Trusted Agent profile Β· Hampshire and Surrey

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Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,162 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,162 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

Trustpilot logo

1,900

Reviews on Trustpilot

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Charters is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in seven years, the group and its branches: 2025, 2024, 2022, 2021, 2019, 2018, 2017.

Negotiator Awards by year, 2024 to 2017

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Charters is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2026, 2020.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Charters office

Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Kirstie at Charters Farnham has been absolutely amazing trying to find me a property to rent, i was signed on with other companies and Kirstie was the only one out of all the Agents who called me regularly with new properties coming to market. if you are putting your house up for rent, go with Charters. Their competition (i use that term lightly, in my view they are not) have been appalling, not one call from any of them in 6 months.

Stuart Β· 4 April 2025 Β· Charters Farnham

Agent replied Β· 11 October 2026

Great to hear, thank you Stuart!

5/5

Trustpilot

I had 2 viewings today with the agent…

I had 2 viewings today with the agent Andy Jerram. He’s been great at finding suitable places for myself and my partner to view, and was very kind, welcoming and helpful at said viewings.

Toffee Β· 27 March 2025 Β· Charters Winchester

5/5

Google

Ryan was great at keeping in touch, even though we didn't buy through Charters the service was very good

Jan Β· 25 March 2025 Β· Charters Alresford

Agent replied Β· 17 April 2025

Thank you Jan!

5/5

Google

I have recently rented a property through the Farnham office and the whole process has been made stress-free. We were on a very tight schedule timewise for getting into the property and without the help from Saty, Kirstie and Jacqui it wouldn't have happened, they were all Excellent, Very professional and so prompt with everything. I cannot thank them enough, they are all a real asset to the Charters Lettings team.

Lisa Β· 25 March 2025 Β· Charters Farnham

Agent replied Β· 11 October 2026

Thank you Lisa, the team will be delighted.

5/5

Google

Sold out our house and I had a great experience with both Luke and Edward.They were truly professional, always kept me updated and made the whole sale process smooth and stress-free. Really appreciate their prompt communication and support throughout. Highly recommended!

Mahender Β· 25 March 2025 Β· Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

After my husband died I signed up with Charters to help me move from East Sussex to the Alresford area to be closer to my daughter and grandchildren. My daughter had bought her property through Charters and from day one I found everyone, particularly Fred and Ryan, very professional, kind and pro-active. They understood exactly the type of property, location and, most important of all, the setting I wanted and although the property I’m now in the process of buying is registered with another agent, which is a great shame, the level of regular contact from Fred was exceptional. I cannot recommend Charters highly enough.

Karen Β· 20 March 2025 Β· Charters Alresford

Agent replied Β· 30 May 2025

Karen, we're sorry to hear of your loss and thank you for taking the time to write a review. Both Fred and Ryan will be delighted to hear this. All the very best with your house purchase.

5/5

Google

I have been working with Charters for some time now and even though they were unable to find me what I wanted, working with them was a positive experience. Thank you to everyone at Charters for helping me with my search for my next home.

Tash Β· 30 January 2025 Β· Charters Alresford

Agent replied Β· 3 June 2025

Thank you for leaving the review Tash, it is much appreciated. All the best with your search.

5/5

Google

Charters acted for me on both my sale and purchase which made things easier to deal with.The whole process was dogged with many problems and delays which over the almost 9mths caused huge worries and stress for me however completion was finally achieved. The teams at Alton and Farnham worked tirelessly on my behalf for which I am unbelievably grateful nothing was to much trouble. Although there are no plans to move again in the future I most certainly would use Charters as my agent and fully recommend their services.Well done and thank you very much.

Kay Β· 29 January 2025 Β· Charters Alton

Agent replied Β· 24 January 2025

Thank you for the review Kay, we hope that the stress has passed and that you are settled in your new home.

5/5

Google

Rating only, no written review.

Charlie Β· 17 January 2025 Β· Charters Farnham

Agent replied Β· 24 January 2025

Thank you!

5/5

Google

Kirstie Stone is top notch and you should consider yourself extremely lucky if she happens to be the agent you are working with for your property. She is extremely knowledgeable, as well as kind and helpful. Kirstie helped me to move from Switzerland to the UK and it was completely seamless and we got everything sorted in a short amount of time. She still works with my landlord to manage my tenancy and makes things so easy, 3 years later and I couldn't be happier. 10/10 experience.

Yusuf Β· 17 January 2025 Β· Charters Farnham

Agent replied Β· 24 January 2025

Thank you Yusuf! We are delighted that Kirstie is part of our team!

5/5

Google

My experience with Charters Estate Agents was nice πŸ‘Œthey so friendly people and lovely people, thank you all for the support and advice I appreciate it keep it up.CHLOE ATTRIDGE, your so amazing I have never seen your type I will always recommend people you and yours thank you so much once again CHLOE ATTRIDGE. …

Daniel Β· 15 January 2025 Β· Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

Charters have been excellent from a buyers side. We dealt with Cameron who understood our needs, recommended strong properties that fitted our criteria and then managed the process expertly. Buying a house should be enjoyable and non pushy, this is exactly what Cameron and Charters deliver. If you’re looking to buy a home make sure you sign up to these guys. The entire team is also super friendly and helpful, we needed ID verified for solicitors and even though Cameron was out of office, Ed stepped straight in and helped us taking time out of his day to complete what we needed. This is how modern day estate agents should deliver their services.

Joshua Β· 15 January 2025 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 22 January 2025

This is great to hear Joshua, thank you for leaving the review.

1/5

Google

Behind their posh and β€œprofessional” looking offices here is the treatment you can expect from them; 1. They claim not returning β€œparking permits” at the end of the tenancy, even if you did. 2. They claim you putting nails on the wall, when you haven’t. 3. They use their management keys to access the property unsolicited/unauthorised, and they claim that this wasn’t the case. Unfortunately appalling tenancy service despite communication efforts, I find them horrible deal with. Please stay well clear away from this company. You have been warned!

Omer Β· 10 January 2025 Β· Charters Chandlers Ford (13 Oakmount Road)

5/5

Google

Our old property management company (Southern properties management) got taken over by charters and we are very pleased with their professionalism. Jacqui and Kirstie moved from southern properties to Charters, they are very helpful and always been available for any rental query. Kirstie is currently arranging our move into our new house and has gone above and beyond looking after us. Highly recommended

Jonathan Β· 9 January 2025 Β· Charters Farnham

Agent replied Β· 24 January 2025

Thank you Jonathan, this is great to hear and both Jacqui and Kirstie will be delighted to hear this.

5/5

Google

Sarah, Gary and Ash helped me secure a property for my search which exceeded expectations in a matter of a couple of days - could not fault the service which was above and beyond. Would recommend Charters and the lettings team to anyone

Fabiano Β· 1 January 2025 Β· Charters Winchester

Agent replied Β· 8 January 2025

Great to hear! Thanks Fabiano!

5/5

Google

Brilliant service, very friendly staff. The whole team are ready to help you. We brought and sold through Charters in Alton recently. It was the service we received from the team on our purchase which made us swap estate agents for our remaining sale. They are all knowledgeable, on your case and are dedicated. Toby, Darcy and Sarah where all outstanding.

Adam Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 9 January 2025

Thank you so much for the review, the Alton team will be so pleased to read this!

5/5

Google

Great service from start to end. Very helpful and friendly team. Highly recommend

Liam Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 23 December 2024

Thank you!

5/5

Google

Very patient and professional staff. Made the process easy. Would definitely recommend them.

Patricia Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 23 December 2024

That's so reassuring, thanks Patricia.

5/5

Google

Selling is difficult but when you are abroad it’s even harder. Charters helped to sell our property so efficiently and also made sure all were completely satisfied throughout. Thank you for the service!

Mark Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 23 December 2024

Thanks Mark, this is a lovely review.

5/5

Google

Charters have been involved in selling my property. From start to finish, everyone at the Alton office have been nothing but professional, honest, patient and knowledgable. Would definately recommend them to anyone.

Jo Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 23 December 2024

Great to hear, thank you Jo!

5/5

Google

We had a very positive experience selling my father's house, with the help of everyone at the Alton branch. A special shout out to Toby who was always encouraging, positive and willing to go the extra mile. I always felt the team was representing our best interests and would happily recommend their services.

Graham Β· 30 December 2024 Β· Charters Alton

Agent replied Β· 23 December 2024

Thank you Graham, toby and the team will be so pleased.

5/5

Google

While searching for a place to rent we used Charters. Ash was especially helpful, he was patient and really great to work with.

Max Β· 25 December 2024 Β· Charters Winchester

Agent replied Β· 8 January 2025

Thank you for reviewing the service!

5/5

Google

Gary and Ash were so lovely and helpful! Both Gary and Ash from the Winchester team were determined to help us find our first home and fought for us when we had little hope. I couldn’t recommend a better place for help finding a home. They were open and honest with us the entire process, ensuring they were clear and transparent every step of the way. We will definitely be using them again later on in the future. Thank you so much Gary and Ash!! We appreciate it so much

Madi Β· 25 December 2024 Β· Charters Winchester

Agent replied Β· 8 January 2025

This is reassuring to hear, thanks Madi.

5/5

Google

We have recently sold and bought with Charters ( fingers crossed). Cameron has been a pleasure to deal with as has the rest of the team. Cameron secured two offers on our current home and actually tipped us off about an early look at the house we are downsizing into. He has really got to know us, our fears and our dreams, and perfectly matched us to buyer and seller. Highly recommend Cameron and all the Charters team. They are truly professional and absolutely delightful people.

Angela Β· 20 December 2024 Β· Charters Chandlers Ford (13 Oakmount Road)

Agent replied Β· 10 January 2025

Thank you for taking the time to review the service you received, in particular from Cameron. It is much appreciated. All the best in your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,886 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards, Winchester won Platinum, Alton won Trusted Agent and Farnham won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2017.

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