Charters reviews from buyers

★★★★★ 5/5

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Tom Meek has been consistently professional, positive and pro-active.

Tom has been more pro-active than any other estate agent we have come across in our extensive search for a property in Winchester. He is polite and enthusiastic but also honest in his dealings with us and he regularly keeps us in touch with developments. He has also worked hard to understand our complex family needs with regard to the type/location of property that we are looking for. We wish him all the best in his career and think he will do well.

Jennifer · 30 June 2016 · Charters Winchester

★★★★★ 5/5

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Excellent Commericial Agent

We recently acquired a large commercial investment off Stephanie in Southampton, she was professional, helpful and knowledgeable throughout the whole process! Look forward to working with her in the future.

Elliott · 30 June 2016 · Charters | Head Office

★★★★★ 5/5

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Highly Professional and Stress Free Service

I have had the pleasure of working with Samantha on two occasions when I needed mortgages to purchase my new homes. As we know buying a property is fraught with difficulties and can be very stressful. Thanks to Samantha's extremely professional service each purchase was dealt with in a way that simply took all the stress out of process, during which I knew I was in safe hands. Samantha scoured the market high and low and got me a deal that was just right for me, a deal that I don't think I or any other agency could have found. I am very pleased I chose Samantha to be my expert advisor and highly recommend her to others who are in the process of buying a home and need a calm, professional and friendly expert to help them.

Dwayne · 29 June 2016 · Charters Farnham

★★★★★ 5/5

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Outstanding

Nony is trustworthy and hugely enthusiastic. The best estate agent in Winchester and being someone who has been seeking a property for a couple of years, I have met most of them!

Richard · 28 June 2016 · Charters Winchester

★★★★★ 5/5

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Review of Andrew King

Andrew has been a great agent to deal with. Despite the fact that we din't end up purchasing our house from him , I felt he was interested and took personal approach to our property search. .

Jade · 27 June 2016 · Charters Farnham

★★★★★ 5/5

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Above and beyond

Want to thank Leanne for being so attentive and persistent in helping my purchase go through relatively quickly despite the usual issues. Given that I wasn't the paying customer Leanne treated me as if I was and knowing this was a long awaited opportunity to get on the housing ladder, she was very reassuring. Her knowledge of the mortgage process from her past working career helped hugely in identifying when our solicitors were giving false excuses for delays, which they were! Thank you Leanne, you were amazing.

David · 23 June 2016 · Charters Winchester

★★★★★ 5/5

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Approachable and Honest

Justin has got a 5 star approach to customer service, which includes being approachable, proactive , honest and responsive. Was a pleasure dealing with him during our house-finding experience!

Marelise · 22 June 2016 · Charters Alton

★★★★★ 5/5

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Absolutely excellent

Anita was unfailingly helpful, efficient, patient and cheerful. I was glad to have had her help.

FJ · 21 June 2016 · Charters | Head Office

★★★★★ 5/5

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First Class Service

After 10 years of renting other people properties as a single Dad, I finally managed to scrape a deposit together to buy our own home for my daughters and I.. I found the perfect home through Charters and from the moment Nony booked my viewing, she took the time to understood my situation. I put in an offer immediately leaving the property, which was accepted and Nony went out of her way to ensure that seller agreed to cancel all future viewings, putting me forward as an ideal buyer. She didn't need to do that and it will always be remembered.

David · 21 June 2016 · Charters Winchester

★★★★★ 4/5

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Anita is a friendly and efficient professional

Anita is a friendly and efficient professional who acknowledges communications promptly without, like so many other organisations, needing to be reminded. To my mind a very important input for client satisfaction. I would be happy to do business with her again.

Barbara · 16 June 2016 · Charters | Head Office

★★★★★ 5/5

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Couldn't rate any higher!

Being a first time buyer, we didn't know what to expect. The property we found was being sold through Charters and dealt with by Tim. Throughout the whole process we were kept up to date by Tim, helped with any queries and questions (of which i was always responded to extremely quickly) and overall made the whole experience of buying a house enjoyable and stress free! If we ever decided we need to sell (hopefully not too soon) i would definitely use Charters!

Becky · 16 June 2016 · Charters Farnham

★★★★★ 5/5

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Fairclose Terrace Whitchurch

Bretts involvement throughout my purchase was excellent, he was always prepared to take calls out of hours and go the extra mile.

Ben · 16 June 2016 · Charters | Head Office

★★★★★ 5/5

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Robert Winchester

We purchased a property with Robert from the Winchester office, not only he is a delight to deal with his knowledge is amazing, what he doesn't know about real estate in Winchester isn't worth knowing, I wouldn't hesitate to recommend charters and his enthusiasm was extremely refreshing. Sue R

Sue · 15 June 2016 · Charters Winchester

★★★★★ 5/5

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Well attuned to purchasers' requirements.

