Beresfords Brentwood reviews

★★★★★ 5/5

Trustpilot

I recently dealt with Lauren Mobsby for a contract renewal

I recently dealt with Lauren Mobsby at Beresfords and was very impressed with the level of service provided. Lauren was professional, responsive, and proactive throughout the process. Communication was clear and timely, and any queries were handled efficiently.

Shahjahan · 13 February 2026

★★★★★ 5/5

Trustpilot

Fantastic service!!

Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!

DC · 24 April 2026

★★★★★ 5/5

Trustpilot

Best Letting Service

I have been with Beresfords for 5 years renting as a tenant and always had prompt support from them as they managed the property. Recently I have had serious medical issues and on discharge from hospital I was informed that the landlord was no longer going to rent out the property due to their own personal reasons, this for me could not have come at a worse time. Debbie Barnes from Beresfords was nothing short of amazing as she reassured me that they would find another suitable property in the timescale given she displayed empathy and genuine understanding for my situation. She then seeked out a landlord with a property in my complex and made a move possible. Not only was the property and upgrade of my current one it was far more suitable for my personal needs. Then Christine Sorrell took over and managed all the paperwork, what was great about this experience was the level of communication from Christine, she followed up with emails so I was constantly aware of how the proccess was going, this left me with zero anxiety and reassured. From start to finish I was in a new property within 6 weeks of being informed my current tenancy was going to end. I cannot thank Debbie and Christine enough as they really helped me through a challenging period of my life, finding a suitable property, updates throughout. The reassurance given when leaving my previous property has been managed effortlessly also. If I have to move in the future I will only use Beresfords Lettings from now on, no other company is this good!

Matt · 29 October 2024

★★★★★ 5/5

Trustpilot

Jazmin Jaycock was extremely helpful…

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Pela · 21 May 2026

★★★★★ 5/5

Google

Abby was amazing in helping us get our offer accepted on our new home. She was friendly and always followed up on any questions we had, getting answers back to us really quickly. She made whats normally a stressful process feel smooth and straightforward. Couldn’t have asked for better support!

James · 14 October 2025

★★★★★ 5/5

Trustpilot

A Star is Born ! Brilliant Service at Beresfords

We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola

Paul · 26 September 2024

★★★★★ 5/5

Google

Having dealt with Jack over the past nine months, we can honestly say that he was absolutely fantastic and a real credit to both himself and Beresfords. At the start of our search, Jack went above and beyond for us, taking our weekly calls despite the market being fairly dry. It was worth it as he eventually put us onto a great home. Throughout our experience, Jack displayed excellent communication skills and we really appreciated that. Jack would always return calls swiftly, speak and describe homes accurately and didn’t make up any nonsense in attempt to do ‘the big sell’. Jack is also an incredibly likeable person - we both really enjoyed doing viewings with him. Honest, friendly, helpful, attentive and the list goes on. We are both genuinely very grateful for the support that Jack provided. When Jack wasn’t around, due to holiday, the rest of the Beresfords team were very helpful and we thank them for that.

Christopher · 24 September 2024

★★★★★ 5/5

Trustpilot

Excellent service by Hanna Grant.

My wife and I have been landlords of a property that has been fully managed by Beresfords. ( No 14 @ RM3 7UD ) for the last seven years. Our confidence with Beresfords was recently revived whilst dealing with Hanna Grant. She has that enviable ability to be professional yet balanced with a very friendly manner. Thank you Hanna. We wish her every success in her career as she is a great asset to Beresfords..

