Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleVery easy to deal with and fast in responding to and dealing with any issues and queries. Kelly, in particular, has been very helpful. Always friendly and professional.
Hi Kayleigh Firstly, thank you so much for taking the time to leave this lovely 5-Star … More
5/5
GoogleExcellent service, maintenance, and support, from all staff, for over 15 years, especially Kelly and Lawrence, who are both, approachable, and professional, dealing promptly with any queries, or concerns we have had. Would definitely recommend Dawsons.
Hello Stephen Thank you so much for taking the time to leave us with such a lovely review for … More
5/5
GoogleDawsons found me a house after I had been looking for a long time, I felt like they were really trying to help me. I put in an offer without even seeing the house because I was desperate! And was very happy with the house and the service all the way through.
Dear Marion Many thanks for your 5 star review and positive feedback for the team. We know … More
5/5
GoogleHad a wonderful viewing with Tasmyn yesterday. She was polite, professional and had a great deal of knowledge on the property, answering all of our questions. We look forward to speaking with her again soon.
Hi Cat Firstly, thank you so much for taking the time to leave this lovely 5-Star … More
5/5
GoogleDawsons let out and manage a number of properties for us. They are professional and easy to deal with. They are easily contactable and have dealt effectivley with all the property maintenace issues and repairs. Their tennant finding service and back ground checks have been very thorough and we have not had a missed rent payment.
Good Afternoon Dr T Thank you for taking the time to leave this wonderful five star review for our … More
4/5
GoogleRating only, no written review.
Hi Leah Thank you for taking the time to post a star rating and we have thoroughly … More
5/5
GoogleRating only, no written review.
Dear Andrea Thank you for taking the time to leave a star rating and we hope to see you in … More
5/5
GoogleAmazing people, amazing communication, love the whole experience 😊 …
Hi Natasha Many thanks for your 5 star review and positive feedback for the team! We are … More
4/5
GoogleEnjoyed looking around and I felt comfortable doing so. M
Good morning Monica Thank you for taking the time to post a review for the team. At Dawsons, we work … More
5/5
GoogleExtremely friendly and helpful! Nothing but great things to say about Owen Davies and Zia Hart as they gave excellent recommendations and advice.
Good morning Sarah Many thanks for your 5 star review and positive feedback for Owen and Zia, the … More
5/5
GoogleHappy with service given by Sarah, always going the extra mile, and communication is really fast, thank you for making buying a home easier :)
Good morning Kia It has been a pleasure working with you! We always aim to deliver a positive … More
4/5
GoogleNice viewing. Owen informed us well about the community. We got more than enough time to look around. Owen was well informed about all the details of the house.
Good morning Mr Van Doorn Thank you for your review and we are so pleased that you enjoyed your viewing. … More
5/5
GoogleI am selling my property though Dawsons Gorseinon branch. I am impressed by the service provided by all the team. Special mention to Sarah Hewitt who is not only a model of efficiency but takes a real and caring interest in her clients.
Good morning Chris Thank you so much for the 5* Review- they mean so much to us! … More
4/5
GoogleOwen has been very friendly and helpful. He was also very knowledgeable about the property, and listened to my requirements. I would definitely recommend arranging a viewing with him.
Hi Sarah Exceptional customer service really is what we pride ourselves on and we are so … More
5/5
GoogleGeorgia Ridd at Gorseinon took the initiative to show me a property just from me viewing another house that I didn't like. She was great on both viewings very professional and very mature which isn't often seen. This resulted in me purchasing the 2nd property and I have just completed. Thanks Georgia you were great 😁 …
Good morning Sue We are thrilled to have had the opportunity to work with you as we just love … More
5/5
GoogleHaving dealt with dawsons in Gorseinon . We found them exceptional. They were very helpful throughout the process and selina who was dealing with the sale, was fabulous. I would highly recommend using dawsons estate agents. Thank you very much.
Hello Beverley It has been fantastic working with you during the property transaction, and we … More
5/5
GoogleWe have just put our house on the market with Dawsons, Gorseinon. Within a day we have already accepted an offer. The whole team have been very helpful, supportive and knowledgeable. We cannot recommend them enough.
Good afternoon Dean Thank you for your review, it means such a great deal to the team! We take huge … More
5/5
GoogleFabulous service from Sarah Hewitt. As a first time buyer, having a stress free experience was really important to me. Sarah was great and everything went through quickly and smoothly from start to finish. Thanks so much!
Good afternoon Emma We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleSarah, Georgia and Zia have been excellent in helping us find our first home. We never waited long for responses to calls or emails and we’re grateful for the information and advice received and also recommendations for suitable properties. I would recommend Dawsons Gorseinon to all my friends and family.
Good afternoon Rebecca Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleRating only, no written review.
Good morning Thank you for your 5* review for our team here in Swansea lettings. If you would like to give any further information to support your review please kindly email info@dawsonsproperty.co.uk. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleGreat service, very good professionals ! Reliable, helpfull and very fast !!!
Thank you so much for taking the time to provide such a positive 5* review for our team here in Swansea lettings. Its great to hear you felt our service professional, reliable, fast and helpful, this will no doubt assist clients of the future in choosing our services too. Thanks again. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleKelly Winter-Christmas is an asset to Dawson’s. She is always friendly and knowledgeable.
Hi Sara Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
5/5
GoogleDawsons let out and manage a number of properties for us. They are professional and easy to deal with. They are easily contactable and have dealt effectivley with all the property maintenace issues and repairs. Their tennant finding service and back ground checks have been very thorough and we have not had a missed rent payment.
Good Afternoon Dr T Thank you for taking the time to leave this wonderful five star review for our team at Swansea lettings, we do work hard to provide an excellent service to tenants and landlords alike and therefore are delighted that you feel this way. Again thank you for taking the time to leave us a review. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleVery easy to deal with and fast in responding to and dealing with any issues and queries. Kelly, in particular, has been very helpful. Always friendly and professional.
Hi Kayleigh Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this in a professional, friendly manner. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
