384 reviews from buyers, newest first, with the office each one is about.
★★★★★ 5/5
View AgentsProfessional & Friendly
Charters stuck with it throughout quite a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and it was normally very quickly.
I can thoroughly recommended Charters.
Nick · 6 April 2016 · Charters Winchester
Agent replied · 8 April 2016
Hello Nick. Thank you very much for sharing your positive experience of having dealt with the Charters team, much appreciated.
Thank You.
★★★★★ 5/5
View AgentsOutstanding all round service from Tim
We purchased our property through Tim at Charters and he excelled in every respect. In particular, he kept us fully informed all through the purchase of our new home - he was, in fact, more communicative and helpful than our own selling agent at driving the sale and purchase forwards. He was instrumental in brokering a rescue deal with a new buyer for my own home when our chain collapsed. I do not hesitate to recommend Tim (and by inference Charters) if you are looking for a professional, respectable and friendly service.
Nick · 5 April 2016 · Charters Farnham
Agent replied · 7 April 2016
Hi Nick. Many thanks for your kind review of Charters in Farnham and in particular for highlighting Tim Branston's personal level of commitment and direct involvement in helping to manage both your sale and purchase.
Enjoy your new home.
Thank You.
★★★★★ 5/5
View AgentsWith you every step.
Nony was a joy to work with. She sought to find out everything needed to help you find the perfect home. We felt as if she was working solely and specifically for us and alongside us in our search. A personal and professional approach that made us feel valued. We'll use her services again.
Barry · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thank you Barry. We are most pleased to receive your feedback on your experience, especially as you found the service to be so personal and valued. Fantastic. Looking forward to serving you again...soon?
★★★★★ 5/5
View AgentsNony is Superb!
We've used Nony for years to find properties for our clients and she's very good - tenacious when hunting down a deal and never gives up trying to find the best resolution for both parties.
I know if I had a house to sell, I'd use her as she calls her contacts constantly setting up viewings. Would recommend, 100%.
HS · 4 April 2016 · Charters Winchester
Agent replied · 6 April 2016
Thank you HS. A 10 year relationship further demonstrates confidence in the delivery of service, as you describe. Thank you for sharing.
★★★★★ 5/5
View AgentsFirst Class service
Nony and the team have given me first class service during my property search. They listened to Mendez and offered me viewings of propertieswhocb net my needs or came reasonably close. They were able to offer suggestions of minor alterations in order for a property to be completely suitable.
Regular updates, regular contact to ensure that my position remained the same; all aspects of their service was carried out with efficiency, professionalism and the often forgotten personal touch. I shall certainly be recommending this team to others. Thank you and a huge psy on the back to you all!
Anni · 3 April 2016 · Charters Winchester
Agent replied · 12 April 2016
Thanks again, Anni! Greatly appreciated.
★★★★★ 5/5
View AgentsEfficient and professional
My purchase was perhaps unusually straightforward but, having done a quick and efficient job arranging viewings and getting a sale agreed she had the good sense to leave the lawyers to it. I like her direct approach and relaxed sense of humour.
Anna · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Great to read and see your 5 STAR review, thanks Anna.
Direct approach and sense of humour, sums it up nicely!
Thank You.
★★★★★ 5/5
View AgentsA natural and helpful agent
My husband and I thought we might like to buy in Winchester and I briefly met Nony when I 'popped' into the Winchester agency to collect a set of details for a property that tempted us in the window.. Nony took our details and requirements and true to her word, she kept us in touch with what was on the market, new to the market, etc., BUT more than that, she added what is very rare- 'the personal touch'( if you can remember what that is these days!) Her emails and information were 'real', honest, helpful. and although we decided not to buy in Winchester, it was no reflection on Nony. She is a joy.
Dana · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Dana, thank you for taking the time to provide feedback, even though you didn't buy in Winchester in the end!
It is a testament to the dedication and efforts of our teams, and people like Nony in particular, that such an impact can be made in the delivery of good old fashioned customer service.
