Beresfords Brentwood reviews

Hi Lauren, Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Prasanna I was pleased to read your positive comments following your recent dealings with our lettings department in Brentwood. It's great that you felt any pressure in dealing with everything was taken off your shoulders and that our team efficiently progressed everything successfully. We are all very grateful for your positive comments and 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Callum for the 5 star award and positive comments for Luke who is based in our Brentwood office. Luke works hard to provide the best possible customer care and will appreciate you taking the time to share your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks William for posting your 5 star award for Stuart, Branch Manager at our Brentwood office. Your purchase would have been in very safe hands as Stuart will always go the extra mile to ensure a transaction goes through to exchange and completion. Stuart will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings

Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings

Hi Rebecca, Many thanks for the great review for Domani and the team at our Brentwood office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks Sarah for your kind recommendation and positive comments for both Luke and Stewart who are based at our Brentwood office. Both will guide and support from the first point of contact, keeping in regular contact and remaining on hand throughout the process. They will appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party. Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning. Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted. Steven Bond Managing Director - Residential Lettings

Hi GeriMany thanks for posting your recent review. I was pleased to read that we notified you with alerts as and when new properties became available. We have invested significantly in bespoke technology to enhance our customers experience when dealing with us, especially during the tenancy application process so good to know it is working effectively. I know all the team at Brentwood will be pleased to read your kind words and it’s great that you would recommend us to others.Steven BondManaging Director, Residential Lettings

Many thanks Rashpal for the 5 star award for Stuart and his team at our Brentwood office. They all work really hard to provide the best possible customer care, guiding and supporting throughout the process. Your positive comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Bala Thank you so much for taking the time out to provide your feedback. Having recently dealt with us, I was pleased to read that you found our application process smooth and hassle free, and it is great that we were your top pick out of 10 agencies in Brentwood for responsiveness and the quality of properties offered. I am sure that all members of our lettings team in Brentwood, but especially Paul and Hannah, will be very grateful for your positive feedback. Steven Bond Managing Director - Residential Lettings

Hi John Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Alister Thank you for your recent feedback. It's great that you have been happy with the service provided by Lauren and that she was able to make the process much easier for you. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SacheraI appreciate you finding the time to provide us with your feedback. I am pleased that Ella was professional, reliable and approachable throughout your process of renting a property. Our ultimate objective is to make such an experience smooth and stress free for our customers. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ben Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

HI Valerie I just wanted to thank you personally for taking the time to post your recent review. I was pleased to read that you have been satisfied with the level of service delivered by Sarah, one of our Property Managers. Our ultimate goal is to relieve any stress from our landlords in the management of a tenancy, and it is great that Sarah is delivering at the level we would expect from a member of our staff. I know she will be very grateful for your kind words and we are all grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings