Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
384 reviews from buyers across 6 offices
384 reviews of Charters come from buyers, rated 5.0 out of 5 on average, across six offices in Winchester, Farnham, Chandlers Ford and 2 more.
384 reviews from buyers, newest first, with the office each one is about.
5/5
View AgentsWonderful,helpful,cheerful and always with a smile.
She makes buying houses a pleasure.
Thank you Lilian for sharing your positive experiences with both Nony and Kevin of Charters Winchester with 5STARS.
4/5
View Agentsunique search citeria fullfilled
I have been looking for a property for the past 2+ years. Chartes have sent through a lot of properties that were not relevant and only a very few that were. Admittedly, I had very specific search criteria which were extremely hard to match. Once I built up a relationship with Nony Kerr-Smiley who eventually understood my requirements and style, more specific offers were sent through and offered by phone when new to the market. Nony found a few houses that were suitable in a market that is very samey and I have just secured a purchase on a house this week. Thank you.
Thanks Iris for reviewing the service of Charters in Winchester and particularly for highlighting the efforts of Nony in helping to find you a home after 2years of searching for the one!
5/5
View AgentsFantastic!
Moving areas can be stressful and difficult but not with nony! She found us properties that United us and had us offering before the weekend was done!
Thank you Gail - sounds like you had the perfect agent on your side! Thanks for reviewing Nony of Charters in Winchester so favourably and with 5STARS!
5/5
View AgentsProactive and professional
Tom is polite, enthusiastic and has been more pro-active than any other estate agent we have dealt with since beginning our search for a property. He has made it his business to understand what we are looking for rather than bombarding us with irrelevant information. He maintains regular contact just to keep up to date with things in general and this has been a real distinguishing feature, as no other agent has provided this support/interest and it truly makes Tom - and Charters as a result - stand out from the crowd. A real pleasure to deal with and clearly a credit to Charters.
Karen, many thanks for sharing your experience of Tom's attentive customer service from Charters in Winchester. Great feedback and 5STARS greatfully recieved...
5/5
View AgentsOutstanding Service
We have been working with Nony to find a house for the past year and she has been fantastic to work with. Nony understood our situation very quickly and identified the road we would end up living in after our second meeting! Highly recommended.
Adrian, many thanks for sharing your experience and 'outstanding service' received from Nony and her Charters Winchester team...
5/5
View AgentsWe were relocated back to the UK after a period living overseas. Kevin provided us excellent advice on mortgage options for the house we wanted to buy. This included specialist knowledge of the vendors and mortgage types which would offer us a good value mortgage as a buyer relocating to the U.K. from overseas. We would be happy to recommend Kevin to others seeking excellent support in picking th right mortgage . There is a clear value - add in the services he provides.
Thank you David for reviewing Kevin as our Financial Advisor at Charters in Winchester, for providing valued services to help you relocate home to the UK again. Great feedback and 5STARS much appreciated. Thanks
5/5
View Agentsprofessional and friendly service at all times
Tim has kept us regularly updated throughout the whole process and always been friendly, approachable and professional. Thankyou for your help.
Nicola, many thanks for the 5STAR review of Tim and his team at Charters in Farnham. Glad to have been of service.
5/5
View AgentsA BUSINESS PLEASURE
Mike worked hard to bring about a win/ win situation during our negotiations. At the end of the day he pulled the deal back from the brink when it was about to collapse. Full credit for a job well done.. Thank You Charters .
Di & John, thank you both for sharing your recent experience and for crediting Mike and his Charters team in Alton for holding it all together for you. 5STARS gratefully received with thanks.
5/5
View AgentsVery helpful and responsive to queries
Anita was very helpful guiding us through the proposed purchase of a new property, meeting us on site and following up promptly on any queries that we had. We didn't subsequently proceed with the purchase, but Anita was still very helpful in liaising with the builders to secure the refund of our reservation fee.
Lester, thank you kindly for reviewing Anita's customer service throughout your attempted New Homes purchase. Better like next time and we are most definitely here to help you...
5/5
View AgentsFabulous personal service from start to finish
Having just relocated back to the UK after many years overseas, it was a great stroke of fortune to be introduced to Simon and his team who guided us the entire way through the confusing world of property buying and mortgages. Simon was ever the consummate professional and was able to guide and advise us as to what we needed to do to ensure we would be in the best possible position when the time came to start house hunting. With his personal approach, excellent communication and hard work up front we felt confident that Simon would give us the best possible result when we were ready to go ahead. Therefore when the time came to make the application then Simon was able to secure us an excellent mortgage and with a fantastic and fast service. Always with a personal touch and a friendly style, it has been a genuine pleasure to work with Simon and we would without hesitation recommend him to anyone looking for the best mortgage advice with the best possible service.
Andy - WOW, brilliant review and the perfect case study to showcase Simon's customer service in the world of Financial Services when twinned with Charters Estate Agency services. Delighted to hear your positivity and we thank you for sharing with our other potential customers in this way. THANK YOU
5/5
View AgentsReview for Nony Kerr-Smiley
We have been really happy to have the chance to liaise with Nony from Charters and she has been nothing but helpful in our search for a property. Nony has a lovely charm and she always goes out of her way to be available for all our questions. She is also a pleasure to talk to and extremely efficient, making her an excellent agent.
Emma, thank you very much for your 5STAR review of Nony and Robert of our Charters Winchester team. Great feedback and company endorsement. Thanks again.
5/5
View AgentsEmpathetic and enthusiastic
I didn't meet Nony until I collected the keys, but she was helpful and caring on the telephone prior to then, and very warm when I eventually met her.
