Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Showing 1,924 reviews on Google only. Show every review
5/5
GoogleDawson’s we’re brilliant throughout our search for a new home. The staff kept in regular contact to inform us about houses that were within our price range. Andrea was great in helping us find our new home. She was friendly, informative and …
Good morning Mr Lewis Thank you for the feedback. At Dawsons, we work tirelessly to maintain our … More
5/5
GoogleWe want to thank the agent Tasmyn Tudor for being so helpful and professional. She was communicating with us and with a potential landlord to make sure that both parties are on the same page. You can truely rely on her and you won't get disappointed.
Good Afternoon, Thank you so much for leaving this review for our Lettings agent Tasmyn, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
5/5
GoogleBeen a tenant with Dawson's for 4 years now since I was a student, and would recommend them over any other estate agents in Swansea. They're fair with their prices at a time when cost of living is difficult for everyone - the staff at …
Hello Liam Firstly thank you so much for taking the time to leave this lovely 5-star review … More
5/5
GoogleMy partner and I are currently in the process of signing for rental on a lovely flat we were shown last week by Tasmyn! Tasmyn was extremely welcoming at our viewing, with good knowledge of the property and has been so helpful and …
Hello Sky Firstly, thank you so very much for taking the time to leave this lovely 5-star … More
5/5
GoogleI was looking for somewhere to rent in Sketty, Swansea and gave my details to several Estate Agents, because there was not much on offer. Surprisingly quickly the first contact was from Dawsons. I had visited the Mumbles Office and spoke to …
Hi Andy Firstly may I thank you for taking the time to leave this lovely review for our … More
5/5
GoogleDawsons is an extremely professional letting agency, who are usually prompt in returning calls, tending to any issues in the property or conducting inspections. They were very helpful in find the place I live in. Handled all the paper work …
Hi Layesh, Thank you so much for your 5-Star review, we are so pleased that we have been … More
5/5
GoogleI'm posting on behalf of my Dad, Edward Elphick. He says - I had a really positive experience dealing with many different people at Dawsons. There were quite a few hiccups along the way! …
Hello Penelope We are thrilled that Mr Elphick was happy with the service we provided as we put … More
5/5
Googleputting our property on the market after being in our present house of over 17years has been made much easier by speaking with Sarah Hewitt. She has taken us through the process stage by stage, taking as much time as we needed, answering …
Hello Lynda Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleWe had an excellent experience with Dawsons when selling our Gorseinon property with them recently. The team in the Gorseinon branch were extremely proactive and professional throughout, and this helped us to secure a buyer and complete our …
Good afternoon Mathew It has been a pleasure working with you! We always aim to deliver a positive … More
5/5
GoogleI have been helped in the sale of my house by the Gorseinon office, all have been very helpful and pleasant and professional to deal with. However one person in particular has gone over and above in the call of duty, I must mention Sarah wo …
Good afternoon Mr Watkins It has been fantastic working with you during the property transaction, and we … More
5/5
GoogleI'm currently in the middle of a searching for a property and thus far, my dealings with Dawson's and Aysha in particular have been fantastic. The information I've requested has been speedy and accurate, there is advice and experience in …
Dear Rhodri It is wonderful to hear such positive feedback for Aysha and the sales team - … More
4/5
GoogleI rent from Dawsons (Marina office) they are polite, professional and great at communicating with me. …
Good morning Jim, Thank you for your review and we are so pleased that you are happy with the … More
5/5
GoogleI contacted Dawson's to view properties at Swansea Marina and had the pleasure of dealing with Aysha Abbasi in the Marina office. …
Good afternoon Ray Thank you for the review - we always really do appreciate them! We are so happy … More
5/5
GoogleUsed Dawson's estate agents in the marina office after flat sale fell through with another agent. Sales consultant Lisa arranged two viewings within two weeks an offer on the flat was accepted. unfortunately after several months the buyer …
Dear Mr Bolch Thank you very much for the glowing review for Aysha, our Property Sales … More
5/5
GoogleI'm back in the UK visiting my parents who have had multiple dealings with Dawsons Swansea, and I've tagged along a number of times now. They've always been incredibly helpful and approachable. Each time I've joined them for viewings Aysha …
Good afternoon Seb Thank you for such positive feedback for Aysha, our Property Sales Consultant. … More
5/5
GoogleI sold my house through Dawsons Marina office. From the beginning I found the staff, Aysha, Lisa and Kelly, all very professional and easy to communicate with. They always informed me of any viewings or any developments in the sale. They …
Dear Imran It has been a pleasure to work with you and makes us very happy that we we were … More
5/5
