Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot9 months and 70 viewings later...
We had been searching for a property for nine months, speaking with numerous landlords and estate agents who promised us the world but ultimately failed to deliver. That all changed when we met Rylie at Beresford’s.
From the very beginning, Rylie stood out through her exceptional attention to detail, honesty, professionalism, and genuine commitment to helping us. She was incredibly supportive throughout the entire process, keeping us informed, listening to our needs, and going above and beyond to make what had been a very frustrating experience feel seamless and positive.
Her approach, dedication, and outstanding level of service were truly admirable, and we couldn’t have asked for anyone better to guide us through the process.
Without a doubt, the best estate agency experience we’ve had, with exceptional service from start to finish. We cannot recommend Rylie and Beresford’s highly enough!
Akheim · 24 September 2026
Agent replied · 10 October 2026
Hi Akheim,
I was thrilled to read your detailed feedback regarding your experience of working with Rylie in our Brentwood lettings office during your search for a suitable property. It was great to read that after looking for such a long time, she provided you with a professional, honest and efficient service that ended with finding you a great property. I know that Rylie will be very grateful for your kind words and it is great to know that you would not hesitate in recommending us to others. We all appreciate your 5-star rating and wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLetting of House
Eleanor Scott at Beresfords provided phenomenal service throughout the letting of my flat. Her efficiency, professionalism and attention to detail made the whole process feel straightforward and exceptionally well managed.
Eleanor was proactive in keeping everything moving, communicating clearly and responding promptly to queries. I particularly appreciated how organised she was, handling each stage with care and ensuring I was kept informed throughout. Her personal approach and commitment to delivering a great service really stood out.
I couldn’t be happier with the experience and would highly recommend Eleanor to anyone looking to let their property. Thank you, Eleanor, for making the process so smooth!
Tristan · 23 September 2026
Agent replied · 10 October 2026
Hi Tristan
Thank you so much for your detailed feedback regarding Eleanor from our Brentwood office who assisted you with the recent letting of your flat. It was great to read that you found her to be professional and knowledgeable whilst working with her, whilst keeping the process moving in a swift and efficient manner. I know she will be very grateful for your kind words and we hope we can be of assistance to you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotWe had such a positive experience with…
We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful.
She genuinely cared about doing a good job. She took the time to listen to our concerns, carefully went through everything with us and made us feel completely reassured that nothing was being overlooked. Her communication was excellent and she was so friendly and easy to deal with throughout (even when I wasn’t).
After having a few concerns around the check-out process, Jasmine was a breath of fresh air. She handled everything calmly and professionally and really went above and beyond to help us.
She is a real credit to the company and we honestly couldn’t have asked for a better person to deal with our check-out. Thank you so much, Jasmine, we really appreciated all your help.
Carla · 25 August 2026
Agent replied · 23 September 2026
Hi Carla
Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotWe appreciate Ross’s assistance.
We appreciate Ross’s assistance with this year’s annual rent review at Beresfords. Following discussions regarding the proposed rent increase, the matter was resolved satisfactorily.
Ross was helpful in providing clarification and the relevant correspondence when requested, and I appreciate the time he took to assist me with the matter.
Overall, We were satisfied with our experience of this year’s rent review process and appreciate Ross’s assistance in helping to resolve the matter.
Frank · 20 August 2026
Agent replied · 23 September 2026
Hi Frank
Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah from Beresford's was amazing!
Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me.
Hannah proved to me early doors that I could trust her and Beresford's to look after my rental properties giving me the peace of mind I needed that my properties will be professionally looked after.
Mr · 25 August 2026
Agent replied · 23 September 2026
Hi Thusara
Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss Young.
I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.
Jessica · 28 May 2026
Agent replied · 22 June 2026
Hi Jessica
It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI've used Beresfords in excess of 15…
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.
Gemma · 6 August 2026
Agent replied · 20 March 2026
Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.
★★★★★ 5/5
TrustpilotFinding an agent this good is rare and so refreshing!
We have been so impressed (twice now - so we know it was not a fluke!) by how Debby and the team at Beresfords have helped us to find tenants for our rental property. They listen, pay attention and act on our wishes and have a huge amount of experience and knowledge to share and guide the process. It is such a relief to know we have found a great partner like this to work with.
Jayne · 5 March 2026
Agent replied · 20 March 2026
Hi Jayne
Thank you for posting your recent feedback.
It was great to read how impressed you have been with the service you have received from Debby and her lettings team in Braintree and they were proactive in assisting you with finding suitable tenants for your property. I know they will be very grateful for your kind words and we look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWarming and welcoming
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!
Aimee · 20 August 2026
Agent replied · 23 September 2026
Hi Aimee
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you,Barbara!
Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasure meeting her. We were very pleased with the service. Thank you, Barbara!
Dilek · 2 October 2026
Agent replied · 10 October 2026
Hi Dilek
Thank you for providing us with your recent review. I am glad that you had a positive experience with Barbara when you she came to visit you for a routine inspection. I know she will very much appreciate your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.
Jo · 28 August 2026
Agent replied · 23 September 2026
Hi Jo
Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Beresfords!