Patricia, delighted that you two have finally met after concluding your transaction. Many thanks for sharing your experience having dealt with Nony and Leanne at Charters in Winchester.
5/5
View AgentsBrilliant advice
Nony is a breath of fresh air...I didn't buy through Charters in the end, but Nony provided invaluable, honest help and advice and I would certainly sell or buy with them in the future. I only have high praise for such a professional person who is also a brilliant and witty character. Makes me want to work on your team!
Gill, thanks ever so much for your lovely testimonial in favour of Nony from our Charters Winchester branch. You are welcome to join our team - always looking for more talent?! Thanks again for your 5STAR endorsement.
5/5
View AgentsGreat professional service
Simon was fantastic at guiding us through the mortgage process as first time buyers. He took the time to discuss all options and I had faith in him to get us the best possible deal. Cannot thank him enough.
Thank you Gemma for your kind review of Simon's service as a Financial Advisor, taking you through your first time purchase. Your comments and 5STARS are greatly appreciated. Thank you.
5/5
View AgentsExcellent service and support throughout buying process
Nony provided a very thorough and comprehensive service throughout our house search. It was clear that she worked hard to find suitable properties to propose and to ensure that we had the opportunity to see them. She listended to our thoughts and concerns and offered advice when necessary. We found her friendly, honest, knowledgeable, and importantly, quick off the mark, which led to us finding our new home. She is everything we were hoping for from an estate agent and we are very happy that things are progressing so we can be in our new home soon.
Katherine, thank you for your fantastic review of Nony at Charters in Winchester and for recognising the efforts and quality of Nony's customer service. Delighted to receive your 5STAR endorsement. Thank you.
5/5
View AgentsEnthusiastic about Alresford
Sam worked tirelessly over several months to arrange a wide variety of viewings so that I could get to know the area and focus on what I was looking for. He paired me up with Annie for viewings who quickly got a feel for my preferences and was very open, honest and full of good ideas and made the whole viewing process a pleasure. Thank you!
Maggie - thank you very much indeed for your kind words and 5STAR review of Sam and our Charters team in Alresford.
5/5
View AgentsCouldn't be better
It has been an absolute pleasure to deal with Sam and the Alresford Charters' team during the last few months. Nothing has been too much trouble. Always a reliable, friendly and efficient.service and I would wholly recommend Sam - the epitome of first class professional service.
Hello Sally, thank you kindly for the 5STAR review of Charters in Alresford and in particular the efforts of Sam in his 'first class' service! Many thanks
5/5
View AgentsExcellent service with a smile
My husband and I were very impressed with Charters and especially Johnny who was a pleasure to deal with. He was very professional, attentive and had excellent communication skills, keeping us informed with the latest developments in our house search. Thank you for the brilliant service Johnny.
Thank you NM for sharing your 5STAR rating and overwhelming endorsement of Jonny and the Charters Farnham team! Many thanks
5/5
View AgentsFantastic support from Rob and the rest of the Charters team.
Rating only, no written review.
5/5
View AgentsBest Agents in Farnham
Tim and the rest of the team at Charters made our purchase very smooth and kept us informed at every stage. Having dealt with other less reputable Farnham agents, I would highly recommend Charters.
Guy, thank you for your high praise and recommendation together with 5STAR approval! Many thanks indeed.
5/5
View AgentsUnfailingly professional, helpful, and supportive
throughout our protracted and ultimately unsuccessful search for a property, Carrie offered sage counsel while providing a level of professional service that was second to none, whether at the Farnham office or the various properties visited. Thank you, Carrie. We have undertaken to remove our property from the market, but when we next engage an Estate Agent, it will be Charters of Farnham.
Hello Anthony, thank you for your kind words and 5STAR review - we look forward to working with you again in the future! Many thanks
5/5
View AgentsSimon was brilliant in securing my mortgage for my first flat. He was super helpful and efficient from our first meeting and kept in regular contact providing updates. Living and working in London, Simon was great at being flexible with meeting after working hours. I would definitely recommend Simon to anyone looking for a mortgage.
Great feedback thank you Sarah. Really helpful getting a perspective on the Financial Services aspect of our business too... Thanks again.
5/5
View AgentsWitty, professional and friendly
Nony was by far the most determined agent when it came to finding me a property. Fun to speak to but very professional Nony was fantastic and although I found my property with another agent it was only chance. Nony was consistent in following up all new instructions and keeping me informed. Excellent agent. Thanks Nony.
Thank you MD for taking the time and trouble to endorse Nony of Charters in Winchester with your 5STAR review even though you bought elsewhere! This proves our customer service approach works regardless! Many thanks.
5/5
View AgentsExcellent - Friendly professional service
There are two key reasons as to why we have rated Charters 5 stars. The first is the staff. Everyone at Charters who have 'touched' our sale have been totally enthusiastic about the project - to my mind enthusiasm is the most hoped for element of any transaction and with all of the team: Elliott, Nony, Tom, Connor,Jo (Marketing); Leanne, Catherine, and others - they have all been enthusiastic, fully professional and made it easy to do business. The second reason is the communication. I know how hard internal communication is to achieve in any Company. Charters have got this cracked. As soon as any new development in the process occurs - they all seem to know about it., instantly. I imagine it's a centrally held database type system - no problem with that, but it does rely upon users updating immediately, which they are seemingly disciplined to do. In my working environment we never seemed to get this right - and we were forever lagging behind and reminding everyone to update!
WOW - thank you Peter for recognising the efforts of our people at Charters in Winchester. Teamwork is vital together with great communication skills and we work hard on this area across our business. Thank you so much for the 5STAR review and for sharing your very positive experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
384 reviews from buyers across six offices, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
