Beresfords Brentwood reviews

Hi DeniseI wanted to reply personally following the recent feedback you have posted. I was delighted to read that you have been impressed with the level of service extended to you by our lettings team covering the Havering Borough, and that you were guided through the renewal process in a prompt and professional manner, and kept updated throughout. I know that Karen and the rest of the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings Steven Bond Managing Director - Residential Lettings

Many thanks Tina for the 5 star award and recommendation for Luke from our Brentwood office. Luke is focused on providing the best possible customer care and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi EllaMany thanks for posting your feedback following your recent dealings with our lettings department in Brentwood. I am pleased that you were impressed with Eleanor's approach and found her to be both professional and knowledgeable. I am sure Eleanor will be very grateful for your kind words and 5-star rating, as am I.Steven Bond Managing Director - Residential Lettings

Hi CorneliaIt is great to know that you have been happy with the service we have provided during the past four years and that the process of renewal has been an easy one. I know Lauren and the team will be very grateful for your feedback and we look forward to continuing to work with you in the future.Steven BondManaging Director - Residential Lettings

Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Basy Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Kamil I was pleased to read that as a previous tenant of ours you found the whole experience of renting a property with us to be a positive one, with our lettings team in Brentwood providing you with professional advice and support from beginning to end. It's great that you would not hesitate in recommending us to others. Please do not hesitate to get in touch if we can be of assistance to you again in the future. Steven Bond Managing Director

Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sam Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings

Hi Charlotte, Many thanks for the great review for our office in Brentwood, and in particular Daniel. With many years of experience, you would have been in very safe hands with Daniel. He will do everything within his power to find you a suitable buyer and property to purchase, before progressing a transaction through as smoothly as possible. He will really appreciate your 5 star award and positive comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Lorraine, Many thanks for the great review for Jacob, Branch Manager at our Shenfield office. With many years of experience, you would have been in very safe hands. Jacob is focused on delivering the best possible customer care, from the first point of contact through to exchange and completion. He will do everything within his power to ensure the transaction goes through smoothly, keeping all parties updated throughout the process. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Sevices Manager.

Tanith,Having read the contents of your recent review, I wanted to reply personally. Firstly, I was sorry to read that you had experienced problems during your tenancy at Kings Chase. We take such feedback very seriously which is why I have reviewed our internal file notes and provided a detailed response below. Our records show that you wrote to us back in June expressing your dissatisfaction surrounding various issues that had arisen whilst you were in occupation. Our Lettings Manager investigated accordingly at the time and provided a written response back to you shortly thereafter.Although we accept that there were delays with repairs to some appliances, this was due to the contractor having to wait for specific parts from the relevant suppliers. He then became unwell which delayed matters further, but unfortunately both situations were beyond our direct control.In terms of the issue regarding the crack in the ceiling, you first reported this to us shortly after moving into the property and we immediately spoke with the landlord. However, at that time they did not want to take any further action and their reasons behind this decision were that they themselves had lived in the property for a number of years prior and although the crack was evident throughout, it had not deteriorated in anyway. When moving out, they then rented the property privately and the tenants concerned never reported any issues or concerns in this regard. However, further on into your tenancy you reported that part of the ceiling had come away and we immediately secured permission from the landlord to undertake the relevant repairs required. Furthermore, the landlord offered to put you and the rest of your family up in a hotel at their expense until the relevant works were completed. Prior to this incident occurring you had requested to terminate your tenancy early and offered to forfeit 60% of the dilapidation deposit, which you lodged with us at the beginning of the tenancy, to compensate the landlord for any lost rent whilst attempting to source alternative tenants. The landlord agreed to your request, but when the issue with the ceiling arose said they would return 100% of your initial deposit rather than the 40% which had been previously agreed, to help compensate you for the inconvenience caused whilst still permitting you to vacate early.So, in conclusion although we acknowledge the problems experienced by you whilst living in the property, we feel that as agents we responded promptly and attempted to put measures in place to resolve them as quickly as possible. Related delays were beyond our direct control and contrary to your own views, the landlord clearly made gestures to re-house you whilst repairs were undertaken at their expense and offered additional financial compensation as outlined above. I hope my response helps provide a clearer picture regarding the series of events, our involvement in trying to resolve the related issues and the landlord’s offer of alternative accommodation and financial compensation. Steven Bond - Managing DirectorResidential Lettings

Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings

Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Jordanne Thank you so much for posting your recent review. I was pleased to read that Rylie has been helpful and efficient whilst assisting you in your search for a suitable property as you look to relocate. It's great that we have been able to assist you over so many years and we look forward to working with you again in the future. We wish you all the best with your move. Steven Bond Managing Director - Residential Lettings

Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Baris Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi Adrian, Many thanks for the great review for Stuart and his team at our Brentwood office. The team are all dedicated to providing the best possible customer care and will be considerate to individual circumstances. You will have been in very safe hands as the transaction progressed as they will do everything within their power to ensure it goes through smoothly. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Christian Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi ColinWe appreciate you taking time out to leave your feedback. I am pleased that you were impressed with the level of service delivered by our lettings team in Brentwood, especially Hannah. It's great that we found you a suitable property to rent, and that your journey throughout the application process with us went without issue. I hope you are happy in your new property.Steven BondManaging Director - Residential Lettings