Many thanks.
★★★★★ 5/5
View AgentsLeanne's support was exceptional throughout the purchase, we were under strict time pressure for completion and do not doubt that without Leanne's help every step of the way we wouldn't have managed to complete in time. We were regularly updated and even on her time off from work she happily contacted us with updates. We cannot recommend Leanne or Charters enough and would certainly use them again.
Lyndsey · 31 March 2016 · Charters Winchester
Agent replied · 4 April 2016
Thank you Lyndsey, you have summed up Leanne's helpful, deadline driven nature perfectly. She often goes above and beyond so thank you for endorsing both her and the Charters team.
We hope you are happy in your new home.
Thanks.
★★★★★ 5/5
View AgentsExcellent service and communication
Leanne proactively handled all the communication chains and issues, kept me updated and made sure I completed to a tight deadline. Great service!
Guy · 28 March 2016 · Charters Winchester
Agent replied · 1 April 2016
Thank you Guy for the 5 STAR review and 'Great service' endorsement for Leanne!
Very much appreciated.
★★★★★ 5/5
View AgentsProfessional service
Justin has provided excellent service. He is very warm and professional. Very happy with the overall service.
Nancy wang
Nancy · 22 March 2016 · Charters Alton
Agent replied · 24 March 2016
Nancy, it is lovely to receive your delightful feedback on the service provided by Justin and Charters in Alton.
Thank you for sharing.
★★★★★ 5/5
View AgentsVery helpful in a very unhelpful chain!
Leanne was brilliant the whole way my first house purchase. We had a very difficult and slow chain that she continuously pestered on mine and the seller's request. I was kept updated all the time and felt that she really had my best interests at heart the entire time. I am a conveyancer so know the process well but Leanne chased not only my seller's solicitors but also the top of the chain's solicitors who were not helpful in the slightest and made the process up to exchange very difficult.. In my job I deal with estate agents a lot and do not always have the highest opinion of them but Leanne and Charters as a whole really impressed me and I would happily recommend and work with them in the future!
Harry · 22 March 2016 · Charters Winchester
Agent replied · 24 March 2016
Wow, thanks Harry for sharing your personal experience! Delighted to hear that Leanne and Charters have impressed you and perhaps have also broken the mould of perception that most people have of estate agents.
We are proud to be different and if this is your first house purchase then we have set the bar nice and high for your future experiences...
We look forward to helping you move again, when you are ready! For now, enjoy your new home and thank you again for your kind words.
★★★★★ 5/5
View AgentsVery helpful professional
Sam, as selling agent for the house we bought, was very helpful in all our dealings with him, both during the viewing stage and later on. He was not what I would call "typical salesman", being fair in his descriptions and very helpful to us who knew little of the town/region.
Adrian · 17 March 2016 · Charters Alresford
Agent replied · 18 March 2016
Great to receive your positive comments Adrian. We hope that none of our team will ever fit the 'typical salesman' profile, as our aim is always to raise the bar in everything we do. Sam has incredible hands-on local knowledge because like most of us, we are locals too - living and working in the communities we champion!
Thank You.
★★★★★ 5/5
View AgentsWe find Carrie very polite, helpful and very professional.
Rating only, no written review.
Jean · 16 March 2016 · Charters Farnham
★★★★★ 5/5
View AgentsCarrie is always friendly, courteous, professional and committed. Excellent.
Carrie understands what I am looking for and I am confident she will look after my best interests.
Jane · 16 March 2016 · Charters Farnham
Agent replied · 18 March 2016
Jane, it is great to hear that even in the early stages of your search for a new home that Carrie has demonstrated her tenacity and has earned your confidence!
Thank You so much for sharing your feedback with us.
★★★★★ 5/5
View AgentsNony was brilliant, efficient and natural.
Nony was so good. Selling and purchasing a property can be very stressful. but Nony helped us in so many ways. We purchased a property through Charters which we are happily living in now. There are always ups and downs when moving but Nony made it easier for us by always being cheerful and extremely kind. She always made us smile even when sometimes we were worried..
