Trusted Agent profile · Hampshire and Surrey

Verified

Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

4.9

★★★★★ Excellent

4,149 reviews across 6 offices and 4 platforms

www.chartersestateagents.co.uk

Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,149 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.8 / 5

1,304

Reviews on Google

All 6 offices

Facebook logo

3.5 / 5

8

Reviews on Facebook

All 6 offices

The Trusted Agent logo

5.0 / 5

950

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

1,887

Reviews on Trustpilot

All 6 offices

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Charters's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Charters office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Excellent Letting Agents

Excellent Letting Agents. My property has been handled by the Farnham staff Jacqui McKeown and Kirstie Stone for many years and have always had excellent service. I’ve just gone through a change of tenancy and the whole process was very smooth. All the paperwork is online can be dealt with quickly and completed in a matter of minutes. I can highly recommend them.

Elaine · 21 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Elaine, this is wonderful news and we appreciate the feedback. Jacqui and Kirstie are in a league of their own when it comes to lettings. You're in safe hands but you know this already!

5/5

Trustpilot

Good experience using Charters to find…

Good experience using Charters to find our next rental property, which is often a difficult task. Ash & Gary were helpful and responsive with our questions, organised a prompt viewing and we're now excited and getting ready to move into our next home.

Ruth · 21 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Ruth - enjoy your new home!

5/5

Trustpilot

Efficient and friendly

Fred Foey has been very helpful in my continuing search for the right property. He understands what I'm looking for, although will suggest properties that don't quite meet the criteria in case they have that indefinable quality that might make them right for me, despite not ticking all the boxes (at my request). He is in regular contact and proactively tells me when something is coming to the market.

Tina · 20 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Tina, Fred is one of the best and he will be so pleased to read this review.

5/5

Trustpilot

I had been looking for rental property…

I had been looking for rental property from last 3 weeks, gave offers as well for couple of them, but still didn't went through with most of them, not sure about the reason.Then, got connected with Charters and got the process done quite smoothly and professionally.Especially, would like to thank or appreciate Sophie in getting me the required property. She was extremely professional and I could say she was the best lettings negotiator I have ever met. She showed me 2 properties on same day, providing all the required details hassle-free.

Vivek · 20 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Vivek, we appreciate this review and feedback.

5/5

Trustpilot

Charters provide helpful

Charters provide helpful, efficient and professional service. Tilly provided great support throughout.

Sophie · 20 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thanks Sophie, this is great to hear.

5/5

Trustpilot

Effective and diligent agency

Charters are a proactive, efficient and personable agency. They think about the clients they work with and cater to their specific needs in a way that stands out well from others. Communication is clear and enthusiastic, enabling customers to get what they need when they need it. Would definitely use them again.

Chris · 20 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Chris - this is really useful to know, much appreciated.

4/5

Trustpilot

Very good experience

Very good experience using charters to sell. Agent Jo Goddard was excellent and kept me updated regularly.

Robin · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Robin.

5/5

Trustpilot

Quick, efficient and highly recommended

I wanted to find a property on short notice and Amelia & Ash arranged for viewings immediately matching my criteria. The communication throughout the process was seamless and all relevant information was shared wherever necessary.Amelia understood the requirements and was very helpful in finding matching properties and arranged the viewings on requested times. I would highly recommend the letting team at Charters.

Anup · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Anup!

5/5

Trustpilot

Great Flat Finding Experience

Have been searching with Amelia as our letting negotiator, she's been really friendly, fantastic service and has been patient while we've been viewing properties, she's been really active in sending us new potential properties on the market so it's made us really want to rent with charters for the properties!

Damian · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thanks Damian, much appreciated.

5/5

Trustpilot

Nathan was very helpful in my property…

Nathan was very helpful in my property search, would recommend!

Chantal · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Staff were thorough with their…

Staff were thorough with their knowledge of the properties and always offered helpful answers to querries.Sarah Banbridge was very friendly

Bernard · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Great to hear!

5/5

Trustpilot

Super professional and speedy

Kaylee · 19 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you!

5/5

Trustpilot

Cannot speak highly enough ....

We can not give enough credit to Charters and especially Kerry. They have been the ONLY Estate Agent in the area that have routinely kept us informed about properties that may be suitable for our daughter and her family. We have visited around 10 different Estate Agents in the area, handed leaflets explaining what they were looking for and giving the parameters, such as 4 bedrooms etc and only Charters have bothered to keep us informed. A very big thank you to Charters and especially Kerry.

Andrew · 18 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Andrew, this is wonderful to hear, from Kerry's point of view you will not find a more diligent estate agent locally. She knows the area like no-one else. All the best for the future.

5/5

Trustpilot

Friendly, Encouraging

Friendly, encouraging, realistic. This is the second time we have used Charters. They got us a fantastic price for my Dad's house in 2022, so we wanted to use them again. The market was quite different this time, however, we felt they gave us wise advice, based on their years of experience, and encouraged us through the ups and downs. They were always on the end of the phone when we needed them.

