Charters reviews from buyers

★★★★★ 5/5

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Highly professional and the best agent we have dealt with

Having finally become able to buy our first home we began searching in July 2017 and thankfully we contacted Victoria who has been fantastic from start to finish. Having dealt with other agents, from other companies, we can confirm that Victoria has far exceeded anyone else we have dealt with, in terms of her professionalism, dedication and knowledge of the market. Victoria's most reassuring quality is that she really listened to what we wanted and tailored her services to fulfil our criteria. To prove this we recently had an offer accepted on a property that wasn't even listed on the internet, it came onto the market and she contacted us immediately. This further demonstrated that with Victoria you are not just commission, or a sales target you are actually a valued customer and throughout the whole process she has gone above and beyond, time after time to try and secure us our first home. We cannot recommend Victoria enough, she is a lovely individual who (after dealing with other agents) is definitely a dying breed of estate agents. She is incredibly passionate about her job and takes huge pride in finding people their dream home. So much so I believe she is more excited to have found us a home than we are.

Aidan · 14 December 2017 · Charters Winchester

★★★★★ 5/5

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One word 'Outstanding'

This is how it should be. Jo looked after us as buyers from the moment we agreed the purchase. Providing weekly updates and chasing through enquires with solicitors and agents down the chain. This is what sets Charters apart from the rest, a personal service and attention to detail not only for sellers but also for buyers. Thank you for all your support and patience. Adrian and Jackie

Adrian · 14 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

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Simon Aston

I highly recommend Simon. He is honest, professional, has an excellent knowledge of the mortgage market and works incredibly hard to secure the best deal for his customers. From a personal point of view I would add that Simon's help and support made a challenging time a whole lot less stressful and he is a pleasure to deal with. Thank you Simon.

Carolyn · 13 December 2017 · Charters Winchester

★★★★★ 5/5

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Friendly and Proactive

Victoria is lovely, she is very friendly and we have established a great rapport with her through the house buying process. Victoria has been really proactive in helping us find a property, contacting us as properties that fit our criteria were about to come onto the market to arrange viewings. She quickly established from feedback what type of property we were looking for. Prior to dealing with Victoria we dreaded the thought of estate agents calling us however Victoria dispelled that dread.

Holly · 12 December 2017 · Charters Winchester

★★★★★ 5/5

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Fantastic level of service

Nony was very helpful throughout the whole process, particularly going the extra mile at the end, helping us on rather a tricky day when the vendor hadn't left the house despite having completed on the sale. Her assistance - and empathy - was greatly appreciated.

CE · 8 December 2017 · Charters Winchester

★★★★★ 5/5

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Highly Recommended

Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me through the options and was a huge support in terms of guidance and advise. Samantha and her team kept me completely in the loop through the process with regular updates and check ins which were hugely appreciated. I am extremely happy with the result and am loving life in my new home thanks to Samantha! Thank you!

Charlotte · 8 December 2017 · Charters Farnham

★★★★★ 5/5

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Friendly and helpful

Hayley has been very friendly and helpful to me and my family whilst we were searching for our new home this Autumn. She kept us updated and informed through a long and painful negotiation which was successfully resolved. Thank you very much, we can’t wait to move in to our new home! Best wishes from the Reids.

Karen · 8 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

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Provided Peace of Mind with First Home Purchase

Gemma and the Charters team were superb in ensuring that the purchase of our first home was being pushed forward and could complete ASAP. I would highly recommend Charters and Gemma for their hard work and commitment to quality customer service,

James · 7 December 2017 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

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Our house purchase

Sam was incredibly patient with us as we struggled to down size, He never gave up despite showing us many houses and was always on the phone telling us about a new house Charters had just taken on. He showed a complete understanding of what we were looking for and no other agent came close with regard to his service. Thank you for not giving up on us Sam !

Nikki · 6 December 2017 · Charters Alresford

★★★★★ 5/5

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Tom is the most committed agent I have ever met

Tom has not yet managed to find us the right property but that is a reflection of the current market conditions rather than any lack of effort on his part. He has stayed in touch on a weekly basis and always advises early on anything that might be of interest.. When it comes time to sell I only hope he is covering my area.

Roy · 5 December 2017 · Charters Winchester

★★★★★ 5/5

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Professional, Knowledgeable & Friendly

Victoria is professional, knowledgeable and friendly. She is helping to make our buying experience a pleasure and we would highly recommend her to anyone looking to buy or sell in Winchester.