Mary · 15 March 2016 · Charters Winchester
Agent replied · 18 March 2016
Thank You Mary. We are delighted to hear that your experience was made less stressful thanks largely to the service provided by Nony! Enjoy your new home and please pop in when you are passing...
Thank You.
★★★★★ 5/5
View AgentsHelpful, considerate and efficient!
Lily only needed a day or two of negotiating and organising to find our dream home, and without her we would have been struggling with so many different properties available. She narrowed them down and honed in on those that took our fancy the most. Thank you so much!
Ross · 15 March 2016 · Charters Winchester
Agent replied · 17 March 2016
Thank you Ross for taking the time to single out Lily for her perceptive approach in helping you!
Great customer service is of paramount importance to us at Charters, so naturally we are delighted to hear your comments and will share them with Lily.
Thank You.
★★★★★ 5/5
View AgentsOutstanding service and a pleasure to deal with.
Our purchase was not without it's complexities and throughout the entire journey Leanne was faultless in her approach, support, guidance and support. Nothing was too much trouble, she often went above and beyond the call of duty to provide us with the information or comfort we needed. We would not hesitate to recommend her or come back to Charters should we be of need of their services again.
Suzy · 15 March 2016 · Charters Winchester
Agent replied · 17 March 2016
Thank you Suzy for your very kind words. We have shared your comments with Leanne and we hope to serve you, your friends or your family again in the future.
Thank You.
★★★★★ 5/5
View AgentsVery responsive when we were desperate!
A house purchase fell through when we were very close to exchanging on a Friday evening. We were on a very tight timescale due to early redemption mortgage fee. I called a number of agents on the Saturday morning and charters were the only agent able to organise a viewing for us at such short notice. We subsequently offered on a house and have now moved in, and have avoided the redemption fee!
Tom · 11 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Tom, thanks for the great review. It is good to know that our energy was there for you on a Saturday morning when it seems you needed support the most! We expect the redemption fee has now been better spent on home improvements. Congrats, good result.
Thank You.
★★★★★ 5/5
View AgentsVery professional, yet friendly
I purchased my house in Winchester through Charters while living and working in London, The team was proactive and kept me informed of how the purchase was progressing between the solicitors, continuing to keep on top of things whenever the process seemed to slow down while remaining professional and personable throughout.
Lynn · 10 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Lynn, we wish to thank you for your informed 5 STAR review of Charters in Winchester. Thanks.
We do hope you are now happily settled in your new home?
★★★★★ 5/5
View AgentsProfessional helpful excellent team
Rating only, no written review.
Louise · 3 December 2015 · Charters | Head Office
★★★★★ 5/5
View AgentsRating only, no written review.
Alan · 3 December 2015 · Charters Winchester
★★★★★ 5/5
View AgentsJob Well Done!
Charters have always met and exceeded my expectations whenever i have had dealings with them.
KW · 2 December 2015 · Charters Alresford
Agent replied · 24 March 2016
Thanks for the praise!
★★★★★ 4/5
View AgentsVery pleasant and helpful.
Very nice people to deal with. All that was missing was a bottle of bubbly on completion, then I would have awarded them 5 stars! :-)
Andrew · 1 December 2015 · Charters Winchester
Agent replied · 24 March 2016
Andrew, I can only apologise for the lack of 'fizz' costing us that vital 5th Star! Thank you nonetheless for the positive feedback. Next time you move we will be sure to hold a party for you in the office!
★★★★★ 5/5
View AgentsGreat friendly and efficient service
Charters in Alton were in constant touch with properties that we might be interested in and when we eventually offered and bought through them they were really helpful and efficient. Lovely friendly people too.
Rosemary · 28 November 2015 · Charters Alton
Agent replied · 24 March 2016
Rosemary, we really appreciate your comments and reference to 'lovely friendly people too'... Thank you so much.
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