Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleBy far the best estate agent I have dealt with. I changed my mind about selling as it turned out to feel like a bigger decision than I originally thought. They did everything they could to help me, and did find me a buyer. I was really sorry things didn't work out. All the staff at the Clitheroe branch were very hot on everything, very good at communicating, staying in touch and explaining things I had no idea about. All in all a very professional, very kind and supportive team
5/5
GoogleI had a fantastic selling experience with mortimers ,great communication, great price regarding the selling fee ,the whole service was faultless, special mention to Geraldine whose communication and guidance was second to none
5/5
GoogleMany thanks to Edward Snowden and Geraldine O'Rourke for all their help in selling our parents home. Completely professional and caring and going the extra mile to help us on the journey to completion.
5/5
GoogleOur agent,Amber, has been amazing throughout the processes. She kept us informed at all times and responded to any queries very quickly. By far Amber was the best estate agent we dealt with.
2/5
GoogleOnly 2 properties to rent shown ? Surely must be more than that . Not enough rentals !
5/5
GoogleGeraldine O’Rourke from Mortimors Clitheroe provided us with excellent help and advice in the recent sale of our property. She was professional at all times and kept us informed every step of the way. Highly recommended thank you .
5/5
GoogleThe very first time I met Jen to view a house, I told her about predicament and she immediately recognised my needs and did all she could to assist me. Although it took a while due to a few circumstances, I waited patiently and now I'm living in a 2 bed flat and you can't imagine the peace and joy I have. Thank you so much Jen and your team. Dawsons all the way!!❤️
Good Afternoon Thank you so much for taking the time to leave this lovely review for our Llanelli office, and in particular Jen, we pride ourselves on delivering an excellent customer services and experience and are delighted to read that we were able to assist you with your property move and in turn this has been able to provide you with peace and joy. We will be sure to pass your kind words on to Jen who will be so happy to have received this lovely five starred review. If we can be any further assistance please dont hesitate to get in touch with us or call into the office at any time. Many thanks once again. Kind Regards Sam and the team at Llanelli Lettings
5/5
GoogleSwift and no fuss transaction in selling our house through Dawsons in Gorseinon. Sara hewwit communication was Excellent very nice and clear photos and video taken by the photographer. in all a great experience.
Dear Sian It is wonderful to hear such positive feedback for Sarah and the sales team - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Matt and the Gorseinon team
5/5
GoogleRating only, no written review.
Good afternoon Jarren Thank you for providing a star rating for our sales team. We have thoroughly enjoying working with you and please do not hesitate to contact us if we can help with your plans in the future. All the very best, Stephanie and the Morriston team
5/5
GoogleEveryone at Dawson's have been a pleasure to meet and talk with. Especially Owen, Sarah and David. Helping throughout the process with viewing's, mortgage and legal advice all done with a friendly smile too. I would highly recommend Dawson's if your looking to buy, sell or just need general advice. Thank you all.
Good afternoon K D It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process. Thank you for putting your trust in us as your local agent and for taking the time to write a review for the team. Kindest regards Matt and the Gorseinon team
3/5
GoogleRating only, no written review.
Good afternoon Julian Thank you for taking the time to complete a review for our Llanelli branch. … More
5/5
GoogleI highly recommend the Dawsons branch in Llanelli. They are all extremely professional, the photos and brochure are outstanding. Leah has been brilliant throughout keeping us up to date with viewings, offers and feedback on our property as well as sending properties she thinks we might be interested in.
Hi Robert Thank you for taking the time to write such a glowing review and we really … More
5/5
GoogleGraat Agency Helpful and Nice people
Hello Lukasz We are thrilled that you are happy with the service we provided as we put … More
5/5
GoogleGreat team so helpful nothing is to much trouble for them would definitely use again in the future
Good afternoon Tony Thank you for your kind review and 5 stars - we are so pleased that you are … More
5/5
GoogleA massive help, as myself and my family relocate to South Wales. Leah has kept us informed every step of the way, thanks to all at Dawsons Llanelli
Dear Simon We thoroughly enjoying working with you and sharing your experience. We know how … More
5/5
GoogleHad a great experience buying my first home with Dawsons- everyone there is so friendly and helpful and always got back to me incredibly quickly. I would recommend them to anyone.
Good afternoon Amy You have been an absolute pleasure to work with and we are so pleased we are … More
5/5
GoogleI was apprehensive about putting my house on the market and Mel put my mind at ease. She didn't make me feel that any question I asked was stupid and she was very supportive. I would recommend Dawsons Llanelli if you are looking to sell your home.
Good morning Anna Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleDawson are the best estate agent that we have used, very friendly and professional. They go above and beyond. I would use them again without any hesitation. Well done to your team Dawsons
Dear Jo I'm really glad to see you felt so happy with the service you had from the team … More
5/5
GoogleDawsons Llanelli made sure people were shown my flat even though it was priced at the lower end of the market. I was very impressed with the regular sales progress reports. The dedicated department is a very good idea.
Good afternoon Lucky Thank you so much for the 5* Review and such positive feedback for our Llanelli … More
5/5
GoogleSold our house through Dawsons Llanelli branch. Fantastic service from start to finish, great communication. Melanie and Lorraine are both fantastic.
Dear Gurdip Many thanks for your 5 star review and positive feedback for the team. We know … More
5/5
GoogleI highly recommend the Dawsons branch in Llanelli. They are all extremely professional, the photos and brochure are outstanding. Leah & Mel have been brilliant throughout keeping us up to date with viewings, offers and feedback on our property. Sold on the first day of viewings!
Hello Wesley We are thrilled that you are happy with the service we provided as we put … More
5/5
GoogleAbsolute fab team at Dawson's in Morriston. Very prompt with replies and kept us updated throughout. Andrea was extremely helpful and always responded. Amanda was very helpful and helped chase things up. Thanks all ⭐⭐⭐⭐⭐
Dear Ffion Many thanks for taking the time to write a review with such positive feedback … More
5/5
GoogleFantastic service from the team at Morriston, achieved us an offer above asking price very early on and dealt with everything quickly and efficiently.
Hi Becca It was our absolute pleasure to help you with selling your home and so pleased … More
5/5
GoogleRating only, no written review.
Hello Chris Many thanks for taking the time to create a 5 star review for us! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