From the start of the buying process right through to completion, the staff at Beresfords have been excellent, Phoebe in particular. Though a tricky process with lots of turns and changes, Phoebe made sure to communicate with me the whole way through, which offered so much support and reassurance. Responses were timely and informative and also meant that all parties were kept fully up to date on what was happening, helping to push the process forward. Every detail has been handled effectively and professionally and Beresfords have gone above and beyond. I highly recommend their services! Thank you Beresfords!
Emma · 12 November 2025
Agent replied · 23 November 2025
Thank you Emma for taking the time to share your recent experience with our Chelmsford office and in particular Phoebe, you main point of contact. Phoebe is dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the process, keeping in regular contact with all relevant parties. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI recently dealt with Lauren Mobsby at Beresfords Estate Agents in Brentwood and was very impressed with the level of service I received. Lauren was friendly, professional, and efficient, and she kept me informed at every stage. Her support and communication made everything much easier, and I truly appreciated the time and effort she put in. I would definitely recommend Beresfords Brentwood to others.
Prosper · 17 March 2026
Agent replied · 18 April 2026
Thank you for posting your recent review. I was pleased to read that the service you received from Lauren was friendly, professional and efficient with clear communication throughout. Its great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst time we have rented with a…
First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company.
Kind regards
Mr Everaert
Joseph · 22 September 2026
Agent replied · 23 September 2026
Hi Joseph
Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very nice
Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.
TIMOTHY · 26 August 2026
Agent replied · 23 September 2026
Hi Timothy
Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRespectful , pleasent & friendly!
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
Pick · 11 September 2026
Agent replied · 23 September 2026
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was very friendly and…
Geraldine was very friendly and welcoming, eased all of our anxieties about the property visit, explained to us in full the details of how the visits go, asked us if we have any concerns and advised us in the best ways of what to do and who to contact. She was extremely helpful and a genuinely lovely person
Georgia · 11 March 2026
Agent replied · 20 March 2026
Hi Georgia,
Thank you for providing your recent feedback. I was pleased to read that you found Geraldine to be helpful and informative during her recent visit to your property. I know she will be extremely grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLoved beresford. The way all the co workers helped us throughout the process for renting a place was amazing. And Adam is such a lovely person who understands our working schedule and helped us with the process gently. The best thing of the beresford is they are quick with problem solving it makes work easily.
Staffie · 4 April 2026
Agent replied · 18 April 2026
Hi Staffie
Thank you for providing us with your feedback. It was great to read your comments regarding our lettings team in Brentwood and their support staff who work together to ensure the renting process runs as smooth as possible for our clients. I am pleased that you found the service to be efficient and helpful and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotExtremely disappointing and frustrating…
Extremely disappointing and frustrating experience with this agency.
We ultimately had to withdraw from the purchase after months of delays, unresolved enquiries and a lack of transparency and communication.
We were repeatedly pressured to complete the next steps on our side, despite still waiting for essential information and responses from the seller and their solicitors. It felt as though we were expected to keep progressing while the other side’s outstanding matters were left unresolved.
We were committed buyers and completed everything required from our side, but the poor communication and lack of urgency completely undermined our confidence in the process.
A very disappointing experience, which resulted in us walking away from the purchase.
Gabriela · 10 September 2026
Agent replied · 23 September 2026
Hi Gabriela,
It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase.
I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience.
I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with.
With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit.
I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase.
Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleI've had a great experience with Beresfords as my letting agency. Their service has been excellent, and they are always quick to address any issues that arise with the property. I feel confident knowing that they genuinely care about their tenants and work hard to resolve problems as soon as possible. Very happy with their service!Lauren is very helpful as well.
Ameena · 17 January 2026
Agent replied · 24 October 2024
Hi Ameena
Thank you for taking time out to post your positive review. I am pleased that you have been happy with the service you have received from our lettings team in Brentwood. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
Lauren · 19 July 2026
Agent replied · 30 October 2024
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe cannot recommend Beresfords in Brentwood, and in particular Luke, highly enough. Throughout a very drawn-out and stressful process, Luke was consistently professional, approachable, and proactive. He chased the other side tirelessly, kept us updated, and went above and beyond to support us, including personally calling to let us know when we could finally collect our keys. His calm and straightforward approach made a huge difference, and we are really grateful for everything he did.
Laura · 23 August 2025
Agent replied · 22 September 2025
Hi Laura,
Thank you for taking the time to share your experience regarding your recent dealings with our Brentwood office and in particular Luke, your main point of contact. Luke is proactive in his approach and will do everything within his power to ensure a transaction goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
Come across as professional but don’t do there research and pressure buyers into hurrying.
Unfortunately, based on our experience, I would not recommend this estate agent. I’m sure they will have some well thought out reply but it whatever they say, they made a mistake and failed to apologise for it and made me unhappy with their service.
A · 10 August 2026
Agent replied · 23 September 2026
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.
I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.
When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.
Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.
All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.
I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.
Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotSian was absolutely brilliant and a…
Sian was absolutely brilliant and a delight to meet, she was extremely helpful and very knowledgeable and sweet.
Highly recommend anyone to use Beresford.
Justin · 30 September 2026
Agent replied · 10 October 2026
Hi Justin
Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
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