Charters reviews from buyers

★★★★★ 5/5

The Trusted Agent

Friendly and knowledgeable

Unfortunately Nony & Charters were unable to find me a property. However I was impressed by the trouble taken by Nony to compose her weekly updates in the form of entertaining emails which also included some local information such as the Watercress Fair in Alresford (apparently there's such a thing as watercress gin). There was also more serious information such as mortgage interest rates (1.08 I believe). In my opinion Nony 's emails gave a personal touch and made me feel like a valued customer. I would have no hesitation in recommending Charters as the agent to go to either as a buyer or a seller.

Joanne · 27 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent Services

This was the first time I've used Samantha at Trinity Rose and I found Samantha and her team very polite, professional and knowledgeable. I would certainly recommend Samantha and her team to anyone looking for help with their mortgage. Thank you ladies!

Angela · 23 May 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Purchase of bungalow

We were very impressed with Tim throughout our journey to purchase our bungalow, he was always polite friendly but most importantly he kept us informed at each stage of the sale including chasing solicitors, agents and builders and I would have no hesitation in using his services in the future or recommending him to potential clients. Thank you Tim for a great service. ,

Irene · 17 May 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Excellent

Marion has been extremely helpful and worked tirelessly to arrange the right mortgage for our move. She has spent countless hours ensuring we were happy with her advice and the product. Marion has been great to deal with throughout and has instilled a great sense of confidence in us that she knows exactly what she's doing and will leave no stone unturned to achieve the right result. Highly recommended.

Richard · 17 May 2017 · Charters Alton

★★★★★ 5/5

The Trusted Agent

Nony found us our perfect home!

Nony was really proactive and introduced us to properties coming onto the market before they were formally advertised. This allowed us to get in early and secure a property which we instantly loved! Nony is a great agent who really knows the Winchester market!

Keith · 11 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Fanastic weekly updates on new houses & existing houses to the market

Rating only, no written review.

Jane · 10 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent communication throughout . Very personable . Extremely efficient . Would highly recommend.

I have been extremely pleased with the service provided by Jo . She is a total credit to the organisation . I cannot fault her performance throughout . She has a fantastic interpersonal skills ... very friendly, approachable and consistent . She has kept me in the loop throughout the process , ensuring I was always updated with developments as they happened . Her attitude has left me with a very positive view of Charters and I would not hesitate to recommend the agents to others. I would also like to add that I have had a number of dealings with other Charters employees ( Winchester office ) since I started my house search .. both in person ( viewings ) and over the telephone . All have been very helpful polite and efficient . Thankyou .

Sarah · 9 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent service

From beginning to end (exchange of contracts, achieved today) the service was very helpful and friendly. I would warmly recommend Charters to any friends looking for a good estate agent, and I look forward to continuing the working relationship when letting the property after completion. Many thanks. Jill Powell

Jill · 9 May 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Thank you Nony

Nony has been very communicate, patient and proactive in helping us through a complicated house purchase. Highly recommend her.

Zoe · 9 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

World Class

Our dealings with Fiona have been nothing but oustanding.. Right from the outset she kept us informed of all dealings, personally met us on site to show us around our house and took a genuine interest in our wellbeing which is really refreshing. Unfortunately things didn't work out with the property due to personal reasons , but it wasn't for the want of trying on both parts. Fiona even at one point offered us accomodation at her own house as she knew just how much this meant to us. That is most definitely going above and beyond in my opinion, she may have lived to regret however !! On a personal note Fiona is one of the nicest and kind hearted people I have I met in a long time. Her sincerity and passion is what makes her so good at her job and as my title states , is world class !!

Nina · 8 May 2017 · Charters | Head Office

★★★★★ 5/5

The Trusted Agent

Excellent, friendly and efficient

Simon provided us with an excellent service and I would without a doubt recommend him to anyone looking for help/advice/guidance with a mortgage. Simon kept us updated at every stage of the process and was always contactable when we needed advice. Being first time buyers and not having done this before, he took his time to explain the whole process and gave us the best advice suited to our situation. The turn around time was incredible thanks to Simon's efficiency and willingness to meet our needs.

