Trusted Agent profile · Swansea

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Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more

4.7

★★★★★ Excellent

2,299 reviews across 11 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

1,925

Reviews on Google

All 11 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

allAgents logo

2

Reviews on allAgents

All 11 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,924 reviews on Google only. Show every review

5/5

Google

Excellent service, maintenance, and support, from all staff, for over 15 years, especially Kelly and Lawrence, who are both, approachable, and professional, dealing promptly with any queries, or concerns we have had. Would definitely recommend Dawsons.

Stephen · 13 May 2023 · Dawsons Swansea Sales

Agent replied · 29 April 2023

Hello Stephen Thank you so much for taking the time to leave us with such a lovely review for the team in Swansea, We are so pleased that you would recommend us as an agent to others. We will be sure to pass your kind words on to the team and to Kelly and Laurence who will be delighted to have received such a wonderful 5-star review. Thank you once again for taking the time Kind Regards Jade and the team at Swansea Lettings

5/5

Google

Had a wonderful viewing with Tasmyn yesterday. She was polite, professional and had a great deal of knowledge on the property, answering all of our questions. We look forward to speaking with her again soon.

Cat · 13 May 2023 · Dawsons Swansea Sales

Agent replied · 29 April 2023

Hi Cat Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Tasmyn. It is great to receive such lovely comments for our teams and this will mean a great deal to Tasmyn. We are so pleased that all of your questions were answered and if you should have any more please do not hesitate to get in touch with ourselves. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.

5/5

Google

Most friendly, responsive and best Estate Agents in Swansea, brilliant people in each location

Rebecca · 13 May 2023 · Dawsons Swansea Sales

Agent replied · 7 April 2023

Thank you for your kind review Rebecca! We really appreciate you taking the time to leave us this lovely 5-star review! Thank you once again, Jade & the team in Swansea Lettings.

3/5

Google

Rating only, no written review.

Krishna · 13 May 2023 · Dawsons Swansea Sales

Agent replied

Hi Krishna, Thank you for taking the time to leave us with a starred review, we do appreciate any feedback you can offer If you would like to provide any additional comments please feel free to email us on info@dawsonsproperty.co.uk, once again thank you for taking the time to rate us. Jade & Team at Swansea Lettings.

1/5

Google

Best avoided

Flock · 13 May 2023 · Dawsons Swansea Sales

Agent replied

Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager

1/5

Google

Rating only, no written review.

Suleman · 13 May 2023 · Dawsons Swansea Sales

Agent replied

Good Morning Thank you for taking the time to provide us with your review recently. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there are occasions when even 5* agencies are unable to meet customer needs and expectations. With our wealth of staff and the experience they bring we feel we are well placed to provide the best possible customer experience, and would really appreciate you providing us a little more insight into the reasoning for the 1* review you have provided, you can do this by either calling the branch to speak with Jade/Laurence directly on 01792 301000 or email myself at info@dawsonsproperty.co.uk. By providing this information it can assist us in ensuring further customers do not have the same experience. Thanks again from all of us at 'Team Dawsons' Kind regards Naomi (Marketing) on behalf of Jade Kennedy the team at Swansea Lettings.

5/5

Google

Dawsons found me a house after I had been looking for a long time, I felt like they were really trying to help me. I put in an offer without even seeing the house because I was desperate! And was very happy with the house and the service all the way through.

Marion · 13 May 2023 · Dawsons Swansea Sales

Agent replied

Dear Marion Many thanks for your 5 star review and positive feedback for the team. We know how difficult the experience can be so we aim to deliver nothing but exceptional customer service to all our clients. We are so pleased that you were happy with our service! Please do not hesitate to contact us if we can be of further assistance Best wishes Kerry & the Swansea team

5/5

Google

I’m so impressed with the way our enquiry was dealt with when we were looking for our house. Ashley who was looking after us was absolutely amazing when dealing with my many questions and nothing seemed to much trouble. She made it out like she knew us every time we called and was always so personable. Highly recommend Ashley and the team!

Claire · 12 May 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Thank you so much for taking the time to provide such a detailed 5* review for Ashley and our team here in Mumbles lettings. Its great to hear you were so impressed with our services. We pride ourselves in our personalability so to hear this in client feedback really does reiterate to the team they are doing a great job day in day out. Thanks again. Kind Regards Kristian and the team in Mumbles Lettings.

5/5

Google

Ashley has been so helpful in finding my new home. She kept in regular contact and updated me on potential properties. Throughout the process she has communicated clearly and been super helpful & friendly. Ashley has made the whole process an absolute joy. Dawsons, Mumbles are the only agency I'd recommend if you are looking for property on the Gower.

Samm · 12 May 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hello Samm Thank you so much for taking the time to leave Ashley a 5-star review and some really kind words we really appreciate your feedback and will be sure to pass it on to her. We are really pleased that we were able to assist you in finding your new home and that you would recommend us to others, Thank you once again, Kind Regards, Kristian and the team at Mumbles Lettings

1/5

Google

Best avoided

Flock · 12 April 2023 · Dawsons Killay Sales

Agent replied · 6 February 2024

Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager

5/5

Google

Fantastic from start to finish of our sale. Thank you!

