Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more

Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Alison, I just wanted to say thank you personally for taking the time to leave a 5 star review and positive comments regarding the service provided by our lettings team in Colchester. Steven Bond Managing Director, Residential Lettings

Robert Thanks for your recent review. I’m glad that you found our lettings team in Colchester friendly and approachable. I know that they will be very grateful for your 5 star rating. Steven Bond Managing Director, Residential Lettings

Splash Naturally I was disappointed to read the contents of your recent review. However we have crossed referenced your details with our internal database and have no record of ever having dealt with you. If in fact this is not the case then I would be very keen to find out more about the issues you experienced. Please email me directly via sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings

Agata I read your recent Google review and was naturally disappointed at some of the comments. I immediately escalated this to the relevant Branch Manager to investigate further and believe she has subsequently spoken to you directly and resolved your concerns. Of course should this not be the case please do not hesitate to contact me personally via sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings

CP, Thank you for taking the time to provide a 4-Star rating and review via Google. I am pleased that your experience with Beresfords was a positive one and that the service you received was both friendly and efficient. Steven Bond Managing Director, Residential Lettings

Having seen your recent review I was naturally very concerned at some of the comments made. As a result I searched for your details across our entire database and we have no record of having ever dealt with you. Therefore I can only assume you have other reasons for wanting to post such a derogatory review but of course should this not be the case then please feel free to contact me personally via sb@beresfords.co.uk I thought it would also be worth explaining that legally any dilapidation deposit retained by an agent on behalf of tenants has to be registered in a government approved scheme. The only time any of this deposit can be used is if tenants vacate a property and do not leave it in a similar condition as when they first moved in. In such instances any amount withheld will be a contribution towards any related works required and both landlord and tenant must confirm their acceptance of any such deduction in writing otherwise the matter is passed on to an independent adjudicator who will decide what amount if any, is to be retained from the deposit before the balance is sent back to the tenants. So an agent cannot simply take money as you have suggested! Hopefully this explanation should reassure anyone else reading this review that there is a proper process in place which protects a dilapidation deposit paid by tenants and in most cases the full amount is returned providing of course that tenants have abided by the terms of their Tenancy Agreement and looked after the property whilst in occupation. Steven Bond Managing Director, Residential Lettings

Dear Aaliya I have read your recent review and am naturally concerned and disappointed with the comments made within. Following a detailed review of the relevant file, our internal notes appear to outline a completely different view to your own in terms of how events unfolded throughout this transaction. These notes are recorded in real time as matters progresses and cannot be amended thereafter. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on 01245 397499 during normal office hours. Alison Horsley

Hi Ellie I just wanted to respond personally to thank you for taking the time to leave your review and related 5-star rating. So pleased you were impressed with the services provided by everyone within our lettings team at Colchester but especially Dominique. I know they all work incredibly hard to meet the individual needs of each and everyone of our customers and it’s refreshing to know that their efforts are appreciated. Steven Bond Managing Director Residential Lettings

Ioanna, many thanks for taking the time to leave a 5 star review for us. Best wishes Steven Bond Managing Director

Many thanks for the 5 star award for our Great Dunmow office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Brian & Hazel, Thank you for taking the time to provide a 5-Star rating and review on Gidea Park Lettings via Google. I am pleased that your experience with Beresfords was a positive one and that the service you received was professional and well managed. Steven Bond Managing Director, Residential Lettings

Hi Tim, Thank you so much for your 5 star review. It is pleasing to hear that your experience was positive from your initial viewing through to completion. Paul and Kallam at our Gidea Park office are committed to delivering the best possible customer care and will really appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Dear Manj Song I noticed that you recently left a 1* review linked, I assume to dealings which you may have had with our lettings team in Chelmsford. Just so you are aware any contact we have from day 1 with potential landlords or tenants are entered onto our own internal system. However having entered your name it reveals that we have never actually had any dealings with someone using your name. Therefore I can only assume that you may have entered your review against the wrong company. However if this is not the case please feel free to communicate with me directly as I would be very keen to understand more about any issues you may have experienced. As a business we take customer service very seriously hence the reason why I wanted to reply to your feedback myself. My email address is sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings

Marcin Thankyou for your review. Although you didn't leave a comment, the 2-star rating would indicate that you were unsatisfied with some part of our service. Naturally I would be keen to find out more so if you could provide further details via email to me at sb@beresfordsgroup.co.uk I would be very grateful. Best wishes Steven Bond Managing Director