Trusted Agent profile · Devon, Cornwall and Somerset
Verified
★★★★★
2,074 reviews across 30 offices and 3 platforms
Bradleys has 30 offices, in Honiton, Paignton, Saltash, Callington, Exeter (two offices), Bovey Tracey, East Looe, Plymouth (two offices), Plympton, Taunton, Plymstock, Helston, Newquay, Exmouth, Torquay, Liskeard, Camborne, St Ives, Newton Abbot, Sidmouth, Okehampton, Shaldon, Teignmouth, Crediton, Brixham, Hayle, Penzance and Budleigh Salterton (Devon, Cornwall and Somerset). Together they have 2,074 reviews on three platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Bradleys's 30 offices, most reviewed first. Each has its own page.
Showing 2,015 reviews on Google only. Show every review
1/5
GoogleInstructed Bradleys almost three months ago to put plot on their on-line auction, very poor communication, l'm always having to chase them to find out what is happening, was promised weekly updates over a month ago, still nothing despite paying a small fortune up front, their excuse...covid and brexit!! Typical response from a poorly organised outfit, my advice....go somewhere else!
4/5
GoogleRating only, no written review.
1/5
GoogleVery disappointed that after 5 months we still can’t complete on a property with Bradley’s. Despite months of what we thought where negotiations the property is appears was not market ready !! Worst of all is that we can’t seem to withdraw and cut our expensive loses as they won’t put us forward to be considered for renting a property they have on their books as 12 months isn’t a long enough let ????? Ummm how odd I do wonder the motif behind this !! One way to keep sales numbers up I’ve asked for head office call back and been told there’s no point there’s nothing they can do !! Could be the case but would still like the chance to discuss this. Left four phone messages for a call back
5/5
GoogleJackie and Martin are extremely professional and dedicated, they both work very hard to achieve a positive result for both the seller and buyer! Highly recommended!
5/5
GoogleRating only, no written review.
2/5
GoogleWe have enquired about properties to rent on a number of occasions at Liskeard, we were never able to get an answer when we telephoned so we left voice mails and have never had our calls returned, so we are losing the opportunity to obtain a property.
5/5
GoogleHave been very responsive and quick to deal with every enquiry
5/5
GooglePaige has been very helpful during the ongoing purchase of our property. Very quick to answer questions and give us all the information we need.
5/5
GoogleAn amazing Team, who have worked tirelessly throughout the Pandemic, they are a massive credit to Bradleys, I have recommended them to everyone I know.
1/5
GoogleHaving sold our property, we made an offer at a level as suggested by Amanda of Liskeard Office for a property we had viewed. We were told that sellers were withdrawing their property from the market until the Spring but they would contact the vendors. As we had not had any further response from Bradley’s at Liskeard I spoke with the manager, Martin Durber. He told me that he was trying to get the vendors to accept our offer and I asked to be kept informed. Days later we now see that property has been sold STC but we have not heard from Bradleys and we were not given an opportunity to raise our offer if it was insufficient. I therefore assume that our offer was merely used to lever another buyer to raise their bid. Whatever the reason the seller may not have achieved the best price for their sale and we as buyers shall avoid the properties they are advertising so as not to be subjected to their lies and sharp practices. UPDATE 01/12/20 Further to my earlier entry. I have made a Subject Access Request for my personal information held by Bradley Estate Agents under the Data Protection Act 2018 (GDPR). The results are very revealing. Seemingly, a letter drafted by the negotiator and addressed to me, dated the day of my higher offer, indicates that my offer was put to the vendor but was rejected and contains an invite to raise my offer. This letter is surprising and rather suspicious. Firstly, because its content was totally contradicted by the Manager, Martin Durber, both in a telephone call I had with him the following day and later when I found out the house had been sold (three days later). Secondly, whilst addressed to me, neither the letter, nor the content, was ever conveyed to me by post, by email or by telephone except in response to GDPR request. Thirdly, whilst this letter is dated 3rd Nov 2020 it was only recorded onto Bradley’s contemporaneous Journal Report systems on 7th Nov 2020 after the property had been sold and only minutes after I had spoken to Martin Durber raising a complaint. Responding to my Head Office complaint, Martin Durber was adamant that the letter was not backdated, and Bradley’s refused to supply the document metadata under my Data Protection request for verification. Further examination of the letter properties clearly indicates that this letter was backdated (see photo). If you are really following an internal complaints procedure then you may wish to invite the authorities to look a breach of the Counterfeiting and Forgery Act 1981 in the creation and use of a ‘False Instrument’ contrary to Sections 1 and 3 of the said act.
We understand that this is being discussed via our internal complaints procedures and therefore wouldn't be appropriate to comment further.
5/5
GoogleJade and her team at Plymstock helped sell my Dad's house recently and provided several viable buyers in just a few days. Although the conveyancing took longer than hoped, the team at Bradleys Plymstock were responsive, helpful, friendly and accessible throughout. As such, I'd highly recommend Bradleys Plymstock.
