea has been first class throughout

Neil · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Mr Jones Thank you for the review - we always really do appreciate them! We are so happy … More

5/5

Google

I have found Dawsons in both Swansea and Morriston to be very helpful and professional. I wouldn't hesitate to use them again.

James · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Hello James It has been such a pleasure working with you! We always aim to deliver a … More

5/5

Google

Andrea was very helpful, as were the other staff at Morriston. They ensured that the sale was completed without any problems from Dawson's.

Andrew · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Mr Grist It has been a pleasure working with you! We always aim to deliver a positive … More

5/5

Google

Every member of staff from Dawsons has been fantastic through the sale process. They couldn’t do enough, professional, responsive and always there to support. I would highly recommend 5 star service!

Ffion · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Hello Ffion It has been a pleasure working with you and we appreciate you taking the time … More

5/5

Google

Rating only, no written review.

Mikey · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Dear Mikey It has been fantastic working with you during the property transaction, and we … More

1/5

Google

Best avoided

Flock · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Thank you for taking the time to post a review. However, we are unable to locate … More

5/5

Google

Stephanie at Dawsons Morriston has been very supportive throughout the process of buying our first home so far. She’s been very helpful and her customer service has been wonderful. She’s helped to make our experience as less stressful as possible and we’ve really appreciated her kindness and support.

Daniella · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Dear Daniella Thank you for your review, it means such a great deal to the team! It has been a … More

5/5

Google

We sold our house with Dawsons, in morriston. From beginning to end they were amazing, especially Stephanie who went above and beyond to get the sale of the house through. Very pleased with the service that they provided.

Daral · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Good afternoon Daral We are so pleased to hear that you are satisfied with the customer service and … More

5/5

Google

Andrea and the team at Dawsons Morriston have been excellent and their great communication especially appreciated.

Chris · 24 March 2023 · Dawsons Morriston Sales

Agent replied

Dear Christine Thank you for your review, it means such a great deal to the team! It has been a … More

5/5

Google

Would like to thank all the team at dawsons for all their help during the sale of the house, very friendly and always had time to talk. Would definitely recommend using dawsons.

Paul · 24 March 2023 · Dawsons Morriston Sales

Agent replied · 29 July 2023

Hi Paul It has been a real pleasure working with you and we really appreciate the review … More

5/5

Google

Excellent customer service, Andrea and the rest of team can't do enough to help. I'd highly recommend if your looking to sell or buy.

Huw · 24 March 2023 · Dawsons Morriston Sales

Agent replied · 29 July 2023

Good morning Mr Brown We are so pleased to hear that you are satisfied with the customer service! It … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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