Charters reviews from buyers

★★★★★ 5/5

The Trusted Agent

Dealing with a person who cares

Committed, hard working, funny, caring, diligent. Nony took the time to understand our situation and what it is we are looking for and then she always delivered. Every interaction with her is professional and fun. She remembers the finest details of our situation and search requirements and most importantly saves our time by only putting in front of us interesting options.

Steven · 14 September 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Super helpful, responsive and friendly service from start to finish

Anita has been and continues to be a pleasure to work with as the agent for the new HAB home I moved into 2 months ago. She has gone out of her way to help at each stage of what would have been a more complex buying and moving in process than usual - I would most definitely recommend her.

Tom · 12 September 2017 · Charters | Head Office

★★★★★ 4/5

The Trusted Agent

Great Agent

Sam was really proactive in helping us to find a new home.

Scott · 7 September 2017 · Charters Alresford

★★★★★ 5/5

The Trusted Agent

Highly professional and a pleasure to work with

From my background as a business owner and Director I recognise and appreciate the two key factors for successful people and businesses. Marketing and Customer Service. Nony excels at both working hard at keeping me informed and updated on my property search and ensuring that she understood my requirements and striving to meet them. A consummate professional and a joy to work with.

Steve · 6 September 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Thank you

We purchased our property through Charters and wish that we had used them and TIm for the sale of our property too. Tim was informative, communicative and responsive at every step of the way. Something our own agent was not. With Tim;s help we managed to push the deal through despite many adversities; his helpfulness and sense of humour made a difficult situation manageable. I wouldn't hesitate to use Tim and Charters again in any future property purchases and sale.

MARY · 4 September 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Jo has always been good at keeping us updated with the purchase of our house. She has always been professional and friendly throughout the process. Many thanks.

Lucy · 1 September 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Great service from Nony - one charming, funny, helpful lady!

I've been looking for a property in the Winchester area for months. Nony has been outstandingly helpful. She devotes a lot of her spare time sending happy, helpful emails about properties coming onto the market. We've never met but she'll often engage in an exchange of emails - not necessarily about anything in particular. It's nice to deal with someone who sees you as a person rather than just a client. Thanks Nony! Nicky

Nicky · 28 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Great experience - thanks Matt!

Working with Matt to find and buy our family home was a great experience! Matt and the team were fun to work with; friendly, professional and a great help in finding our home, navigating the process and helping agree our purchase. Matt was instrumental in helping save the deal when we faced some challenges in the final stages of negotiation with the upward chain. Thanks Matt!

MArk · 24 August 2017 · Charters Alresford

★★★★★ 5/5

The Trusted Agent

Don't Go Anywhere Else

but to Nony - Charters, Winchester. Nony is truly outstanding, professional, fun and dedicated 'beyond the call'.......you won't find another estate agent like her, unique. Well, do you know an estate agent who works when on holiday and keeps in touch with all clients? Nony deserves all the accolades she gets.

Richard · 18 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Would highly recommend Kevin

As first time buyers with complex Visa and income issues, we had a lot of questions and the mortgage process was quite a nerve racking concept.. We originally contacted Trussle and began the process with them, which turned out to be incredibly stressful and only made us feel more nervous about the whole thing. We contacted Kevin after a week of back and forth with Trussle and he was able to answer all of our questions in an hour over the phone on a Saturday and have our application submitted by Monday. He managed to find a better deal than the one we had been discussing with Trussle too. He was very reassuring as it's clear when you speak to him that he is incredibly experienced and he made the things I was worried about feel like simple things to solve. I would highly recommend him to my friends and we will definitely speak to him next time we need to. Thanks Kevin.

Rachael · 14 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Very helpful and efficient

We would highly recommend Kevin's services. He made himself available at times convenient to us and was very patient in guiding us through the process of finding a mortgage and insurance. He made the process much easier than we thought it would be.

Simon · 13 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent

Simon provided us with an outstanding, personal service, giving us confidence and making sure we understood all of the finer details of the mortgages available to us; we are very pleased with the product we decided upon. Simon was always available to answer our questions and did all of the hard work for us. Without question a five-star service and we would recommend Simon to anyone looking for a mortgage

William · 12 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Professional agent who delivered an excellent deal meeting our requirements

Kevin was professional and approachable from the beginning and delivered us a better deal than we thought we were able to achieve ourselves. Communication was excellent and all information passed to us was thoroughly explained so we were fully aware of all cost/charges associated with our mortgage. I would highly recommend Kevin to friends.

Patrick · 11 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Fully recommend

We got a great service from Kevin. He was always available to discuss any changes or new scenarios when we were considering properties and different mortgage companies. Fully recommend.

