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Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more

4.7

★★★★★ Excellent

5,936 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,933

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Big Yellow Self Storage Co Ltd office

Newest first, from every platform, with the office each review is about. First names only.

3/5

Google

Check-in service was lovely. The employee Reena was super helpful and enthusiastic. I am rating 3 stars though dude to the payment structure. I do not understand why you can only pay month by month. I needed storage for a month and 2 days and will have to pay for an entire extra month for those 2 days. Would recommend to someone who needs storage in intervals of months but if you only need storage for a week, or a month and a week, then look elsewhere. Other storage facilities offer such services at better prices.

Sam · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Had a great experience with Big Yellow Bow and it was all so last minute which they really accommodated. A big shout out to Ernest. A true gent and you knew he was the boss! A great extended hours service too. No bother! Many thanks to all of the team at Big Yellow Bow!

Martina · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Excellent. Jagdeep got us checked in very quickly and explained how everything worked. We were able to pull right up to the loading area and transfer onto trolleys which made everything really easy. The alarm plus padlock system makes it feel very secure. Very happy overall!

Eleanor · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

The storage set up is great -- really easy to use. And the staff are incredibly friendly and helpful. I was shown around by Chris, the manager, and it really felt like the team were dedicated to the safety of my possessions. Super affordable too, so would recommend.

Mathilda · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

I used them recently and would definitely recommend. Khai who did my check in was very friendly and helpful, in fact all of the staff members that I interacted with were lovely. Very straightforward to use, and when I emptied my storage out I got my refund for the time I didn't use promptly. Would happily use again

X · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Stored with Big Yellow after my other storage company let me down. Check in process was smooth, the staff explained all the check-in information in detail. When I was moving my items out, they provided me with solutions with how I could let the moving company access my items without me being there in person. Payments are made monthly in advance but as soon as I cleared my storage, I received my refund for the remaining weeks very quickly. Great service, highly recommend them and would definitely store again.

Rachel · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

Gary at the Bow big yellow storage branch was super helpful during my first day of moving in. He answered all of my questions and everything went very smoothly. I was very happy with the service provided! Highly recommend!

Azenith · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

I had a very positive experience here, from parking up my bicycle (right outside and secure) through the tour at the end. Jagdeep was extremely helpful, definitely went out his way to make my day that bit better, and I couldn't recommend him enough if you get the chance to choose who you deal with here.

Benjamin · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

5/5

Google

I had a wonderful experience! Booking the storage room itself was extremely easy, finalizing the paperwork took no time and the entire process was maybe under an hour. The facility is easily accessible with large parking lot, lifts and everything you could possibly need for a smooth move/storage. Khairul was extremely helpful and positive - exactly the type of person you need in the midst of a stressful move. He saw that I was moving everything by myself and made sure I got a box closer to the entrance. When I realized a slightly smaller box was a better fit for me, he accommodated my needs. A star example of amazing customer service! Thank you!!

Nia · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

3/5

Google

A little short on the opening hours - given others like Attic over the road offer 24hr access as default. Seems slightly more expensive overall. Also, there's no way of retrieving your individual terms & conditions like the length of cancellation notice you should give. In fact, the entire extent of the online portal is a green indicator to show your account is valid - nothing there to give notice or check any further details. The main customer service number is a god-send, should the staff decide they're not answering calls for the last half hour and you need to extend your access hours for instance. Very helpful and able to provide instant resolutions to most queries as they can centrally manage accounts, payments, access codes, times & restrictions in a flash.

Peter · 12 June 2023 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

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Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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