Brian · 5 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs..shambolic

If I could give a minus rating, then I would. My partner and I missed out on a house we desperately wanted due to the inefficiency of the Brentwood branchWe had viewed the house twice, had a great chat with the vendors and left with the understanding I would be placing an offer as soon as I’d sold mine ( lots of interest and we were negotiating with first time and cash buyers at the time ) I communicated with the agent that this was the case and to keep me informed on any activity around the house. A couple of weeks passed by and thought to myself I’ll just email the agency to check in. To my dismay a cash buyer had visited the property and made them an offer which the vendor deemed acceptable. I asked if they’d actually accepted, as this could have been construed in a couple of diffirent ways. I was dismayed that a simple request was not followed. An explanation of “ I was going to message you when I was back from my visits today”..utter rubbish…I then replied back with an improved offer that I wanted put to the vendor..I chased this up over several days…eventually after calling i then had an email back to say they were on holiday…which is fine, but people pick up emails and calls on holiday…I then took matters into my own hands and left a note at the property for the vendor to call me, because at this stage, I’m absolutely fed up Beresfords ( I’d already had a very frustrating experience with them as a buyer when I bought this current house, but that’s another story..) I then have a call with the vendor directly. It transpires they never had an email from the agency?!! They are legally obliged to present my offer…which they didn’t ??? A phone call from someone senior at the branch explains they left a message on the vendors phone…a solitary voicemail ( on the husbands phone…) but the wife is the one who has been dealing with everything and she confirms that she’s heard nothing from them at all….It’s the vendor’s prerogative to accept the cash buyer ( better position/maybe more £ ) but I’m absolutely dismayed by the level of service and I’d urge anyone to avoid this branch. An awful and frustrating experience.At the other end of the scale, my agent Durden and Hunt, in particular James Gibbon has been a breath of fresh air. Highly proficient and a brilliant communicator!…..Update : Read the response from the customer service manager. What a patronising, condescending, standard template response from someone with no idea of what is going on?!I emplore anyone selling their house to avoid like the plague….……

Galleries17 · 7 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent. I would fully recommend him if you are needing advise with buying/selling a property. Excellent service!!! 👍

Sue · 9 October 2026

★★★★★ 5/5

Trustpilot

Great service

My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.

YOGESH · 4 September 2024

★★★★★ 5/5

Trustpilot

Tenancy Check Out- Charlotte

We have just moved out of the flat we rented for 2 years, Charlotte was our point of contact throughout the process and has been amazing! She was at the end of the phone to answer any questions and give advice, she has been super helpful at a stressful time!

Remi · 19 September 2025

★★★★★ 5/5

Google

Big shoutout to Abby! She helped us find our dream home and made the whole process so easy. Super professional attitude!

Pavel · 13 May 2026

★★★★★ 5/5

Google

Dan and Wendy at Beresfords were superb from start to finish. From the initial visit and valuation, right through a slower market and the offers process, they were proactive, focused, and relentless in keeping momentum while managing my expectations clearly and honestly. They did far more than simply list the property, constantly pushing, chasing, and keeping things moving. They were always at the end of the phone, supporting not just the sale itself but also offering helpful advice on potential onward purchases. Their support through exchange and completion was outstanding. Calm, professional, and genuinely invested in getting the deal done. Highly recommended.

Jasdeep · 13 February 2026

★★★★★ 5/5

Trustpilot

First class service start to finish

My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!

Matt · 10 July 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.

Julie · 23 October 2024

★★★★★ 5/5

Trustpilot

Ross in the Renewals Team at Beresfords…

Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.

Christine · 13 September 2026

★★★★★ 1/5

Trustpilot

Aggressive and Rude - Phoebe Holland

Phoebe Holland has been horrendous during the dealing with our property. Name calling, demanding, harassing us by phone and email. A formal complaint has been raised but no response given in over a week. She has called me a liar for not having received paperwork and continues to make hurtful comments over the phone. Trading Standards are being made aware of this type of bullying sales tactic.Edit - We have replied to your comment below by email and still no response.

Beverley · 5 June 2024

★★★★★ 5/5

Trustpilot

Great Experience - Rental

Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.

Meg · 3 June 2024

★★★★★ 5/5

Trustpilot

Jazmin was very efficient in making the…

Jazmin was very efficient in making the checkout and maintenance process and smooth as possible

Ammen · 28 May 2026

★★★★★ 5/5

Google

Abby has been a wonderful estate agent for my partner and I, highly recommend Beresfords Estate Agents!

Lily · 13 May 2026

★★★★★ 5/5

Trustpilot

Chris was very helpful.

Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.

Gillian · 4 May 2026

★★★★★ 5/5

Google

We recently completed on our house sale which was looked after by Jack, he kept us well informed throughout the process and was very helpful with answering all the questions and issues we had with our sale. Even after completion he's still helping out with a few things. Very professional and calm and a credit to Beresford's estate agents. Thank you Jack for all your help!

Joe · 10 December 2024

★★★★★ 1/5

Trustpilot

Beresfords and Sanders cant be trusted. AVOID THEM.

Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.

Mr · 18 April 2024