Over a protracted 9 month sale and purchase process (not the fault of Charters) Mike and his team were well aware of our needs and in drew our attention to our ultimate purchase which we would not initially considered but turned out to be just right for our circumstances..

Anthony · 15 June 2016 · Charters Alton

★★★★★ 5/5

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Professional,personable,knowledgable and efficient

Rating only, no written review.

Tessa · 14 June 2016 · Charters | Head Office

★★★★★ 5/5

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Excellent customer service

Anita Andrew provided an excellent service as an estate agent for Charters during the sale process of our purchase of a custom build property by HAB. As it is complex process, Anita very competently guided us through it, providing valuable practical tips which enabled us to make choices which accurately reflected our tastes and preferences. She is remarkable with respect to her attention to detail and has been exceptional in her prompt response to all our queries. She has secured us all the information we required, in a very timely way, particularly if she did not have it to hand. We found her to be efficent, friendly and highly professional. She is clearly an asset to her organisation.

Shamim · 13 June 2016 · Charters | Head Office

★★★★★ 5/5

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Fantastic professional service

Simon provided us with excellent service, finding exactly the right product to suit our circumstances and making the whole process stress free. We would thoroughly recommend him.

Robert · 13 June 2016 · Charters Winchester

★★★★★ 5/5

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I COULD NOT WISH FOR A BETTER AGENT!

Having had one abortive purchase, due to personal health problems, Mike was absolutely brilliant in achieving the full return of my reservation deposit. He and his colleagues worked tirelessly to find the perfect home for me, which he duly did. Having negotiated a good deal for both myself and the vendors taking all the strain out of the negotiations, this made the whole purchasing process so much easier.. Mike has been involved as the go-between well into the legal process and has been instrumental in the rapid progress forward, due in the main to his endeavours. I have been involved with the housing market for many years, and I can honestly say this is the most comprehensive and caring assistance I have received in a very long time. Thank you Mike. .

JACQUELINE · 10 June 2016 · Charters Alton

★★★★★ 5/5

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Excellent throughout

My wife and I relocated to Winchester and during our 12 month property search got to know most of the Agents in the local area. From our experience Charters stood out from the rest principally due to their professionalism, attention to detail and local knowledge. We eventually bought our property through one of the Charter's sales team, Robert McLaughlin, who we got to know well during our search and who we would recommend without hesitation! Once we agreed the purchase we also found the follow up and sales management to be equally professional. When we come to sell our property Charters will be our first call.

Chris · 10 June 2016 · Charters Winchester

★★★★★ 5/5

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Jo making the difference!

Jo was very welcoming, making us feel at ease , giving a personal and friendly service . .Jo showed interest and had answers to all of our questions., which certainly helped with the purchase of our new home.. we enjoyed meeting her, a lovely lady. Michael and Sherlie Bell

Michael · 9 June 2016 · Charters Winchester

★★★★★ 5/5

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Professional and Efficient

Throughout the process of purchasing a property, Connor was a outstanding member of a commendable team. He was very responsive and frequently contacted us with new information which quickly built a good rapport with excellent communication. His hard work in our property search was second to none, and was clearly very knowledgeable in real estate for the Winchester areas.

Simon · 9 June 2016 · Charters Winchester

★★★★★ 5/5

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Fast, super helpful and resourceful

I was re locating from abroad and had to buy in a hurry. With a heavy work load and two children starting school at the same time I was stretched to the limit but Sam was on hand to make the seemingly impossible possible.. Great buying advice, useful contacts, resourceful, personal touch and gets the job done.

Amy · 7 June 2016 · Charters Winchester

★★★★★ 5/5

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How the personal touch can be a winner

Nony was insightful, very focussed and clearly knew the business inside out. Her great strength was knowing and understanding exactly what we wanted and keeping us fully informed. I really do miss receiving my Friday night update on the property sales from her - that email alone was an incredibly helpful and reassuring - packed with information and sent with a lighter, personal tone that really helped in the very stressful world of buying and selling. That level of engagement was rarely seen by me in my year-long experience of the property market and was very powerful in establishing a level of trust between client and estate agent. Very trusting, easy to deal with and would be very happy to do business again.

Guy · 5 June 2016 · Charters Winchester

★★★★★ 5/5

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The service and support we received from Charters during our sale was excellent. The chain almost fell apart on a number of occasions, Leanne worked very hard to ensure that this didn't happen.. All members of staff that we dealt with at Charters were friendly, professional and knowledgeable and we would be happy to recommend this company

Kerri · 29 May 2016 · Charters Winchester