Helen · 12 April 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hi Helen Thank you for the review - the team are very appreciative of your kind words. We work tirelessly to maintain our reputation of getting results for our clients and we couple this with always striving to offer outstanding customer service. Please do not hesitate to pop into branch or call us if we can help with anything further at this stage. Best Wishes Emma and the Mumbles Sales Team

5/5

Google

Ashley was a pleasure to deal with. She kept us well informed throughout the process and quickly helped with any (of the many!!) questions I had! Friendly and efficient service from beginning to end.

Abby · 12 April 2023 · Dawsons Mumbles Sales & Lettings

Agent replied · 6 February 2024

Hello Abby, Thank you so much for taking the time to leave us this lovely review for Ashley. We are so pleased that we were able to answer your questions and provide a 5-star service. We are always on hand to assist should you need us in the future, please dont hesitate to get in touch with us or pop into the branch. We will be sure to pass your fantastic feedback on to Ashley who will be so pleased with your kind words. Many thanks once again, Kind Regards Kristian and the team at Mumbles Lettings

4/5

Google

Rating only, no written review.

Leah · 7 April 2023 · Dawsons Gorseinon Sales

Agent replied · 6 July 2023

Hi Leah Thank you for taking the time to post a star rating and we have thoroughly enjoyed working with you! Please do not hesitate to contact us if we can help with anything further at this stage or if you would like to offer further feedback, please email cat.sollis@dawsonsproperty.co.uk. We hope to see you soon, Kind Regards, Matt and the Gorseinon team

5/5

Google

Thanks to all the team at Dawsons especially Aled for being so friendly helpful and professional and for making what should've been a stressful time a lot easier to get through.

Laurence · 24 March 2023 · Dawsons Morriston Lettings

Agent replied · 24 August 2024

Hello Laurence, Thank you so much for taking the time to leave such kind words and five stars … More

5/5

Google

Many, many thanks to Aled Williams for supporting us with our recent move. Excellent service would highly recommend! We are settled and very happy.

Andrea · 24 March 2023 · Dawsons Morriston Lettings

Agent replied · 24 August 2024

Good Afternoon Andrea Thank you for taking the time to leave us a five star review. We are delighted … More

5/5

Google

Rating only, no written review.

Tim · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 24 August 2024

Dear Timothy Many thanks for creating a review - we are thrilled that you are happy with the … More

5/5

Google

Lovely crew there helped a really complicated chain (along with their transistion team). Allison, Levi and team are super helpful and really know their stuff. Thanks guys !

Mark · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Dear Mark Thank you very much for taking the time to complete a review and provide … More

5/5

Google

We would highly recommend selling with Dawsons. Sharon and the team are highly professional, friendly and helpful. Communication is excellent. Thanks all for sorting us out!

Rob · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Mr Jones Thank you for your review and we are so pleased that you are happy with the end … More

5/5

Google

My experience with Dawson’s is limited but I have recently spoken and met with Gemma from the sketty branch who was very helpful both in person and over the phone. I would definitely recommend using them with confidence.

Ceri · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Ceri Thank you for your review and we are so pleased that you are happy with the … More

5/5

Google

Lovely and friendly service when selling our house. Dawsons Sketty were very helpful and knowledgeable and their organisation was great. We would recommend them if you are looking to sell your house. Many thanks.

Katie · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good afternoon Kat Exceptional customer service really is what we pride ourselves on. We know how … More

5/5

Google

Bought recently my house via Dawson's kept me updated throughout.Recommended

Roy · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Mr Wilmot Thank you for your review and we are so pleased that you are happy with our service! It has been a pleasure to deal with you and we hope to help you again in the future. All the very best Sharon and the Sketty team

5/5

Google

If you want your property sold in a professional manner, you don't need to go to any company other than Dawsons, in my case, the Sketty branch. I am not going to single out any one person, they are all a delight to talk to, professional, knowledgeable, polite and nothing is too much bother. Well done Sketty Dawsons.

John · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Mr Hennah Thank you for your review and we are so pleased that you are happy with our … More

4/5

Google

Rating only, no written review.

Manuela · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good morning Manuela Thank you for your review and we are so pleased that you are happy with our service! Please do not hesitate to contact us if you wish to share further feedback, or if we can help you further in your plans. Kindest regards Sharon and the Sketty team

5/5

Google

Highly professional service from Alison in the Sketty branch, couldn’t be more helpful, would 100% recommend and use again in the future

Scott · 24 March 2023 · Dawsons Sketty Sales

Agent replied · 6 February 2024

Good afternoon Scott It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. We always aim to deliver a positive customer experience, get fast results and we love what we do! Please do not hesitate to contact us if we can help with anything in the meantime. Kindest Regards, Sharon and the Sketty team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Dawsons is among the RAN Awards 2025 winners.

RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.

RAN Awards by year, 2017 to 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

Dawsons is among The Negotiator Awards 2025 winners.

Source: The Negotiator Awards 2025 winners and runners-up, as published.

EA Masters

Dawsons is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: Lettings Agency of the Year Awards

Lettings Agency of the Year Awards

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

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Questions about Dawsons

Which Dawsons office has the most reviews?

Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The 11 Dawsons offices, by town:

What do sellers say about Dawsons?

147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.

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