Beresfords Brentwood reviews

Hi Christine, Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future. Steven Bond Managing Director - Residential Lettings

Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings

Hi Ammen Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Gillian Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager

Hi Amy Thank you for providing your detailed review. I was pleased to read that Lauren has been professional and helpful throughout your recent dealings with her and that she was able to answer any queries effectively and clearly, making the whole process much easier for you. I know she will be grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Phil Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sarah, Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Stelios Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Elliot Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing your recent feedback. It's great that you have been working with us over so many years now and that you are consistently happy with the service you receive from Adam and our lettings team in Brentwood. We all very much appreciate your kind words and look forward to continuing to work with you in the months and years ahead. Steven Bond Managing Director - Residential Lettings

Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Shikaila Thank you for your recent review. I was pleased to read that Adam and Rylie were on hand to assist you efficiently during your recent move, and were able to answer any questions or queries you may have had regarding the process. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ananda It was great to read your feedback regarding Rylie in our lettings department at Brentwood. I know she will be happy to hear you have been satisfied with the service she has provided, and her communication with you has been consistent throughout. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your feedback following Geraldine's recent visit to your property to conduct an inventory check. It is pleasing to read that she was prompt, friendly and efficient during her time spent with you, and that she made you feel at ease whilst carrying out her inspection in a timely manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi David,Thank you so much for taking the time to provide your detailed feedback. I am pleased that Kate was able to assist you effectively during a challenging situation. I am also pleased that you recognise the genuine benefits of using a reputable letting agent to manage the property from start to finish. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Kayleigh Thank you so much for posting your review. I know that Jazmin will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Bujar Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Andrew,Thank you for taking the time to provide us with your feedback. I am pleased that both Kate and Hannah assisted you with a difficult situation and that their involvement took a lot of the stress away from yourself. I am pleased that in the end your property was returned in excellent condition and it is great that we found a new set of tenants for you within a couple of days of the property being re-marketed.Steven Bond Managing Director - Residential Lettings