GoogleThe Marina office team are definitely knowledgeable of the local housing market. Their expertise and help are second to none. It would be difficult to name a single member of the team because each one is courteous and helpful, prompt to …
Good Afternoon, Thank you for taking the time to leave us this lovely review and to score our … More
5/5
GoogleI had such an incredibly high level of customer service and professionalism from the team at Dawson's. Laura and Alex couldn't do enough for me whilst I was looking for a rental in the marina. Always so friendly and welcoming- lovely to …
Hello Oliver, Firstly, thank you so much for taking the time to leave a 5-star review with … More
5/5
GoogleI have been a tenant with Dawson Marina office for 2 years and I have always received top quality support. They are always available and respond quickly to my requests. Their commitment to resolve any issue is absolutely outstanding. I've …
Hi Simona Thank you so much for taking the time to leave such a lovely review for our … More
5/5
GoogleI was looking for somewhere to rent in Sketty, Swansea and gave my details to several Estate Agents, because there was not much on offer. Surprisingly quickly the first contact was from Dawsons. I had visited the Mumbles Office and spoke to Tara ,as I was told that’s was where the lettings were managed. Kelly at the Walters branch contacted me and I had an opportunity to view a flat with Gethin. Every member of Dawsons staff I had contact with, from Mumbles, the first viewing, to the office based team, were kind and helpful through managing the contracts, finances and the moving in. After I moved in the maintenance team were also extremely helpful. At a difficult time for me Dawsons staff made the whole process much easier than I could have hoped for. Thank you.
Hi Andy Firstly may I thank you for taking the time to leave this lovely review for our lettings teams, we are so pleased that we were able to assist you in finding a property and that the team as a whole were able to make your difficult time easier. If we can be any further assistance, please don't hesitate to get in touch or call into the office. Many thanks once again Kind Regards Laurence and the team at Swansea Lettings.
5/5
GoogleMy partner and I are currently in the process of signing for rental on a lovely flat we were shown last week by Tasmyn! Tasmyn was extremely welcoming at our viewing, with good knowledge of the property and has been so helpful and accommodating in every interaction since! We haven't always had the best service from different letting agents that we've viewed properties with, but Tasmyn has been absolutely wonderful! :)
Hello Sky Firstly, thank you so very much for taking the time to leave this lovely 5-star rating and review for Tasmyn, We are so pleased that we have been able to deliver a better service than that which you have previously received from other agencies, we will be sure to pass your kind words on to Tasmyn who will be so pleased to have received this wonderful review. We hope to continue to assist you though the process of moving and please dont hesitate to get in touch if we can help with anything else along the way and during your time at the property. Thank you once again Kind Regards, Jade and the team at Swansea Lettings
5/5
GoogleDawsons is an extremely professional letting agency, who are usually prompt in returning calls, tending to any issues in the property or conducting inspections. They were very helpful in find the place I live in. Handled all the paper work with total perfection as at the time of booking, I was still in India. However, knowing their reputation, I am glad that I have chosen a property through them. Would defenitely recommend people to consider Dawsons when looking for their next home. Thank you Dawsons.
Hi Layesh, Thank you so much for your 5-Star review, we are so pleased that we have been able to assist in your property search, and that you were successfully able to take care of the processes from India. We are delighted that you would choose to use us for your next property search and that you would recommend people to Dawsons. Thank you once again for your time today Kind regards Jade and the team in Swansea Lettings.
5/5
GoogleBeen a tenant with Dawson's for 4 years now since I was a student, and would recommend them over any other estate agents in Swansea. They're fair with their prices at a time when cost of living is difficult for everyone - the staff at Dawson's are supportive in trying to find the right property for you - and very helpful navigating contracts and referencing. The maintenance team have always promptly solved any issues and the whole team in the office are professional, polite and easy to talk to - Kelly in the Walter Road branch has gone above and beyond to help sort things out for me!
Hello Liam Firstly thank you so much for taking the time to leave this lovely 5-star review we will be sure to pass your kind words on to the team at Swansea Lettings. Thank you so much for your recommendation we are so pleased to have been able to support you for over four years and hope to continue this in the future. Thank you once again, Kind regards Laurence and the team at Swansea Lettings.
5/5
GoogleThe Sales Team were absolutely fantastic in helping me sell my house. I would like to thank Melanie especially for all her help and great communication throughout. …
Good morning Jacqueline Exceptional customer service really is what we pride ourselves on. We know how … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
