Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotHighly Recommend Maxine
We've had the pleasure of working with Maxine for several years now, and I honestly can't speak highly enough of her. Her communication is second to none, always clear, prompt, and professional. What really sets her apart is her attention to detail and the way she consistently goes above and beyond to make sure everything runs smoothly. It's such a relief to have her back managing our properties again. She brings a level of care and experience that’s hard to find, and we feel completely confident knowing things are in her hands.
Emma · 27 August 2025 · Charters Winchester
★★★★★ 5/5
TrustpilotDefinitely recommend
I would like to say a huge thank you to Rhian who was extremely helpful, supportive and kind throughout the whole process. The communication was always thorough and made easy.
Louise · 27 August 2025 · Charters Winchester
★★★★★ 5/5
TrustpilotExcellent
Rhian and her team were excellent super helpful and friendly. She went above a beyond to help and assist in a very difficult time in my life. Would 100% recommend Rhian as she was amazing as well as professional
Michelle · 27 August 2025 · Charters Winchester
★★★★★ 5/5
TrustpilotAn Excellent Service from start to finish and still enduring!
A very professional, helpful, proactive and knowledgeable agency. They helped me from start to finish. Advising on what tenants needed in the current market improving rentability. Where to improve the property for maximum return. They helped me with quotes for various jobs, including all safety certificates, photos and marketing. I received instant viewings from these products and a tenant was agreed very quickly. A great guiding hand in a difficult market. Since letting has started, they have been the vital conduit between me and the tenant, especially as I know work abroad. Reacting quickly to any issues the tenant may have, providing great advice and solutions. To note Jacqui in sales, Marie-Claire (Maz) in property management and maintenance, and Kirstie in tenant relationship management have been first-rate and been a joy to work with. A strong team that I’m happy are looking after my property for me. Highly recommended. Thank you.
Denis · 27 August 2025 · Charters Winchester
★★★★★ 5/5
TrustpilotDidn't find a property to purchase…
Didn't find a property to purchase however the sales negotiator Maya worked tirelessly to try and find the right property. Very informative,polite,chatty and always kept me posted with new properties.
John · 27 August 2025 · Charters Winchester
Agent replied · 19 June 2024
We appreciate your positive feedback. We're so glad to hear that our sales team member was informative and helpful during your property search. We value your comments.
★★★★★ 5/5
TrustpilotIsabella was fantastic
We hadn’t worked with Charters before but after a look online they seemed to have the best properties by far. We dealt with Isabella who was absolutely fantastic in helping with our rental search. She has been proactive, friendly and communicative throughout and I would definitely recommend working with her!
Catherine · 26 August 2025 · Charters Winchester
Agent replied · 27 August 2025
We're happy to hear that you found the best properties through us and that your rental search was fantastic. We appreciate your positive feedback regarding the proactive, friendly, and communicative support you received.
★★★★★ 5/5
TrustpilotMaya made my whole experience with…
Maya made my whole experience with looking for a property so easy. She went above and beyond in helping me and proactively sent me details of properties and follow ups. Will definitely use Maya again to help me purchase. She is a credit to Charters.
Angela · 26 August 2025 · Charters Winchester
Agent replied · 27 August 2025
We're happy to hear that your property search was made easy. We appreciate your positive feedback regarding the proactive support you received. Thank you!
★★★★★ 5/5
GoogleMe and my Partner have recently started our journey with Charters. So far the experience has been amazing. We have had the pleasure of Chloe Bowers from the Bitterne office helping us and she has made the experience super easy, as the first property we wanted to view ended up being let, but she came to us with another property to view which was in a slightly different building but what we were looking for. We decided that one wasn’t for us due to circumstances out of Chloe’s hands but within a day or two Chloe had another property that matched what we were looking for and this is this property we have now gone for. Chloe has been professional, knowledgable and answered any questions that we have had. Thank you Chloe and the Bitterne office!!
Iesha · 20 August 2025 · Charters Alresford
Agent replied · 2 September 2025
Thank you for your experience with us so far. You are in safe hands with Chloe.
★★★★★ 5/5
GoogleSarah and Gary at Charters in Winchester have been fantastic at helping me find a property to rent. It has felt like a bespoke service just for me. Thank you
Jane · 11 August 2025 · Charters Winchester
★★★★★ 5/5
Google🌟 Outstanding Service from Charters Bitterne & Ellie 🌟
We had a wonderful experience with Charters Estate Agents at the Bitterne office, especially thanks to Ellie. She was incredibly helpful in assisting us with finding the right property, and she arranged a viewing at very short notice that suited our schedule perfectly.
At the property, Ellie conducted herself with the utmost professionalism and patience, answering all our questions and guiding us with clarity and kindness. Her calm and friendly manner made the whole process feel pleasant and reassuring, creating a safe and positive atmosphere that ultimately gave us the confidence to move forward and offer on the property.
Her support made the journey feel seamless, and we truly appreciate the exceptional service. Highly recommended!
Sumant · 7 August 2025 · Charters Alresford
★★★★★ 5/5
GoogleMy experience with Charters (Chandlers Ford branch) has been nothing short of fantastic. Cameron, especially, has been professional, proactive, warm, and helpful, making the process thus far much smoother than I was expecting, as a first-time buyer. I've felt prioritised and supported and would highly recommend to anyone.