Linsey · 5 December 2017 · Charters Winchester

★★★★★ 5/5

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Buying a property in Winchester

My wife and I called on Saturday 2nd December without an appointment into four Estate Agents to discuss buying a property in Winchester. Of the four we visited, Liz Pauls came out head and shoulders above the others in the way she greeted us on arrival, discussed our requirements and very helpfully handled our enquiry.

David · 5 December 2017 · Charters Winchester

★★★★★ 5/5

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one of the better agents in Winchester

My wife and I had extensive dealings with Nony over several months and found her most courteous and helpful; she was always contactable, surprisingly often quite late in the day. Nony assessed our needs in a highly professional manner and nothing was too much trouble. We would not hesitate to use Charters services again, hopefully with Nony. David & Lyn Williams

David · 4 December 2017 · Charters Winchester

★★★★★ 5/5

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Liz is the most effective sales person I have dealt with in our long quest to find a property. She is incredibly motivated, has endless energy and enthusiasm and she never gives up! We now have our offer accepted on our dream house, and this is due to Liz's hard work. Thank you so much Liz. Mr and Mrs Croucher

Vanessa · 3 December 2017 · Charters Winchester

★★★★★ 5/5

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Great Service....again

Just completed purchase of a second property in Winchester and Kevin provided excellent service again as he did 4 years ago. Very knowledgeable and patient in explaining options, pros and cons to you. Would highly recommend.

Fiona · 30 November 2017 · Charters Winchester

★★★★★ 5/5

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Excellent service

Sarah has given us excellent service from the start! It's been an absolute pleasure buying our home from her! Highly recommend

Dave · 29 November 2017 · Charters Alton

★★★★★ 5/5

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Nony was the first agent to show us a property as we began our search. We were carried away by her enthusiasm and cheerful nature and immediately decided she would be our number one go-to. She remained entirely positive in the face of our continuing dismal 'it's not quite right' and came up with ever brighter ideas. Thank you Nony, you were wonderful!

Morwenna · 27 November 2017 · Charters Winchester

★★★★★ 5/5

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Jo Goddard

Just a note of appreciation for Jo Goddard and the team at Charters - Jo was the driving force for getting things moving with regards to our entire chain - our sincere thanks and appreciation to her and the entire Charters team for all the hard work and professionalism that you have put into this 'project'. Much appreciated and warm regards, Dr Kar

Shantanu · 24 November 2017 · Charters Chandlers Ford (13 Oakmount Road)

★★★★★ 5/5

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Mr Tenacious!!

I have been looking for a property for a little while now, Lee from Charters Alresford is the ONLY agent who phones on a regular basis, he doesn't wait for properties to hit Rightmove and the internet, he is proactive and phones out the details he believes will be of interest to us. I feel he genuinely cares that he gets us the right property. He asks the right questions and whatever finishing school he graduated from would be proud of his skills and politeness! I am just waiting for a Lee to find us our property!

Jan · 23 November 2017 · Charters Alresford

★★★★★ 4/5

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Good

The charters team kept the sale on track and managed expectations well.

Georgina · 23 November 2017 · Charters Alresford

★★★★★ 4/5

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Very helpful and proactive

Sam has been very helpful and accommodating with our house search.

Alice · 17 November 2017 · Charters Alresford

★★★★★ 5/5

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Honest, helpful and humorous!

Nony provides a very personal touch in her work - she goes the extra mile and her enthusiasm is infectious. Searching for a house can be very stressful but she reminds you that it's really very exciting too! The service she offers is the perfect blend of personal and professional. Keep up the great work, Nony!

Simon · 16 November 2017 · Charters Winchester

★★★★★ 5/5

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Professional and Personable

Dominic has proved invaluable in our search for our new home in Winchester. Being "out of towners" Dominic arranged a tour of both the type & location of potentially suitable properties in the Winchester area which helped enormously in reaching our final decision to make an offer on a lovely property, fingers firmly crossed all goes well from here! Totally professional not to mention very personable we are grateful Dominic was with us on this "journey"

Christopher · 15 November 2017 · Charters Winchester

★★★★★ 5/5

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Sam is willing to go the distance for us.

Sam has been extremely patient,diligent and persistent in trying to find us a home in Alresford which meets our exacting requirements. He is prompt at viewings and at returning calls. Sam is not overtly pushy, although eloquent in pointing out attractive features and benefits in the properties we reviewed together. We are confident that he will be able to find us the property which needs the least compromises.

James · 13 November 2017 · Charters Alresford