Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleThe very first time I met Jen to view a house, I told her about predicament and she immediately recognised my needs and did all she could to assist me. Although it took a while due to a few circumstances, I waited patiently and now I'm …
Good Afternoon Thank you so much for taking the time to leave this lovely review for our … More
5/5
GoogleThank you Sam and the Lettings Team at Dawsons!! As usual, great and professional service! Really appreciate your local knowledge and all your understanding of law and …
Hi Debbie Firstly, thank you so much for taking the time to leave this lovely 5-Star … More
5/5
GoogleA big thank you to the lettings agents Samatha and Jennifer in Dawsons Llanelli. Being first time landlords they’ve been very supportive and informative especially guiding us through the start of our journey and what we need to have in …
Hello Brooke & Tom Firstly may we thank you for taking the time to provide this lovely 5-Star … More
5/5
GoogleI have used Dawsons in Llanelli to buy and subsequently rent a property in the area and they have been always been eminently professional in all aspects of their business. …
Hello Steve Thank you so much for taking the time to leave this fantastic 5-star Review, we … More
5/5
GoogleI've had some not so positive experiences with Estate Agents but Dawson's couldn't have been more different. They were patient when I needed them to be but incredibly quick and efficient as soon as I was in position to proceed. They …
Hi Victoria Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleI recently viewed a property with Melaine this week. This is my first time buying a property and she was more than helpful and full of information about the property which really put myself at ease. Since having my offer accepted Melaine …
Hi Ellie Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleWe’ve received brilliant customer service from start to finish. They were able to help us find a property so quick and the application process was easy and quick for us. …
Hi Tamzin, Thank you so much for providing this lovely feedback and 5-star review for our … More
5/5
GoogleCan’t Fault my experience with Dawsons! Jen has been amazing, listened to me, and kept me up to date with every step. Considering I’m moving 250 miles away she has made sure the process has been a …
Hello Kiti Firstly thank you so much for taking the time out of your day to leave this … More
5/5
GoogleA huge thank you to the sales team at Dawson's Llanelli who have sold my house within a month of it going on the market. A particular thank you to Mel for her swift response in coming out to value the property, and to Harrison for …
Hi Tracy We are so pleased that you are happy with the service provided by the team here … More
5/5
GoogleHighly recommend Dawsons, Melanie, Lorraine & team have been amazing. Sold my property above asking within a week of it going to market. Communication has been great, they have kept me updated all the way through and …
Good morning At Dawsons, we work tirelessly to maintain our reputation of getting results for … More
5/5
GoogleVery happy with the service of Dawsons, from start to finish. All staff very efficient. Would highly recommend
Thank you so very much for taking the time to leave this five star review for our Morriston Sales office, we are delighted that you would recommend our services. Please do not hesitate to come back to us if there is anything we can assist you with in the future. Kind Regards Stephanie and the team in Morriston Sales
5/5
GoogleSince January of this year, Dawsons have been helping us to find suitable properties - we found our perfect apartment in June and our offer was accepted. The process has taken a long time but we are now the proud possessors of the keys to …
Good morning Caroline Thank you for the review - we always really do appreciate them! We are so happy … More
5/5
GoogleAshley has been so helpful in finding my new home. She kept in regular contact and updated me on potential properties. Throughout the process she has communicated clearly and been super helpful & friendly. Ashley has made the whole process …
Hello Samm Thank you so much for taking the time to leave Ashley a 5-star review and some … More
5/5
GoogleProfessional team at Dawsons very helpful and precise. James has helped me alot whenever I asked for any support he just respond in no time. …
Hi Mohammed, Thank you for your 5-star review, we will be sure to pass your kind words on to … More
5/5
GoogleHome. Thanks to Dawsons we found our home, a perfect place to relax after a day at work. …
Hi Adriano, Thank you so much for taking the time to leave Ashley a 5-star review and some … More
5/5
GoogleFirst contact with Dawson’s was very professional, met Ashley who was friendly and approachable and great knowledge of the local area. I asked many questions which were answered and not pressured to end the meeting, …
Hello Tam, Thank you so much for taking the time to leave us this lovely review for Ashley … More
5/5
GoogleWe have been customers of Dawson's (Mumbles) for over 2 years now and I would like Dawson's and particularly their Lettings Team for making our stay a most pleasant one. Jasmine is always available to take our queries on repairs etc, and …
Hello Melvyn, We are so pleased to receive your wonderful 5-star review, thank you for taking … More
5/5
GoogleBig shout out to Stephanie at the morriston branch when we purchased our property with them. We really appreciate all you did to help us complete on the property. It was a long bumpy process but we got there in the end, thank you for always …
Good afternoon Mr Williams We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleI have to admit that I sometimes feel terrified of agents and Stephanie at Dawsons Morriston completely calmed my nerves. Whether you're a buyer or seller, you can immediately see she has a natural ability to tune into your needs. It has …
Hi Julika Thank you for taking the time out of your busy day to post a review for the … More
5/5
GoogleWords can't describe how much we appreciate everything Dawsons Morriston have done for us selling our property, especially Stephanie. You have truly exceeded our expectations. Through the most stressful times Stephanie has been absolutely …
Good afternoon Lynsey Thank you very much for the glowing review and 5 star rating! … More
5/5
GoogleStephanie was very professional, according to the people in the know this was a difficult purchase and sale. Stephanie stayed with it all the way and certainly went above and beyond to try …
Hello Sybil I'm so pleased that we got there in the end and the results you wanted. It has … More
5/5
GoogleExcellent service with prompt and excellent communication. Very helpful team with plenty of time to answer any questions you may have.. #AndreaMcEvoy, George and team …
Dear Julia It is wonderful to hear such positive feedback for the team - thank you for … More
5/5
GooglePosted on behalf of Hannah Pearce. Where do I start, Stephanie went above and beyond on the sale of my property. It was a very difficult chain and took much longer than it should have due to …
Good morning, Hannah … More
5/5
GoogleWhat an excellent estate agents! We bought our house through Dawsons and were in a very long and complicated chain. Stephanie at Morriston was very attentive and quite frankly organised the …
Hello Ellis It has been a pleasure working with you! We always aim to deliver a positive … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