Izz · 31 July 2025 · Charters Chandlers Ford (13 Oakmount Road)
★★★★★ 5/5
GoogleAlways great friendly service. Look forward to using on our next purchase
James · 16 July 2025 · Charters Alton
Agent replied · 13 April 2026
Thank you! All the best!
★★★★★ 5/5
GoogleThank you for your help (Sarah)Although I did not find the right house in the end, but thank you very much for your enthusiasm and hard work to help me .
Kai · 3 June 2025 · Charters Winchester
★★★★★ 5/5
GoogleI have recently engaged Charters lettings department to help us re let our property.
My dealings so far have mainly been with Jacqui Mckeown who I have found to be extremely knowledgeable on the subject. Her experience in this field clearly shows. She has a warm engaging personality and explained the whole process, offering sound advice, without being pushy.
I feel confident in the service that they are providing us.
Lucy · 29 May 2025 · Charters Farnham
Agent replied · 3 June 2025
Thank you so much Lucy, Jacqui will be delighted.
★★★★★ 5/5
GoogleCharters and in particular Dylan, Sarah and Gary have been fantastic! They have gone above and beyond to support me through the process of finding a place to rent. They listened to my every request and responded promptly politely and professionally.
Natasha · 29 May 2025 · Charters Winchester
★★★★★ 5/5
TrustpilotChloe and all of the staff were…
Chloe and all of the staff were brilliant with me and helped me find the right property, I would definitely use them again
Carl · 27 May 2025 · Charters Winchester
★★★★★ 5/5
GoogleMy partner and I were nervous about finding a home to rent together as we've heard lots of negative things about the market currently.
Kirstie made our experience absolutely seamless; she was kind, understanding of what we wanted and has been so communicative through the process. For that, we can't thank her enough. We can't wait to move in now :)
Caitlin · 20 May 2025 · Charters Farnham
Agent replied · 11 October 2026
Thank you Caitlin and all the very best in your new home!
★★★★★ 5/5
GoogleWe have been with Charters as tenants before and there’s a reason why we called them up again when looking for a new home. We really appreciated Sarah being so proactive with finding us properties to view. We had a lot of boxes to tick, but she took on the challenge nonetheless, so thank you! Dylan was a great help by taking us on viewings, receiving our feedback and giving us honest advice, which we always appreciate. Charters as a business always feels professional and their properties tend to be of a high standard. However, this time round it felt more personal and transparent, which should only be encouraged!
The · 30 April 2025 · Charters Winchester
★★★★★ 5/5
GoogleCameron was incredibly knowledgeable about the local area and provided excellent guidance throughout our search process. His communication was prompt and clear, and he was always readily available to answer our questions. He was personal and impressed by his consistency in finding the right home for us. We couldn't have been happier with the outcome."
Thank you Edward and his team of Charters. 🙂
Mitu · 29 April 2025 · Charters Chandlers Ford (13 Oakmount Road)
★★★★★ 5/5
GoogleOver the years, I've used various estate agents, but now I wouldn't choose anyone other than Charters. This is the second time I've used their services, and once again, it has been a fantastic experience. The photos are stunning, taken by a professional photographer, and all the staff are exceptional. We always receive top-notch service. I highly recommend Charters to anyone in the area.
Emily · 29 April 2025 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 29 May 2025
Thank you Emily!
★★★★★ 5/5
TrustpilotLily has been fantastic!
From first contact with Lily Mott we have received nothing but outstanding customer service!! Lily has been extremely helpful and professional throughout and has gone above and beyond due to our slightly different circumstances, keep us updated every step of the way. Even though we have decided to put everything on hold for now, we will not hesitate going back to Lily and Charters when our search resumes! Thank you!
Claire · 25 April 2025 · Charters Winchester
★★★★★ 5/5
GoogleWhat a team Gary, Sarah and Dylan make. After a couple of days they found us a tenant. Now that was quick! Gary gave some really good early advice before we purchased our rental property which was incredibly useful and Dylan and Sarah are great communicators and negotiators. You are in very safe hands with this team. Thanks all.
Paul · 17 April 2025 · Charters Winchester
★★★★★ 5/5
GoogleNick, Josh and the team at Charters have been brilliant in regards to my purchase of a house in Fleet they listed.
They have been so helpful, understanding, supportive and available whenever I've needed to view the house, speak about status of the chain, support in pushing parties forward and just a genuine pleasure to deal with.
Can't recommend them enough. Thanks all.
Rebekah · 12 April 2025 · Charters Farnham
Agent replied · 4 May 2025
Thank you Rebekah!
★★★★★ 5/5
GoogleWe recently rented a house in Chandler's Ford through Charters and had an excellent experience from start to finish. I’d like to especially thank Shannon and Rosie, who were absolutely fantastic throughout the whole process. They were highly professional, responded promptly to all our queries, and made everything smooth and stress-free. Their support and attention to detail really made a difference during what can often be a stressful time. We’re very happy with the service and would highly recommend Charters to anyone looking to rent in the area!
Seifeldin · 11 April 2025 · Charters Chandlers Ford (13 Oakmount Road)
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