Charters reviews from buyers

★★★★★ 5/5

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Leanne has been brilliant throughout our purchase. She worked really hard to keep us all informed and to get us to exchange. Her professionalism and calm and effective manner kept everyone on board. I cannot thank her enough and would not hesitate to recommend her and the team at Charters to other buyers/sellers. Nony must also be thanked, as without her negotiation we would not have even seen the house! Thank you.

Katie · 25 May 2016 · Charters Winchester

★★★★★ 5/5

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Hardest working agent I know

Nony will do everything she can to find you your perfect property. From working all hours, every day of the week it seems (emails picked up and sent on weekends and in the early hours), she is always a delight to chat to (cheerful and energetic), and a pleasure to work with (proactive and professional). Thank you for all your hard work in trying to find us a home!

Nicola · 24 May 2016 · Charters Winchester

★★★★★ 5/5

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I would recommend Sam to anyone looking for a property

We used Sam in our search for a property. He was excellent. He was pro active, helpful, honest, has a very sound knowledge of the area, and is a genuinely nice guy to deal with.

David · 21 May 2016 · Charters Alresford

★★★★★ 5/5

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Great communication, listens and understands needs

Great experience with Justin, someone who was intent on helping us find the right house and never pressured us. Always demonstrated the right approach showing houses and listened to our needs. My only regret is that we bought a house in the end that wasn't listed with Charters!

Anonymous · 19 May 2016 · Charters Alton

★★★★★ 5/5

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Assiduous, informative & courteous assitance with my search

Although I didn't end up buying through Charters, as it happened, I was impressed with the sales team, namely Robert McLaughlin and Nony Kerr=Smiley.

Jonathan · 18 May 2016 · Charters Winchester

★★★★★ 5/5

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Dynamic, Proactive and Insightful

Nony is responsive, thoughtful and full of enthusiasm. Her property suggestions were always relevant and considered. She was easy and a pleasure to work with in our property search. She is dynamic, proactive and insightful which are invaluable qualities in a stressful period in one's life. If you are looking to buy in Winchester, you need to speak to Nony.

TB · 17 May 2016 · Charters Winchester

★★★★★ 5/5

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Review on Leanne Conyers from Charters Estate Agents in Winchester

This has been a long difficult and traumatic process. Leanne Conyers was always professional courteous and incredilbly helpful on each occasion I had dealings with her. leanne went above and beyond the call of duty giving me her mobile, texting me back when there were queries regarding the sale that arose in office hours but when Leanne was actually out of the office that particular week!! My solicitor found her very helpful to work with. Leanne was full of useful advice and was an excellent anchor/point of reference for all the parties involved with the sale of both properties. Thanks Leanne for making a horrible process more bearable!

Ailsa · 3 May 2016 · Charters Winchester

★★★★★ 5/5

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Very good

Personable and kept well on top of things with good communication.

Ben · 2 May 2016 · Charters Winchester

★★★★★ 5/5

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One Hundred Per Cent.

Following an experience with a previous mortgage adviser that can only be described as a catastrophic failure, Samantha was approached to see if she could resolve our predicament. Her expertise and knowledge shone through, and we were in receipt of a mortgage offer within a mind blowing 10 days! Samantha's service was exemplary: she removed all the stress and worry associated with the application and kept us informed at every stage of the process. We cannot recommend Samantha highly enough.

Martin · 1 May 2016 · Charters Farnham

★★★★★ 5/5

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Superb, personal, professional

My wife and I met Nick for the first time completely naive to what we were doing, but thanks to his kind nature ( and patience ) he explained everything clearly on a personal level breaking everything down and leaving no stone unturned, so from muddy waters we left with clear. His response to phone calls and emails are second to none, and thankfully, for us especially, he was only to happy to repeat himself if there was something we was not to sure about. We could not be more happy with our time spent with Nick as not only did he get us the exact deal we wanted on our morgage we also gained a friend.

Simon · 27 April 2016 · Charters Alresford

★★★★★ 5/5

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Very efficient, helpful and fun

We have actually just bought a property through another agent but Nony Kerr-Smiley has kept me updated every few days since I first contacted her. She really listened to what I was looking for and has been unfailingly helpful, efficient and cheerful. Thank you so much for all your help. It is very much appreciated.

Yvonne · 26 April 2016 · Charters Winchester

★★★★★ 5/5

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Property hunting

Thank you to Nony at Chaters for continually sending through properties for us and arranging a number of appointments. Sadly we found a property in the end through another agent, however her numerous bulletins were packed with advice and so upbeat. Her positivity and humour provided a much needed lift and giggle during a stressful process. Thank you.