5/5
GoogleWe had the pleasure of being shown around a property by Jasmine and what a delight! Really personable, professional and very informative of the property. She was respectful and safe with regards to social distancing and infection control and the communication after the viewing has been great too. All members of the team have been lovely to deal with but a special mention has to be given to Jasmine. Thank you for making, what can be at times, a slightly awkward and tiring process, relaxed and enjoyable!
5/5
GoogleAmazing Customer Service, Professional, Honest and Hardworking.
5/5
GoogleEmma Hurrell was amazing! She should sold my house within 4 days! Emma has kept me updated throughout my sale and has given me regular updates. I have received excellent service. I would highly recommend Bradley’s to anyone looking to sale or purchase a property.
1/5
GoogleVery unprofessional, myself and partner travelled 4 hours to vie a property, only to be phoned less than an hour before the viewing that it had been taken. Absolutely no honor in scheduled appointments. There are plenty of legitimate and professional estate agents, this is not one of them.
Jake, we are sorry to hear of your disappointment. It is hard for us to accommodate all the interest in all properties when demand is so high. If our client instructs us to cancel further viewings, we have to follow their instructions and we're sorry that was the case and that you were put out after traveling. I understand you were still able to view the other property with us, which is a positive. We wish you the best in your search.
1/5
GoogleRating only, no written review.
As I've stated on other office pages where you haven't provided us with any detail as to your dissatisfaction, we would be happy to address any issues/experiences of poor service if there was some further detail. We hope we can still help you moving forward.
5/5
GoogleRating only, no written review.
Thank you for your lovely review.
5/5
GoogleI purchased a property through Bradleys and Lisa and Lynn attended for the viewing, Their local knowledge was excellent and they were both upbeat and accommodating to any questions we had. They helped us with all aspects of the sale and liaised with the vendor and solicitor on our behalf. Thanks so much for being a great team, from the first contact to picking up the keys our experience was second to none. Would I recommend , Yes without hesitation.
5/5
GoogleProfessional and friendly, Lynne the manager has gone that extra mile to ensure the sale went through in spite of a few curved balls found in the process . Would have no hesitation in putting Bradley's as first choice for both buying or selling ,first class service !
Thank you for your 5 star review, we are so happy that you are pleased with our service!
1/5
GoogleRang recently about offering Torquay branch to sell my house ,spoke to an assistant who was checking my name on some sort of previous customer list (black list). ,Although i know i had an issue in the past but not that serious i would not do business with them again.He said the manager would ring me back,surprisingly she did not,obviously not bothered about the business besides i sold my house soon after and thats their loss,i suggest management look into this and make sure your not losing business just because your manager has problems with petty issues.I wont be using you again
Dear Michael, thank you for taking the time to write this review, although there is no record of you ever having contacted us in Torquay. Should someone be looking to sell, we would treat this enquiry with the upmost importance so would appreciate you contacting us with further details by sending an email to marketing@beagroup.co.uk. to investigate the matter further. To clarify, we certainly do not run any type of 'black list'.
3/5
GoogleRating only, no written review.
1/5
GoogleTerrible estate agents dont use them if you want to sell
As we cannot find a record of you having dealt with our Camborne Branch it seems a little strange to post such a negative comment without any further details. We take our customer experience extremely seriously and therefore would ask that if you would like to raise an issue, please email info@beagroup.co.uk and we can process it directly with you. thank you.
1/5
GoogleNo help what so ever
5/5
GoogleClaire and Nick were amazing from start to finish, always going above and beyond I can’t recommend them enough. Not only did they do their job they were really supportive through a very stressful sale. I have no doubt that without their help and persistence we wouldn’t have completed the sale. Really can’t thank them both enough.
Thank you for your review, we are so pleased you are happy with the service from Claire, Nick and the rest of the Bradleys team!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bradleys is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Bradleys is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2024, 2022, 2020.
EA Masters by year, 2024 to 20202024 1 award EA Masters 2024 winners
2022 2 awards EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Bradleys and its branches won The Negotiator Awards in five years, most recently 2022.
Negotiator Awards winners in five years, the group and its branches: 2022, 2021, 2019, 2018, 2017.
Negotiator Awards by year, 2022 to 20172022 1 Gold and 1 Highly Commended The Negotiator Awards 2022 winners
2021 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2021 winners
2019 1 Gold and 3 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Bronze The Negotiator Awards 2018 winners
2017 3 Gold and 1 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Honiton has the most, with 155 reviews rated 4.9 out of 5, followed by Paignton with 139.
The 30 Bradleys offices, by town:
Yes. At the Trusted Agent Awards Night 2026 the group won Silver for South West Estate Agency of the Year. The group and its branches have also won 22 other industry awards since 2017.
