Beresfords Essex reviews

Hi Akheim, I was thrilled to read your detailed feedback regarding your experience of working with Rylie in our Brentwood lettings office during your search for a suitable property. It was great to read that after looking for such a long time, she provided you with a professional, honest and efficient service that ended with finding you a great property. I know that Rylie will be very grateful for your kind words and it is great to know that you would not hesitate in recommending us to others. We all appreciate your 5-star rating and wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings

Hi Tristan Thank you so much for your detailed feedback regarding Eleanor from our Brentwood office who assisted you with the recent letting of your flat. It was great to read that you found her to be professional and knowledgeable whilst working with her, whilst keeping the process moving in a swift and efficient manner. I know she will be very grateful for your kind words and we hope we can be of assistance to you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Carla Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi Frank Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi Thusara Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jessica It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him. Steven Bond Managing Director - Residential Lettings

Hi Gemma, Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come. Steven Bond Managing Director - Residential Lettings.

Hi Aimee Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home. Steven Bond Managing Director - Residential Lettings

Hi Dilek Thank you for providing us with your recent review. I am glad that you had a positive experience with Barbara when you she came to visit you for a routine inspection. I know she will very much appreciate your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jo Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future. Steven Bond Managing Director - Residential Lettings

Hi Joseph Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Timothy Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Gabriela, It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase. I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience. I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with. With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit. I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase. Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Justin Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Susan Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jane Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Many thanks Claire for the great review for Wendy who is based at our Shenfield office. With many years of experience, you would have been in very safe hands. Wendy prides herself on the quality of her customer care and would have been perfectly placed to assist you with your probate sale. She will guide and support throughout the transaction, keeping in regular contact with all parties. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Danielle, Many thanks for the 5 star award and kind comments for Abby who is located at our Shenfield office. Abby is dedicated to providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.