Helen · 24 April 2016 · Charters Winchester

★★★★★ 5/5

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Couldn't have been better

Vicky showed us around a house and was exemplary in her manner and knowledge. She gave us all the important information and allowed us to make a decision in our own time. I will continue to recommend Vicky and Charters

SE · 21 April 2016 · Charters Alresford

★★★★★ 5/5

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Professionalism with a personal touch

Well done Leanne! When the chain reached a difficult hurdle I felt that Leanne really empathised with my situation and remained supportive and calm throughout. It was a situation that was completely beyond my control and I know she was able to keep the chain together. I'm extremely relieved to have got through a very stressful time and a huge upheaval when at times it looked very tricky. Leanne was always personable and I really felt she was listening to me and not just engaging in estate agent style platitudes. She was always easy to reach on the telephone and always returned calls if requested. This is my first experience of Charters and my impression is that it is a well oiled machine! I am also impressed by the initial process of finding the right property for me. Charters really listened to my needs and advised me to look at a house that I possibly would have overlooked. And it turned out to be perfect for me.

Eileen · 20 April 2016 · Charters Winchester

★★★★★ 5/5

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Never wasted time and a pleasure to meet.

Sam was thoughtful and honest in our house hunting process. He carefully considered the properties to show us and was extremely informative on the local area. His knowledge and understanding was of great help in our process to find a new home. It was a delight to deal with Sam in this stressful process.

Tara · 20 April 2016 · Charters Alresford

★★★★★ 5/5

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Thoughtful, Listens and proactive

Unlike many Estate Agents I have dealt with, Jonny carefully listened to what we were looking for and was very proactive in letting us know when a house that might be of interest was coming on the market ... before it reached Rightmove etc. Invariably when he invited us to look around a house, it was very much with our requirements and wishes in mind.

Nial · 18 April 2016 · Charters Farnham

★★★★★ 5/5

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Great service

Nony was great and made the negotiation process quick and easy. All of my questions were fully answered. Charters also made the buying process smooth and stress free. Thank you!

Rob · 13 April 2016 · Charters Winchester

★★★★★ 5/5

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Excellent service

I have recently purchased a house in Winchester. Nony actually listened to what my requirements were and suggested houses that fitted the bill rather than any house that was on the market.. Charters were in constant communication, returned phoned calls and were very professional. Leanne ensured that we reached the exchange date agreed and worked well with all parties. When I sell it will be through Charters as I have seen how hard they work to secure a sale!

Tamara · 13 April 2016 · Charters Winchester

★★★★★ 5/5

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Fantastic

So helpful and never failed to be professional but personal at the same time. Dont know what we would have done without her.

Rob · 12 April 2016 · Charters Winchester

★★★★★ 5/5

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Amazing agent! very helpful at all times! An asset to the company! Well done!

Rating only, no written review.

Estrelita · 12 April 2016 · Charters Winchester

★★★★★ 5/5

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Dealings in Property

I dealt with Robert Mott on a number of property transactions and I could not speak highly enough of him and his Company, Charters. A very professional approach in all aspects all of the time. Thanks very much it's been a pleasure dealing with you and look forward to working with you again! Kind Regards, Andy Southcott

Andrew · 8 April 2016 · Charters | Head Office

★★★★★ 5/5

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Excellent financial advice and service by Kevin Hogan

Would highly recommend Kevin. He managed our mortgage application professionally and gave clear advice. He was well-connected to borrowers and we managed to secure our mortgage quickly with minimum hassle. He was always in communication with us and our agent and made the process of buying our house much easier.

Catherine · 7 April 2016 · Charters Winchester

★★★★★ 5/5

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Leanne is awesome!

Think of all the positive things that an agent can do for you - and that's what Leanne delivers! Leanne has a very professionalism yet personable approach. Always very warm on the phone but it was clear she didn't suffer any fools. She was always on hand to help us through our house purchase. She was several steps ahead of me - whenever I called or emailed with a question. If she called me, it was always to bring a solution rather than a list of problems. She went above and beyond our expectations and she really cared about the purchase and its successful and timely completion. Thank you so much Leanne!

Matt · 6 April 2016 · Charters Winchester

★★★★★ 5/5

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Great service, cheerful and calm!

Leanne was brilliant. We actually sold our property through a certain purple coloured online agent (Leanne acted for the house we bought) and the full sale process was so much easier for having a 'proper' agent involved. After the sale of our property, we had to rely heavily on Leanne to keep the whole chain moving, particularly as we had a very tight (7 weeks) deadline to complete (and after we accepted the offer on our home, our agent left us to it - which we understood they would do but a little stupidly did not comprehend what this actually meant for the added stress in the process) . Leanne pushed everyone hard (but politely) to make the 7 weeks a reality and we happily did, in for Christmas. Personally, I found her cheerful approach very refreshing! Would we use Charters now if we sold, yes (but most likely only if Leanne was still there)!!

Jim · 6 April 2016 · Charters Winchester