Helen · 18 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for trusting us again Helen, all the best.

5/5

Trustpilot

Winchester Rental Market

I had been looking at the Winchester rental market for a few weeks and contacted Charters in relation to a property i was interested in, unfortunately a let had been agreed the previous day, however Sarah Bainbridge was extremely proactive and provided me with links to current properties in my budget and within an hour we had arranged 3 viewings. I was able to secure my favourite of the three and move in the end of this month. The communication throughout the process has been excellent. I would highly recommend Charters and specifically Sarah.

Patrick · 18 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Patrick, this is great to hear!

5/5

Trustpilot

A massive thankyou to Jo at Charters…

A massive thankyou to Jo at Charters est agents . Park Gate. I can't thank you enough for all the help through the process of purchasing our new home. You've been so professional at keeping us informed regularly thro the process. Richard and Elaine x

Richard · 17 November 2024 · Charters Winchester

Agent replied · 24 August 2024

Thanks Richard, we appreciate the review.

5/5

Trustpilot

Fred Foey the Sales Manager at Alresford…

Fred Foey has been very helpful,friendly and efficient as well as being a really good communicator in our dealings with the Charters Alresford office

Malcolm · 16 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Malcolm, great news!

5/5

Trustpilot

Exceptional Rental Agency Service

I highly recommend Kirstie Stone at Charters Farnham. She listened to my requirements and lifestyle and was so very helpful. She suggested a rental property which she described as a bit of a "wild card", as it was not in a location I had previously considered. I saw it and loved it. She gave great advice, was patient, supportive, warm, and generous with her time. She went back to the house for me so she could video the interior because I had been over excited and forgot to press record! She negotiated with the landlord on my behalf and took the stress out of the whole process. I have been searching for nearly 2 years for the perfect property, and it was the first time I felt as if I had met an agent who was on my side, who understood me and what I wanted. I am so very grateful I found Kirstie and even more grateful she found me my dream home. Thank you Kirstie. Stay Fabulous.

Melanie · 15 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Melanie, this is a wonderful review! Thank you for sharing this with us, Kirstie will be delighted.

5/5

Trustpilot

Very helpful and responded quickly and…

Very helpful and responded quickly and well to comments.

Tony · 15 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thanks Tony

5/5

Trustpilot

The team at Charters Winchester

The team at Charters Winchester, in particular Sarah and Gary have been absolutely fantastic as we transition from one property to the next. Helpful and friendly every step of the way! Thank you Sarah and Gary!

Warren · 15 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you Warren!

5/5

Trustpilot

Excellent service and staff

CHATTERS My husband and I were looking for a place to rent , Andy Jerram was very helpful and welcoming. He assisted us and was patient during our call conversations. From Deborah Appiah

Deborah · 15 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for the review Deborah, we really do appreciate it.

5/5

Trustpilot

Great value, Great services, Amazing Team!

My experience with chaters estate agents is one that I will always remember. I have never received such level of support and care from a real estate company here in the UK. Right from the start of my contract till now that I am relocating out of the city it’s be all amazing experience. They are very responsive, professional, supportive, VERY prompt in service delivery (including weekends) and they have got most amazing Team! In my own opinion i believe charters estate Agents have created a benchmark for contemporary services in the real industry… I will recommend charters any time any day. Great value, Great services, Amazing Team!

CHURCHILL · 14 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Thank you for the marvellous review!!!

5/5

Trustpilot

Rental property

My husband and I are renting near Farnham with a view to relocating in the future. Kirstie Stone has been super helpful- great communication and time keeping. She has assisted us to find a great rental property and answered queries swiftly.

Louise · 14 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Great to hear! Thank you Louise.

5/5

Trustpilot

Farnham Landlord

We’ve let our family home in Farnham through Charters for the last 8 years. Kirstie helped us through the initial minefield of the process of letting the property and has been very effective at marketing and guiding new tenants at each change of tenancy ever since, and Jacqui and the rest of their team really understand the day to day property management shielding us from many of the day to day issues. We certainly feel that they understand our property and we feel confident leaving it in their hands. Minimal void period over the 8 years speaks volumes.Always a smile at the end of the phone - not to be underestimated!

Richard · 14 November 2024 · Charters Winchester

Agent replied · 23 December 2024

Richard, thank you for leaving the review. Kirstie will be delighted.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Charters

Which Charters office has the most reviews?

Winchester has the most, with 2,873 reviews rated 4.9 out of 5, followed by Farnham with 333.

Where are the Charters offices?

The six Charters offices, by town:

  • | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
  • Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
  • Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
  • Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
  • Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?

263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

What do buyers say about Charters?

382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."

What do landlords say about Charters?

56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."

What do tenants say about Charters?

100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."

Has Charters won any awards?

Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent