Trusted Agent profile Β· Hampshire and Surrey

Verified

Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

4,128 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,128 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,294

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,876

Reviews on Trustpilot

All 6 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

First class service

Charters have disproved my previously poor opinion of estate agents. First class service from Winchester branch from start to finish. Realistic and helpful advise to market my property. All the Winchester team were friendly, professional and efficient. They worked hard to develop viewings for me, leading to a sale with a very good price for my property. Excellent sales progression service, thanks to Jo Goddard. I couldn't have asked for more, I would highly recommend.

Lynda Β· 28 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you Lynda!

5/5

Trustpilot

Received a very good response from Mr…

Received a very good response from Mr Andy Jerram

Anil Β· 28 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you Anil!

5/5

Trustpilot

Had a very good experience with…

Had a very good experience with Charters Estate Agents, Top class customer services from Amelia Haines who was really helpful from every step of the way.

Opondo Β· 28 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Great to hear, thank you!

5/5

Trustpilot

Best experience

I am so happy with charters been my agent and I never regret getting a property through them .the way there staff treat is a top notch expecially my lovely lady Sophie Pickering she’s so lovely

Oyewole Β· 28 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Ah, Sophie will be delighted!

5/5

Trustpilot

Amazing support from Sophie at Southampton

Charters have been fantastic for looking out for properties for me and my partner. In particular, Sophie Buontempo at the Southampton branch was regularly sending us properties that matched all of our wants and needs. She was so understanding with a really personalised approach - she had taken the time and kept us in mind when properties were coming to the market, and was so prompt at replying to her emails and booking us in for viewings. We really felt that she respected what we were looking for and that she had great care for us. I couldn't recommend the service enough, but especially how Sophie handled our case and helped us find our first property!

Jess Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

This is a wonderful endorsement of Sophie, she will be delighted to hear this, thank you.

5/5

Trustpilot

Sourcing a letting property with Andy

Getting a property sourced to securing the property was made so easy with Charters. We worked with Andy Jerram who was incredibly helpful and always answered our excessive amount of questions with professionalism and ease. So thank you to him!

Max Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thanks Max!

5/5

Trustpilot

Communication was great

Communication was great. Very friendly and informative. Great help

Amro Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you!

5/5

Trustpilot

Great experience with Sarah

Sarah Bainbridge found us an amazing property and has been exceptional to work with. If you need a property in the Winchester area, she's your person!

Claudia Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Claudia, thank you!

1/5

Trustpilot

Extremely poor service

Extremely poor service, never return calls and communication is appalling. People seem to leave constantly and there is never any continuity planning. E-mails just ignored,Avoid

Neil Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Hi Neil, thank you for contacting us separately about this, we appreciate the feedback and it has been passed to the Lettings team who will look at further. Thank you for your time.

5/5

Trustpilot

Charters Alresford

Fred, Ryan and Charlie have been total professionals in our experience with Charters so far. They are communicative, clear and timely - the main things you want from estate agents when going through a stressful process. I’m appreciative of all their support so far.

Jessica Β· 27 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thanks Jessica!

5/5

Trustpilot

Charters has been an excellent

Charters has been an excellent Estate Agents ! They were extremely helpful throughout and have done everything they possibly could to help . Kirstie at the Farnham office has been a massive help and has done absolute magic !

Joley-Rose Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you Joley, Kristie will be delighted.

5/5

Trustpilot

Processional and very pleasant team

Rating only, no written review.

Mme Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you!

5/5

Trustpilot

We have just signed up with Charters…

We have just signed up with Charters and everyone has been really helpful in getting us on the market. Let’s hope the sales process goes as smoothly. πŸ™πŸ»We have a couple of viewings scheduled so far πŸ™πŸ»

Mike Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Fingers crossed Mike and all the best.

5/5

Trustpilot

Excellent Communication and diligence.

Communication is good and very comprehensive. We had a lot of questions, all that were answered promptly both through e-mail & phone calls, and with us being overseas with big time differences, this was appreciated. I would like to highlight Robyn Fossa, who at the 12th hour, with a lot of changes that we were concerned about, managed to steer us through and was able to make phone calls at the right time to tie everything together. Thank you.

Dominic Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 19 June 2024

Dominic, this is great to hear! Thank you for the review!

5/5

Trustpilot

Andy Jerram made the whole process very…

Andy Jerram made the whole process very streamless and was highly efficient responding quickly and going above and beyond to answer my questions in detail. Thank you for your help

Vicky Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you Vicky, this is much appreciated.

5/5

Trustpilot

Excellent Letting Agent at Charters Estate Agents ⭐⭐⭐⭐⭐

Andy Jerram provided exceptional service during my rental search. His professionalism, attention to detail, and dedication made the process smooth and enjoyable. Highly recommend Andy for anyone looking for a reliable and friendly letting agent at Charters!

Ali Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Wonderful news, thanks for the feedback.

5/5

Trustpilot

Excellent support

We recently purchased a property through Charters. Jo Goddard was tremendously helpful in ensuring everything went smoothly.

Will Β· 26 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Wonderful to hear, thanks Will.

5/5

Trustpilot

Great service!

I had the pleasure of engaging with Jo Goddard from the Winchester branch when I purchased my new house. The service from Jo was second to none, she gave regular updates and they house completed within the desired time frame. Always cheerful, Jo was a pleasure to work with. Thank you Jo!

Jo Β· 25 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thanks Jo, our Jo will be delighted!

4/5

Trustpilot

Charters Sales

The sales team were great and communicated well with us during the sales process.

Sara Β· 25 November 2024 Β· Charters Winchester

Agent replied Β· 29 July 2023

Sara, thank you for taking your time to review our services, this is great to hear.

5/5

Trustpilot

Excellent service from Alresford…

Excellent service from Alresford Charters for the sale of our property and onward purchase. Fred and Ryan have been exceptional throughout, communication has always been clear and never pushy, very professional.

Sophie Β· 25 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thanks Sophie, this is great to hear.

5/5

Trustpilot

Amazing people

I have a great experience with Charters when I was looking for a flat in Southampton. They did a fantastic job keeping me updated and trying help me find a good place. Communication has been beyond amazing and I am very grateful for their help. Andy and Ella are really very nice and helpful people!

Hudaya Β· 25 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you for the review!

5/5

Trustpilot

Exceptional Service with a Personal Touch

I had the absolute pleasure of working with Charters and in particular with Cameron Broom during my buying journey. I couldn’t be more impressed with the professionalism and genuine care. From the very first meeting, it was evident that Cameron prioritized understanding my needs and ensuring every step of the process was seamless.He consistently went above and beyond, offering expert advice, clear communication, and unparalleled attention to detail. I wholeheartedly recommend Charters to anyone seeking a reliable, knowledgeable, and caring real estate agent.

Mazen Β· 23 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Mazen, thank you for taking the time to review this, Cameron will be so pleased.

5/5

Trustpilot

Charters were great

Charters were great in the sale of our property. Paul especially was very helpful and professional, and kept us updated at every stage of the process.

Joshua Β· 22 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thanks Joshua!

5/5

Trustpilot

We were really happy with the service…

We were really happy with the service Charters provided. We were contacted after every viewing whether there was feedback or not. They asked all the right questions about our house, to help them provide all the information potential buyers would need. Nothing ever seemed too much trouble. They were friendly and professional throughout the whole process. We get the keys on Friday for an our new place and will be forever grateful to Nick and Rich and all the team for making it happen!

Amy Β· 22 November 2024 Β· Charters Winchester

Agent replied Β· 23 December 2024

Thank you Amy, this is wonderful to hear.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,852 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

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