Leanne · 11 August 2017 · Charters Winchester

★★★★★ 4/5

The Trusted Agent

Friendly, professional service

Even though Charters weren't our agent MIke and the team couldn't do enough for us in asisting with the puchase of our dream home. Like most people we are somewhat suspicious of the methods agents use in the property market but happy to say that working with Mike has proved that there are agents who are dedicated and focussed on trying to make these deals as painless and fast as possible and his bubbly, friendly nature helps keeps the process on a personal and professional level. Thanks to him and his team for helping keep our sanity and securing us the deal.

Mark · 11 August 2017 · Charters Alton

★★★★★ 5/5

The Trusted Agent

Exceptional service, especially Sasha's after sales efforts

Charters provided a swift and efficient valuation and sales service culminating in a very quick sale at a guide price in excess of my expectations. We were all led to believe we had a short chain with no mortgages. Charter's after sales service then took over. Well into exchange we found out there was actually a split chain under us with around 20 transactions. This is where Sasha really came into her own. Along with Shoosmiths she made sure she talked to all of the chain almost on a daily basis and coaxed them to Exchange. No mean feat given the size and complexity of the chain. Well done and thank you!.

Roger · 6 August 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Genuine down to earth agent

Hayley has been brilliant throughout our property search. She's been honest & kept us up to date with new properties about to come onto the market, and has often called just to see how we were getting on. I'd definitely recommend getting in touch with her, she's helpful and funny!

Melanie · 1 August 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

A personal touch

From the moment I met Hayley she was warm, welcoming, helpful and professional. She actually listened to what our needs were and was full of advice and gave excellent guidance. She kept in contact, fulfilled any promises she made and all whilst remaining approachable, pragmatic and friendly. Thank you Hayley, having dealt with many estate agents, you certainly stood out.

Tracy · 1 August 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Above and beyond

As a first time, solo home buyer- this is a daunting minefield! I can honestly say that without Noni at the helm navigating me through my search I would have made some very grave errors. Charters have been an excellent estate agent keeping me informed and always on the receiving end of upto date property information. I have to say also, the office is an immaculate and well presented, relaxing space to be in. Noni went above and beyond sending me personal email updates I'm sure even as late at 11pm! Her advice on surveyencing and her extensive knowledge of Winchester and it's properties has been invaluable. As a buyer I am 100% satisfied and when the time comes to make my first sale, it will be with Noni. I'd reccomend charters and Noni herself In a heartbeat.

Jamie · 31 July 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

An Invaluable Five Star Service .....

We have used Charters on many occasions over the years and can only consider giving Nony a 5 star rating for her invaluable service. She is always of a cheery disposition and provides a very professional and personal service with her amazing talent for instantly recalling your details whenever you make contact. She has a wealth of knowledge of the industry and is always happy to offer advice or suggestions to get round any issues and her weekly updates are always most informative.,

James · 31 July 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

A more empathetic and harder working professional in the world of property sales

Tom is a very rare professional in the world of property sales. He is extremely diligent, passionately committed and empathetic to your precise and often challenging needs. My experience so far with estate agents, when trying to find a home, has been largely brief encounters; capture some basics and put you on a mailing list. My first call with Tom was more of a consultative collaboration, helping me to filter a long list of properties, sharing and talking through photos and layouts. By the next day he had arranged, very conveniently, a 'tour' of viewings that took us from one property to the next, cleverly covering minimum ground to see the most homes in the shortest time. It was impressive to say the least. He has a wealth of experience, he listens extremely well and doesn't try to talk you out of your point of view, he just moves on, continuing the hard work. I have already started recommending Tom and would purposely seek him out, should I look to move home again in the future.

Simon · 29 July 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Very impressed

I am very impressed with the team at Farnham, especially Jonny. From the start I found him to be a good listener. He understood straight away what sort of house we were looking for and found the exact/ideal home for us (which suited our requirements both in location and style). Two words Jonny said to me 'trust me' and they were the most honest words he could have ever have said to me. Tim has a professional and genuine team at Farnham. They always return my calls and answer any queries I may have. Jonny thank you for finding our dream home.

Lorraine · 27 July 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Thank Goodness for Jo!

Jo, is a true star! The buying process is not something I had been through before but luckily for me Jo was on hand pretty much 24/7 with much needed support and clear communication. She kept the whole process constantly moving in the right direction with very regular updates and managing communication with all parties involved. Jo dealt with my daily phone calls exceptionally well, handling each conversation with understanding and her lovely personable nature. I am sure her workload is extremely heavy with lots of clients to manage but she made us feel like this was the only purchase she was handling and we were her top priority - I am sure that’s how everyone must feel when they have Jo on their side. When our solicitor called us to say we had exchanged, it was Jo I called first to share the joy, even before my family! - Thank you Jo!

Lucy · 26 July 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent service

AS first time buyers the process was completely new to us and rather stressful, Jo was helpful throughout the process, regularly kept us updated and was very quick to respond if we had questions etc.

Lucinda · 24 July 2017 · Charters Winchester