Beresfords Brentwood reviews

Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sean, Thank you for taking the time to post your 5 star award for Jack from our Shenfield office. Jake prides himself on the quality of his customer care and will appreciate your kind comments and recommendation. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks for the great review for the team at our Shenfield office and in particular James and Dan. With many years of experience, you would have been in safe hands with James who assisted you with your mortgage requirements. I am pleased to hear you were impressed with the service that Dan provided too, as he will have done everything within his power to progress your transaction through to exchange. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Mary, Thank you for the excellent review for Wendy who is based at our office in Shenfield. With many years of experience, Wendy is dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. She will really appreciate you taking the time to post your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Emma, Thank you very much for taking the time to leave such a great review for Rebecca at our Shenfield office. I am really pleased you were impressed by the level of service provided by Rebecca as she works really hard to push a transaction through as smoothly as possible, keeping all parties updated throughout the process. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsey, Customer Services Manager.

Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Muhammad, Many thanks for the positive feedback for Dan, Branch Manager at our Shenfield office. Dan will appreciate your 5 star award and recommendation. We look … More

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Hi Victor, Many thanks for the 5 star award and kind comments for the team at our Shenfield office. It is pleasing to hear you were impressed with the level of service provided and hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Paul, Having read your recent review, I am naturally concerned and disappointed with the comments made within. Firstly, may I say how very sorry I am to hear about the health problems your wife has been experiencing and wish her well soon. Having carried out a detailed appraisal of your file as to how events have transpired post marketing and subsequent conversations with individuals involved, can I please draw your attention to the following. Our internal file notes are recorded in real time as matters progress and cannot be amended thereafter. I therefore note we marketed your property for a short time only towards the end of November 2023. Given the nature of your very difficult circumstances, we had no option at the time but to withdraw your property from the market and have been unable to place back on since. Whilst it is in our interest to secure a sale, it is imperative we carry out our due diligence to ensure we are compliant against regulation. We have a duty of care to all legal owners and as such, have not been able to remarket your property. We have made you aware of the reasons why. Other less professional agencies may have taken a different stance, but we will take all reasonable steps to ensure we follow the code of conduct, as set out within our industry. Whilst I can appreciate your frustration as you were unable to achieve the outcome you desired; I am confident the office acted in the best interest for all parties. Alison Horsley, Customer Care Manager

Many thanks Clifford for sharing your recent experience with our Shenfield office. It is pleasing to know you were impressed with the level of service extended to you and we appreciate your 5 star award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Many thanks Chloe for taking the time to post your fantastic review for the team at our Shenfield office and in particular Jack, your main point of contact. Jack prides himself on the quality of his customer care and will do all possible to ensure a sale goes through to exchange and completion. You were in very safe hands as he will work proactively to ensure the job gets done, guiding and supporting whilst keeping in regular contact. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Carole, Thank you for taking the time to leave your 5 star review for Daniel and the team at our Shenfield office. It is pleasing to hear you have been impressed with how the team have conducted any viewings and we thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings