Newest first, from every platform, with the office each review is about. First names only.
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5/5
TrustpilotFirst class service
Charters have disproved my previously poor opinion of estate agents. First class service from Winchester branch from start to finish. Realistic and helpful advise to market my property. All the Winchester team were friendly, professional and efficient. They worked hard to develop viewings for me, leading to a sale with a very good price for my property. Excellent sales progression service, thanks to Jo Goddard. I couldn't have asked for more, I would highly recommend.
Lynda Β· 28 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you Lynda!
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5/5
TrustpilotReceived a very good response from Mrβ¦
Received a very good response from Mr Andy Jerram
Anil Β· 28 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you Anil!
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5/5
TrustpilotHad a very good experience withβ¦
Had a very good experience with Charters Estate Agents, Top class customer services from Amelia Haines who was really helpful from every step of the way.
Opondo Β· 28 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Great to hear, thank you!
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5/5
TrustpilotBest experience
I am so happy with charters been my agent and I never regret getting a property through them .the way there staff treat is a top notch expecially my lovely lady Sophie Pickering sheβs so lovely
Oyewole Β· 28 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Ah, Sophie will be delighted!
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5/5
TrustpilotAmazing support from Sophie at Southampton
Charters have been fantastic for looking out for properties for me and my partner. In particular, Sophie Buontempo at the Southampton branch was regularly sending us properties that matched all of our wants and needs. She was so understanding with a really personalised approach - she had taken the time and kept us in mind when properties were coming to the market, and was so prompt at replying to her emails and booking us in for viewings. We really felt that she respected what we were looking for and that she had great care for us. I couldn't recommend the service enough, but especially how Sophie handled our case and helped us find our first property!
Jess Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
This is a wonderful endorsement of Sophie, she will be delighted to hear this, thank you.
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5/5
TrustpilotSourcing a letting property with Andy
Getting a property sourced to securing the property was made so easy with Charters. We worked with Andy Jerram who was incredibly helpful and always answered our excessive amount of questions with professionalism and ease. So thank you to him!
Max Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thanks Max!
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5/5
TrustpilotCommunication was great
Communication was great. Very friendly and informative. Great help
Amro Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you!
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5/5
TrustpilotGreat experience with Sarah
Sarah Bainbridge found us an amazing property and has been exceptional to work with. If you need a property in the Winchester area, she's your person!
Claudia Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Claudia, thank you!
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1/5
TrustpilotExtremely poor service
Extremely poor service, never return calls and communication is appalling. People seem to leave constantly and there is never any continuity planning. E-mails just ignored,Avoid
Neil Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 19 June 2024
Hi Neil, thank you for contacting us separately about this, we appreciate the feedback and it has been passed to the Lettings team who will look at further. Thank you for your time.
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5/5
TrustpilotCharters Alresford
Fred, Ryan and Charlie have been total professionals in our experience with Charters so far. They are communicative, clear and timely - the main things you want from estate agents when going through a stressful process. Iβm appreciative of all their support so far.
Jessica Β· 27 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thanks Jessica!
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5/5
TrustpilotCharters has been an excellent
Charters has been an excellent Estate Agents ! They were extremely helpful throughout and have done everything they possibly could to help . Kirstie at the Farnham office has been a massive help and has done absolute magic !
Joley-Rose Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you Joley, Kristie will be delighted.
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5/5
TrustpilotProcessional and very pleasant team
Rating only, no written review.
Mme Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you!
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5/5
TrustpilotWe have just signed up with Chartersβ¦
We have just signed up with Charters and everyone has been really helpful in getting us on the market. Letβs hope the sales process goes as smoothly. ππ»We have a couple of viewings scheduled so far ππ»
Mike Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Fingers crossed Mike and all the best.
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5/5
TrustpilotExcellent Communication and diligence.
Communication is good and very comprehensive. We had a lot of questions, all that were answered promptly both through e-mail & phone calls, and with us being overseas with big time differences, this was appreciated. I would like to highlight Robyn Fossa, who at the 12th hour, with a lot of changes that we were concerned about, managed to steer us through and was able to make phone calls at the right time to tie everything together. Thank you.
Dominic Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 19 June 2024
Dominic, this is great to hear! Thank you for the review!
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5/5
TrustpilotAndy Jerram made the whole process veryβ¦
Andy Jerram made the whole process very streamless and was highly efficient responding quickly and going above and beyond to answer my questions in detail. Thank you for your help
Vicky Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you Vicky, this is much appreciated.
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5/5
TrustpilotExcellent Letting Agent at Charters Estate Agents βββββ
Andy Jerram provided exceptional service during my rental search. His professionalism, attention to detail, and dedication made the process smooth and enjoyable. Highly recommend Andy for anyone looking for a reliable and friendly letting agent at Charters!
Ali Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Wonderful news, thanks for the feedback.
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5/5
TrustpilotExcellent support
We recently purchased a property through Charters. Jo Goddard was tremendously helpful in ensuring everything went smoothly.
Will Β· 26 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Wonderful to hear, thanks Will.
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5/5
TrustpilotGreat service!
I had the pleasure of engaging with Jo Goddard from the Winchester branch when I purchased my new house. The service from Jo was second to none, she gave regular updates and they house completed within the desired time frame. Always cheerful, Jo was a pleasure to work with. Thank you Jo!
Jo Β· 25 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thanks Jo, our Jo will be delighted!
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4/5
TrustpilotCharters Sales
The sales team were great and communicated well with us during the sales process.
Sara Β· 25 November 2024 Β· Charters Winchester
Agent replied Β· 29 July 2023
Sara, thank you for taking your time to review our services, this is great to hear.
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5/5
TrustpilotExcellent service from Alresfordβ¦
Excellent service from Alresford Charters for the sale of our property and onward purchase. Fred and Ryan have been exceptional throughout, communication has always been clear and never pushy, very professional.
Sophie Β· 25 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thanks Sophie, this is great to hear.
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5/5
TrustpilotAmazing people
I have a great experience with Charters when I was looking for a flat in Southampton. They did a fantastic job keeping me updated and trying help me find a good place. Communication has been beyond amazing and I am very grateful for their help. Andy and Ella are really very nice and helpful people!
Hudaya Β· 25 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you for the review!
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5/5
TrustpilotExceptional Service with a Personal Touch
I had the absolute pleasure of working with Charters and in particular with Cameron Broom during my buying journey. I couldnβt be more impressed with the professionalism and genuine care. From the very first meeting, it was evident that Cameron prioritized understanding my needs and ensuring every step of the process was seamless.He consistently went above and beyond, offering expert advice, clear communication, and unparalleled attention to detail. I wholeheartedly recommend Charters to anyone seeking a reliable, knowledgeable, and caring real estate agent.
Mazen Β· 23 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Mazen, thank you for taking the time to review this, Cameron will be so pleased.
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5/5
TrustpilotCharters were great
Charters were great in the sale of our property. Paul especially was very helpful and professional, and kept us updated at every stage of the process.
Joshua Β· 22 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thanks Joshua!
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5/5
TrustpilotWe were really happy with the serviceβ¦
We were really happy with the service Charters provided. We were contacted after every viewing whether there was feedback or not. They asked all the right questions about our house, to help them provide all the information potential buyers would need. Nothing ever seemed too much trouble. They were friendly and professional throughout the whole process. We get the keys on Friday for an our new place and will be forever grateful to Nick and Rich and all the team for making it happen!
Amy Β· 22 November 2024 Β· Charters Winchester
Agent replied Β· 23 December 2024
Thank you Amy, this is wonderful to hear.
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