Hannah · 7 May 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Remortgage application

We are extremely grateful for the hard work and support provided by Marion and colleague Marie, above and beyond what was expected, in helping us secure our application for mortgage product that was only available on the market for a very limited period of time

Dominic · 4 May 2017 · Charters Alton

★★★★★ 5/5

The Trusted Agent

Carrie was brilliant. Very helpful, thoughtful, and always positive and smiling. We really appreciated her honesty and staightforwardness at all times. Thank you!

Ben · 27 April 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Great service from start to completion

Bought a house in Winchester through Charters. Nony listened to our brief, which was quite specific, gave us details and appointments to see a number of houses which met the brief pretty well... and then gave us details of two houses which didn't seem to meet the brief at all. She persuaded us to go along anyway, no harm in looking. We were pretty surprised to like both of them... even more surprised to end up buying one of them. Very happy that we did. Versus the other estate agents we signed on with I think she took the time to look beyond the headline brief and work out the things which were really important to us.

Fergus · 26 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Professional, knowledgeable and personable

My husband and I approached Samantha when looking to purchase our first house, and thank goodness we did! From start to finish, Samantha's service was excellent. She took time to answer all our first-time buyer questions and found a mortgage perfectly suited to our requirements. When we eventually move on, there is no doubt we will be returning to Samantha for more of her expert guidance and financial advice.

Laura · 25 April 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Excellent Service

We were looking to buy a house, we found the service from Charters to be excellent. In particular, Nony Kerr-Smiley is a genuine asset to that office and her company. She is exceptionally bubbly, diligent and kept us informed throughout and in-between viewings. She clearly works 24/7 judging by telephone calls and e-mails and really did her very best to find us a house. I also loved her openness and honesty if we felt a property was not quite right for us. Would certainly recommend her for anyone buying or selling a house.

BN · 22 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Fab from start to finish

Thank you for the excellent service provided by your company! Especially Nony and Jo for their continuous help and support through the whole process! Thanks again!!!

Rebecca · 21 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Nony Kerr-Smiley

Although we gave not actually met Nony has been so kind & helpful. She is very professional and empathetic to those buying & selling homes

Denise · 17 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent Service from Nony Kerr-Smiley

Nony has provided us with excellent service. She knew exactly what we wanted, and delivered. She made the process smooth and stress free. She's very responsive, professional, and goes above and beyond.

Catherine · 17 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Simply the best!

Rating only, no written review.

Ian · 11 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Relentless, tireless, unstoppable!

Hayley is a force to be reckoned with. She would ring me daily throughout my property search and constantly making helpful suggestions to cast my bet wider and increase my options. She also showed genuine care and sincerity when the sale of my property FL through and weakened my buying position. She would call just to find out how I was and what was happening. She was always ready for when I was in a position with a list of properties that met my Criteria. It felt like I had my own personal shopper!

Ali · 11 April 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Excellent customer service

Jo, was very good at keeping me updated throughout the moving process.She was very calm and friendly while being professional at all times.I would thoroughly recommend Charters from the experience i have had with them. Many Thanks Karen.

Karen · 10 April 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Tim has been fantastic at driving our house purchase through

I've been extremely impressed by how proactive Tim has been throughout our house purchase. He's been in constant contact with all parties in the chain ensuring everyone has progressed towards an exchange date. He's been the 'go to' person to find out what's happening. Would highly recommend Tim, and Charters, for selling your property - based on my experience as a buyer.

Jane · 10 April 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

While I have not in the end either bought or sold a house through Nonie, I have been receiving her weekly newsletter for at least a year, and had email contact with her. She is friendly, approachable, fun and good at summarising the pros and cons of a property. I will miss those newsletters now that I am moving out of the area.

Suki · 10 April 2017 · Charters Winchester