Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleMyself and my brother David can’t thank Andrea enough for helping us sell our fathers house, as you can imagine this was a very emotional time for us as a family. Andrea took the above into account and handled our situation with delicacy …
Good afternoon Rhian Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleThank you to everyone at Dawsons, Morriston, who has been involved in my house sale: a very professional, competent and knowledgeable team working to the best of their ability for their clients - George, Andrea, Amanda, Rebecca - who are …
Hello Christine Thank you for such a glowing 5* Review! We are always so pleased to hear when … More
5/5
GoogleWe are currently in the process of selling our late brother's property. We chose Dawsons Morriston as this was the Estate Agent that my brother had purchased the property through. …
Good morning Mr Martin Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleWell what can I say I've been looking for a house for nearly 2 years I've gone through loads of different estate agents but I can tell you one thing no one compares to Dawsons. I've always appreciated the company even before ever thinking …
Hello Jordan It has been a pleasure working with you and we appreciate you taking the time … More
5/5
GoogleGot a buyer on the first day of viewings, who then pulled out half way through the sale after the mini-budget debacle. Secured quite a few viewings when it went back on the market and again got a number of good offers. We're very happy to …
Dear Mr Thomas Thank you very much for taking the time to complete a review and provide … More
5/5
GoogleAndrea at Dawsons has been a pleasure to deal with, she has been very efficient and quick in dealing with any issues that have arisen through the process of purchasing a property. She has kept me updated throughout the process and explained …
Good morning Lauren Thank you for your review and we are so pleased that you are happy with service. … More
5/5
GoogleAmazing service from for sale to sold. Friendly staff. Really informative and couldn’t do enough. Professional photographs that were absolutely beautiful! Andrea, who took care of my property sale was outstanding! Her knowledge and …
Good morning Claire It has been fantastic working with you during the property transaction, and we … More
5/5
GoogleFantastic experience of selling a house through Andrea at Dawsons Morriston, quick to find a buyer through their contacts, efficient at showing the house, and I was impressed at how they kept me up to date with every step of the process. …
Dear Piers It is wonderful to hear such positive feedback for Andrea and the sales team - … More
5/5
GoogleThe service from Stephanie and her team at Dawsons Morriston has been wonderful. Stephanie showed kindness, understanding and was keen to help in anyway she …
Good afternoon Jess We are always so pleased to read such lovely comments and it has been a real … More
3/5
GoogleWebsite hard to navigate for correct search options
Hello Kerry Thank you for taking the time to leave this review in regards our website, we are constantly looking to improve our web usability and therefore if you would like to provide some more details to info@dawsonsproperty.co.uk we can look this particular issue. Many Thanks indeed Kate Phillips IT & Process Co-ordinator
5/5
GoogleExcellent service, friendly staff, very happy with the team in general. Tasmyn is fantastic.
Good Afternoon, Thank you so much for taking the time to leave this lovely 5-star review for our lettings team in the Swansea , Walter Road office. We work hard to deliver a great customer experience and service and so we are delighted that you found this to be the case. Your kind words will be passed on to Tasmyn and the rest of the team Many thanks once again Kind Regards Laurence & the team at Swansea Lettings.
5/5
GoogleEnjoyed every bit of my tenancy and Adam was quick to help whenever we needed a fix in the house.
What we are here for! Thanks for the review😊 …
5/5
GoogleHighly recommend ManningStainton and Louis Craggs for any property management needs in Leeds. Great service and attention is always provided!
Hi Luke, thanks for a great 5* review, I'll be sure to pass this onto Louis for you.
5/5
Google5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful. Thank you R, J & O
Hi Julie, thanks so much for your 5* review! We are happy that you had such a positive experience with Suzanne🙌 …
5/5
GoogleWe have found Adam and the team at Manning Staintons Letting department extremely helpful and efficient especially most recently when dealing with a problem with our boiler. They contacted the engineers who attended within 30 minutes and resolved the issue. Great service.
Happy to hear you are pleased with our service - best wishes😊 …
5/5
GoogleFrom searching for a letting agent to advertising my property and finding the perfect match, Dawson’s letting team have really excelled. They took the anxiety away from renting, many thanks
Hi Pete Thank you so very much for taking the time to leave this review for our Llanelli lettings team, we are delighted that you are happy with the service from the team and feel that we helped find the perfect match for you and make it a smooth process. We do work hard to deliver a great customer experience and service and so your kind words will mean a great deal team. Best wishes, Aimee and the Llanelli lettings team
5/5
GoogleJust got the keys to our first rental property, Catherine Downs liaised with us while we were going through the application and referencing she has been really helpful with answering all our questions and providing information, super polite and cheery when we spoke on the phone and in person when we collected our keys. Always quick to respond via email too! Thanks Catherine, much appreciated!
5/5
Google5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful. Thank you R, J & O
Hi Julie, thanks so much for your 5* review! We are happy that you had such a positive experience with Suzanne🙌 …
5/5
GoogleWe have found Adam and the team at Manning Staintons Letting department extremely helpful and efficient especially most recently when dealing with a problem with our boiler. They contacted the engineers who attended within 30 minutes and resolved the issue. Great service.
Happy to hear you are pleased with our service - best wishes😊 …
5/5
GoogleHelpful staff and efficient sale.
Good afternoon Abigail Many thanks for your 5 star review, we are thrilled to have been able to work … More
5/5
GoogleGreat support. Very timely and personable.
Hello Mr Townsend We are thrilled that you are happy with the service we provided as we put … More
4/5
GoogleEveryone at Dawsons Mumbles was extremely helpful and professional and went above and beyond the call of duty.
Hello Mr Williams Thank you very much for the review and kind words, we are thrilled that you were … More
5/5
GoogleCould not speak too highly of the staff. They all acted extremely professionally in a friendly manner throughout the sale of our property.
Good morning Christopher Many thanks for your 5 star review and positive feedback, the team are very … More
5/5
GoogleIf you want to sell your house in this area there is only one place to go-Dawsons. From our first contact with the valuer, who is very knowledgeable to the final completion the whole process was speedily and efficiently handled, thank you
Good morning Mr Buckman Many thanks for your 5 star review and positive feedback, the team feel very … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
