Charters reviews from buyers

★★★★★ 5/5

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Simon Aston - Mortgage

Simon looked after every aspect of my mortgage needs with excellent service and professionalism. Simon ensured I understood all parts of the process and put my mind at ease and found the right mortgage that fitted my requests and expectations. Simon was superb at keeping me updated throughout the whole process and I will definitely use his services again in the future.

Lizzie · 12 October 2017 · Charters Winchester

★★★★★ 5/5

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Helpful and cheery

I never actually met Nony but she was very kind in helping us with our search for a house. I loved her personal interest and humour and her devotion to her clients. Thank you Nony!

Carey · 11 October 2017 · Charters Winchester

★★★★★ 5/5

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First Class Service!

Right from the moment we walked into Charters Estate Agents, in Winchester, Nony epitomised customer service, being both friendly and attentive. She listened to our needs and provided helpful information on areas and schools. From the first meeting through to subsequent correspondence we were absolutely assured of Nony's wealth of knowledge, efficiency, attention to detail and utter commitment to assist us.

Adele · 9 October 2017 · Charters Winchester

★★★★★ 5/5

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Top service and excellent market knowledge.

Tom set up my requested viewings but at the end he suggested a couple of other properties that I had not considered. As he happened to have the keys with him (!) we viewed two additional properties and one of the locations proved to be perfect for my needs and that is where I completed the purchase. Tom knew what I needed more than I did - his service and enthusiasm were excellent.

Steve · 9 October 2017 · Charters Winchester

★★★★★ 5/5

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Rating only, no written review.

Jane · 9 October 2017 · Charters Winchester

★★★★★ 5/5

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Oakmoor Cottages

We are so grateful to Sam for all the time and effort while helping us search for our first home. He was so patient throughout our search, never pushing us for decisions. Thanks Sam couldn't have done it without you :), Regards, Andrew & Laura.

Andrew · 7 October 2017 · Charters Alresford

★★★★★ 5/5

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Excellent, professional and friendly advice

Samantha gave us excellent service. She found that the most competitive rate was offered by a lender renowned for requiring a huge amount of information and taking a long time to make decisions. Other advisers warned us to look elsewhere, but Samantha did not shirk the extra work. She and Marie kept us fully informed throughout the process and reassured us when we were losing patience.. The result - a five year fix at the best possible rate and two very satisfied customers. We would not hesitate to use Samantha again and recommend her without hesitation.

Chris · 6 October 2017 · Charters Farnham

★★★★★ 5/5

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Justin

Justin has been a pleasure to deal with. He was always on time for viewings, polite and helpful. He knew what we were looking for and endevoured to find us our ideal home.

Rebecca · 5 October 2017 · Charters Alton

★★★★★ 5/5

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Hard lines

We didn't actually buy a property through Sam in the end though this bears no reflection on the time and effort Sam put into arranging appropriate viewings and answering our detailed queries! He was also very gracious in defeat so hopefully next time he will have the house for us!

Simon · 4 October 2017 · Charters Alresford

★★★★★ 5/5

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Buying property in Winchester

Victoria was extremely helpful in helping me secure a smart new property in Winchester. She was able to respond very quickly in answering questions and arranging viewings. She clearly explained the process of buying the property making the whole experience much less daunting.

Michael · 3 October 2017 · Charters Winchester

★★★★★ 5/5

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Fantastic service from Jo at Charters

I would like to thank the team at Charters for an excellent experience when buying our new property in Winchester. I would like to extend particular thanks to Nony in the initial period for securing us this house and even showing it to us in the first place and following this, the fabulous Jo, who without her help, patience and expertise, I very much doubt we would have even been able to exchange! We had a very tricky time and Jo was calm, extremely helpful and always in touch. She hugely facilitated the process for us, even contacting our Buyer's Solicitors in London to help with our exchange down here. She is a true professional, always bright and enthusiastic and a huge credit to your team. We can't thank you enough!

Amel · 3 October 2017 · Charters Winchester

★★★★★ 5/5

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Nony Kerr-Smiley - Tireless

Nony worked tirelessly with us in our search for a property. She arranged for us to have a second viewing of a property on a Sunday, her day off. Her enthusiasm for her job is contagious. Thank you Nony!

Joselyn · 2 October 2017 · Charters Winchester

★★★★★ 5/5

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She has been amazing through a really tough time in my life.

Samantha is very approachable, and warm and kind. She is very knowledgeable, skilful and effective. I would recommend her to anyone.

