4/5
GoogleBeen there for about 6 years now on the edge of an industrial estate , so good access
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG855 reviews · 855 on Google (4.6)64 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA393 reviews · 392 on Google (4.8)49 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD391 reviews · 391 on Google (4.7)47 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA325 reviews · 325 on Google (4.8)29 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB279 reviews · 279 on Google (4.6)41 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Latest reviews from every Big Yellow Self Storage Co Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWell organised and an efficient storage facility and well looked after by Michelle. Price matching make this an easy choice.
5/5
GoogleReally happy with the service - very friendly and informed staff.
5/5
GoogleFriendly very helpful clean and tidy couldn't ask for more definitely would reccomend
5/5
GoogleStaff here are nice. Big lifts and loads of trollies etc. Seems secure enough. Easy to get to and park.
5/5
GoogleWhile preparing to move abroad we used big yellow. Safe and reliable lock ups and friendly service
5/5
GoogleFast and friendly service. A great set up and simple access any time of the day. Thank you
5/5
GoogleExcellent facility, excellent customer service, huge range of options for storage and everything you need to pack your items safely.
5/5
GoogleOur experience with Big Yellow Poole has been great. We dealt with Gemma and she has been professional, helpful and very attentive. Gemma found us the best price, reserved a unit for us and helped us with the online check-in. Fantastic service !
5/5
GoogleReally easy experience moving in to the Yellow box storage in Poole. Was greeted upon entry and made to feel welcome. Gemma gave us a detailed and enthusiastic explanation of the process and was more than happy to answer all of our questions. Both myself and my partner had a great experience.
5/5
GoogleGreat service, very happy. The process made very simple and matched my other quote (and storage insurance quote) happy with that. Easy to get to off the main road, plus loads of loading bay space, 2 lifts and loads of trolleys etc.
5/5
GoogleMichelle @ BYS Poole saved our day! When our buyers didn't complete on our mortgage and left us homeless in a new area for the night she quickly arranged a space for an 18 tonne trucks worth of belongings, made me a coffee to calm me down and stuck around after closing time to make sure we had everything we needed. Perfect service. The pricing is surprisingly inexpensive and very flexible in that you only pay for what you use and get refunded anything over that. I really hope I never need to use them again, but I would definitely recommend the service to anyone else!
5/5
GoogleVery happy with service and would recommend to anyone
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleI was personally very disappointed with the way business was carried out from what I thought was one of the leading storage companies. While the customer service received from Ayun was very good, and he did offer me a slightly bigger unit for the same price, I couldn't get over the huge amount of hidden costs incurred that I wasn't expecting. While I have since found the small print that very vaguely says you must budget for insurance, deposit and padlock, I have looked back over all the information sent to me and it's actually extremely difficult to get any vague information about what the overall cost will be. All I have is multiple emails telling me about the rental cost alone for one week (£18.50), deceptively making it seem like you've got a good deal, so of course it was a surprise to walk in and be asked to pay £167 on to my card. Now of course I accept that a deposit must be paid but it was not made clear at all, nor that the first 4 weeks rent had to be paid upfront. Personally I will never be using the service again just from the shock of this experience. I think most people would agree that making costs very clear upfront is absolutely vital to good customer experience. Can't stand this sneaky way of doing business. Extremely disappointing.
5/5
GoogleGreat service from the time I made an enquiry, to signing for the storage space
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleCame in to get prices. After a lot of farting around was given a cost but that was 1 hour that I was never going to get back again. Blow me down with a feather. I came back in to activate my storage room with my van fully loaded on a time constraint with another appointment to get to. 2 hours later and after so much faffing around I got my bits into the store. Long winded hand over, incompetent staff, poor record keeping and wishy washy price matrix. Unimpressed and I'm not keen to recommend. Otherwise nice storage areas.
5/5
GoogleStaff were super helpful in sorting out the space I needed. Everything was sorted out quickly and easily. Absolutely recommended!
3/5
GoogleRating only, no written review.
5/5
GoogleA great experience. Staff is extremely helpful and the entire facility looks safe. I had no second thoughts about leaving my belongings there. If you come from the States you'll find both the service and state of the storage units a welcome surprise.
5/5
FacebookThe staff were so helpful towards me today I can't give enough thanks for dealing with my situation
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