Anna · 29 September 2017 · Charters Farnham

★★★★★ 5/5

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We had been looking to purchase a property for some time. We met Hayley at the property we have now purchased and not only did she have all the knowledge about the property and was able to answer all our questions, she also had extensive knowledge of the area as a whole. She is very down to earth and a pleasure to deal with. Throughout the entire process she was very active and it always felt as though she was pushing everything on ( ie. Pushing solicitors to get their issues sorted out etc etc). When the time comes to sell our property, she will be the first person I will seek out to sell it on our behalf. Charters are very fortunate to have Hayley working for them. Utterly brilliant!!!

Craig · 27 September 2017 · Charters Farnham

★★★★★ 5/5

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Charters were excellent

We bought a house that was being sold by Charters in Alton and they have been fantastic. The team have been extremely professional yet friendly throughout. What is important with buying a house is the effective communication and clear explanations of the processes and steps involved. Jonathan, Mike and everyone at Charters, Alton clearly pride thesleves with this and have been extremely easy to work with. I just wish we sold our property with them!

Neil · 27 September 2017 · Charters Alton

★★★★★ 5/5

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Dominic Bennett

I have been very impressed by the professional and courteous service Dominic Bennett has provided to me during my search for a property in Kings Worthy, Winchester area. Thank you Dominic Mrs Cope

Jan · 22 September 2017 · Charters Winchester

★★★★★ 5/5

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The extra mile

Hayley was the vendor's agent for a house that we were ultimately unsuccessful in securing. The sale actually fell through because Hayley's client was a particularly difficult individual which made the whole process quite stressful. Nevertheless, Hayley showed us a lot of kindness and truly went the extra mile to try and resolve the difficulties caused by her client. Hayley was meticulous about following up and always delivered on her promises. She took the time to understand our requirements and did not bombard us with endless unsuitable properties. If we were ever to sell our house in the future, I would not hesitate in engaging Hayley. She is a consummate professional who takes the time to understand the needs of everyone involved in the transaction and reliably delivers on her promises with a healthy dose of humour when things get really stressful. This was an unpleasant experience, but we are truly appreciative of everything that Hayley did to get us through it as painlessly as possible. We couldn't have asked her for anything more. Thank you!

Sarah · 22 September 2017 · Charters Farnham

★★★★★ 5/5

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Keen, knowledgeable and works hard to understand your individual property needs.

Tom is one of the best agents we've come across. He is polite, considered and always trying to establish what it is that you are really after. He is also extremely efficient at getting in contact when suitable properties emerge and in organising viewings as well as just checking that he's on the right lines with what he's coming up with, If you're looking for a place in Winchester, Tom's the person to find it.

Jane · 21 September 2017 · Charters Winchester

★★★★★ 5/5

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Proactive and helpful

Throughout the frustrations I experienced during my flat purchase in Winchester, I found Jo Goddard to be extremely helpful and encouraging, calling me regularly to update me on progress. Her unfailing good spirits and helpful advice helped me conquer my feelings of despair when I was faced with frequent hold-ups. I have no hesitation in recommending Jo for her knowledgeability, patience and encouragement. I wish her every success.

David · 19 September 2017 · Charters Winchester

★★★★★ 5/5

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Everything you hope for from an estate agent..

Charlotte showed us around two houses in one afternoon and we commented afterwards that she was the perfect estate agent. We found her to be efficient and helpful, considerate and thoughtful, patient, pleasant to deal with, as well as knowledgeable and informative about the properties.

Jane · 18 September 2017 · Charters Winchester

★★★★★ 5/5

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Clear understanding of our requirements

We knew exactly what sort of property we were looking for in Alresford and Sam understood exactly what our needs were. We felt totally confident that if the right property came up then we could rely on Sam to let us know. We are now happily living in Alresford in our perfect house - thanks Sam!

Kim · 18 September 2017 · Charters Alresford

★★★★★ 5/5

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Support in identifying our new house purchase

Sam iwas a pleasure to work with on our property search. Professional, helpful, and fully understood and took on board our requirements resulting in a short list of properties that fully met our requirements. Excellent as a sounding board, Sam acts with honesty and integrity - a quality we have not often come across with other estate agents. We are so confident in Sam that we are entrusting our house sale in Alresford to Charters rather than another agency. We look forward to a successful outcome on that too!

Karen · 18 September 2017 · Charters Alresford

★★★★★ 4/5

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Rating only, no written review.

Gerry · 17 September 2017 · Charters | Head Office

★★★★★ 5/5

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Judith

Sam is a joy to deal with and always has a smile and a kind word, nothing is too much trouble and his opinion is extremely valuable A million thanks for finding me the perfect property

Judith · 15 September 2017 · Charters Alresford